Branson Tri Lakes Property Management - Branson, Missouri

Alicia Sartain

Don't waste your time. This company is horrendous. They lost my receipt of payment 2 months in a row. Then tried over charging me by 2 grand. I could understand 1 month but 2 months!!! Come on..then Trish talks to customers like they are in the wrong. Talking over them won't let them finish. Very unprofessional. If you want a ghetto atmosphere and no help with your requests and no record of payments go with this place.

Scott Clark

Not recommended if you're a renter who pays on time. 5th year with these people and over a year in a house with nonfunctional AC. They simply stopped answering our requests to fix. At $1300 a month you'd think they could figure it out. For the most part the ladies that work here seem to really enjoy it when you're suffering. 0 stars do not recommend.

Desiree D

No. Save your time and money- Do not let these people scam you. My roommate and I moved in about 7 months ago and all seemed fine. Though a few days into the move we found mold growing on the ceiling next to the laundry room. So I put in a maintenance request and it was canceled and when I asked why they told me it was because they told us there was mold before we moved in- which was 1. A lie 2. The place shouldn’t be listed if they knew mold was growing in that unit. It took a different authority figure to email them and have the maintenance come cut a hole out of the ceiling and repatch it, not even treating the mold. Fast forward 3 months ( not including the over 25 scorpions I’ve found crawling all over the place after all of the pest prevention ) the mold grew back in the same spot and was spreading. I put in another maintenance request to have somebody solve this problem ,because this air is not good for me let alone anyone to breath in, they ask me to supply pictures and then I get no response for a week. I left a voicemail and sent two emails to the leasing office with zero response. So we had to alert someone else what was going on and they sent an email (no response ). The only thing they did respond to was when my roommates parents called the office. They then told us they they would send repair guys out as soon as possible but at this point it was just a joke. The repair guys acted to my face as if the mold wasn’t a big deal, but once I was on my way out the door to head to work, one of them asked the other “ is it still that bad? “. It should have been taken care if correctly the first time. So my roommate and I decided to leave because of how unprofessional, rude, inattentive, and frustrating this company is. I hope they shape up one day and don’t screw over anybody else.

Patricia burow

When the apartment we wanted was no longer available they rented us another that had some problems but they are fixing them

THE CREW

From a business owners perspective, working with them has proven impossible. When they don't want to pay you they will claim that you must have the wrong billing address, even when you confirm on more than one occasion that you, in fact, do have the correct address. This company is dishonest. ...RESPONSE TO YOUR REPLY. I have been dealing with you folks for over six months on this. I have the records to prove it. All the while the poor folks at your property have not been getting the consistent service they deserve and are paying you for, because your company can't get their act together. I send a bill to the address you give me. You pay it in a timely manner, and you get the service you pay for. I know how billing works. Been doing it for a lot of years. Pretty simple.

Real Tuners

On our 5th year of renting thru these guys while we save up for a lake house.

The first few years were kinda rough, response to problems wasn't very quick. but I have noticed this past 2 or 3 years they've become better at responding to tenant requests. Lots better. So I wanted to at least leave a positive review that they're clearly trying! Thanks for this!

Deborah Duggan

For more than 10 years, Branson Tri Lakes Property Management has taken care of our rental condo in Branson. Over the years this family owned company has handled every situation with the utmost professionalism, often going above and beyond normal expectations. Sarah Sue and her crew have worked tirelessly on our behalf. Since we live more than 400 miles from Branson, we greatly appreciate the peace of mind that comes from knowing that this property is in their care. A special shout out goes to Nicole who has been so helpful and kind.

Shawnda James

Contacted BTLPM in 2020 (from out-of-state during COVID) to secure a home in Missouri. From start-to-finish, the staff was pleased to help me long-distance. They found us an amazing condo! Moved and lived in that condo for 2 years until we decided to look for a house in 2022. BTLPM came to the rescue, again! They placed us in a beautiful home! They were clear and upfront about monies due and honest in their business dealings! Highly recommend BTLPM!