California Coast Credit Union - University City Branch - San Diego, California

James C.

This credit union used to be great. Since the beginning of the pandemic, their quality of service has really went downhill. Customer service does not exist. Don’t try to call, you’ll be put on hold for at least 15 minutes every time. The first customer service rep has no access or able to do anything you couldn’t do online. If you really need customer service you need to hold an additional 10 more minutes to speak to somebody else.
They started placing holds on every deposit. I’m a member for over 12 years… Held my cash deposit as well lol. What kind of banking institution does that?
Definitely working with nonqualified and untrained customer service reps. No more for me!

I’m out!
I’m sure cal coast will run more customers off, before I finish the review…

Quinn M.

THANK YOU REGINA(I think that’s her name)!!! I was trying to get ahold of my complete vehicle payment history, and she went out of her way to call on my behalf to see if there was a more efficient way to do it. Long story short there wasn’t, but again went out of her way to streamline the documents as much as she herself possibly could. ON TOP OF THAT, she labeled the end of each years statement with sticky notes, and paper clippped the documents together in a folder with my name written on it! I was greeted with a smile as soon as I walked in the door as she knew it was me! Truly amazing service, thank you so much again. She is an asset to your company 🙂

Nancy L.

Arrive bank 10:05. Just stood in line for 15 minutes. Signs on front door say nothing about being closed for Columbus Day. 10:25 Employee skulks up and posts sign stating they are closed for Columbus Day. Turns and leaves, no eye contact, no sheepish grin. Wow. 20 year customer here. Don’t B of A me now. 😞

Steve G.

Very friendly and helpful from a local bank. Hardly any wait time compared to other branches.

Karen M.

Friendly help from credit union associates who take their time answering questions.

Marleen K.

I've been with this institution for over 45 years!

Brett

Love this ATM, I used it for years

G L.