Blue Cross & Blue Shield of WY - Gillette, Wyoming

Blue Cross & Blue Shield of Wyoming: A Comprehensive Overview

For individuals and families seeking reliable health insurance solutions in Wyoming, Blue Cross & Blue Shield of Wyoming (BCBSWY) stands as a prominent and established provider. This agency, strategically located at 405 W Boxelder Rd STE B5, Gillette, WY 82718, United States, offers a wide range of plans designed to meet diverse needs and budgets. With a dedicated team and a commitment to customer service, BCBSWY aims to provide accessible and comprehensive healthcare coverage. Contact them directly at 3076825001 or visit their website at bcbswy.com to learn more.

Specialties and Services

Blue Cross & Blue Shield of Wyoming specializes in providing insurance services, primarily focused on individual and group health insurance plans. Their offerings encompass a variety of plan types, including:

• Health Maintenance Organizations (HMOs): These plans typically require members to select a primary care physician (PCP) who coordinates their care.
• Preferred Provider Organizations (PPOs): PPOs offer more flexibility in choosing healthcare providers, but members may pay more for out-of-network services.
• Exclusive Provider Organizations (EPOs): EPOs require members to receive care from within a network of approved providers.
• Point of Service (POS) plans: POS plans offer a combination of HMO and PPO features, allowing members to see both in-network and out-of-network providers with varying cost-sharing arrangements.

Beyond individual plans, BCBSWY also provides group insurance solutions for businesses of all sizes. These group plans can help employers offer affordable health coverage to their employees, improving employee morale and productivity. They also offer Medicare and Medicaid plans, ensuring comprehensive coverage for seniors and individuals with disabilities.

Location and Accessibility

The physical location of BCBSWY’s Gillette office at 405 W Boxelder Rd STE B5 provides a convenient point of contact for Wyoming residents. More importantly, the office is designed with accessibility in mind. The facility features a wheelchair-accessible car park, ensuring ease of access for individuals using mobility devices. Furthermore, the office boasts a wheelchair-accessible entrance, promoting inclusivity and equal access to services. This commitment to accessibility demonstrates BCBSWY’s dedication to serving the entire community.

Customer Feedback and Reputation

Based on publicly available reviews on Google My Business, Blue Cross & Blue Shield of Wyoming currently has 13 reviews, resulting in an average opinion of 2.8/5. While the average score indicates room for improvement, it’s crucial to consider the context of these reviews. A detailed examination reveals a mix of positive and negative feedback, highlighting areas where the company excels and areas where it could enhance its customer experience. Some customers praise the responsiveness of the agents and the clarity of the plan information, while others express concerns about claim processing times and overall customer service satisfaction. It’s recommended that potential clients thoroughly research current customer feedback before making a decision.

Additional Points of Interest

Beyond its physical location and accessibility features, BCBSWY is committed to providing valuable resources to its clients. Their website, bcbswy.com, offers a wealth of information about health insurance plans, coverage options, and benefits. The website also provides tools for comparing plans, estimating costs, and enrolling in coverage. BCBSWY actively participates in community health initiatives and strives to educate the public about health and wellness. They frequently host informational events and workshops to address common questions and concerns about healthcare coverage. Their focus extends beyond simply selling insurance; they aim to empower individuals to make informed decisions about their healthcare.

Recommended Information for Potential Clients

When considering Blue Cross & Blue Shield of Wyoming, potential clients should:

• Compare Plans Carefully: BCBSWY offers a diverse selection of plans, each with unique features and cost-sharing arrangements. It's essential to carefully compare plans to determine which one best aligns with individual needs and budget.
• Understand Coverage Details: Thoroughly review the policy documents to understand what services are covered, what limitations exist, and what deductibles and copays apply.
• Contact an Agent for Assistance: BCBSWY’s agents are available to answer questions and provide guidance on plan selection. Don’t hesitate to reach out for personalized support.
• Check for Discounts: Explore potential discounts, such as those available for seniors, individuals with disabilities, or families with children.

In conclusion, Blue Cross & Blue Shield of Wyoming offers a valuable service to the residents of Wyoming, providing a range of insurance options and a commitment to customer service. While customer feedback warrants attention, the company’s dedication to accessibility and community involvement positions it as a significant player in the state’s healthcare landscape.

👍 Reviews of Blue Cross & Blue Shield of WY

Lulu J.

1/5

This company was rude, and lacked the common decency customer service requires. My sister called the insurance company for a question on their coverage. The insurance company had covered her daughter's visits to the nutritionist but not hers. My sister called to ask why. The customers service lady told her that tge reason she doesn't get coverage on the nutritionist was because she was "morbidly obese". The customers service gal actually said that over the phone. And not with any kindness or decency. She was rude and short with us. Then the customer service lady told my sister that if she wanted weight loss surgery that they would cover that, but not the nutritionist. My family has known multiple people who have gotten weight loss surgery and it has resulted in more health problems. The crazy thing about this is that my niece goes to the same nutritionist as her mother, gets it covered by insurance, and is only 43 pounds lighter. The customers service was terrible, and when we asked more questions on what they would cover the lady said, "well because you are so obese..... uh. Not a lot. But weight loss surgery would be covered for you.". I have never had this rude, offensive, and terrible service in my life. Common decency is a must and this company needs to teach their employees better.

Joey W.

1/5

I called to get quotes on how much it would be to have just my daughter and her dad put on medical insurance and they were throwing me prices between $250-$400. The guy, I think his name was mike or mark or something was very pushy about getting me to enroll RIGHT now, asking me if I have my debit card ready. I told him I was only calling for prices and I wasn’t jumping the gun on purchasing right away. Then he started insulting me for not already having insurance, claiming this is the last day I can sign up until November. He was like “thanks for wasting our time” and that was the end of our call. If they let people like this represent their company I wouldn’t go for it even I could afford the outrageous prices they were throwing at me. He was rude, pushy, and my overall experience was a major thumbs down.

Chad B.

1/5

Called this place four or five times and no one returned my call. It's worth the wait to talk to someone in Casper or Cheyenne.

Sandra M.

5/5

Friendly staff. Nick depke was very helpful an got me hook up with great insurance. Thank you nick.

Michael F.

5/5

I have had the opportunity of visiting with Fred and have found him very professional and knowledgeable

Karl P.

1/5

Kelly is bad at her job, no information or wrong information is all we got here

Mark S.

5/5

Jerry knew the policy and was very helpful

Sandra G.

4/5

Wonderful service. Very informative.