Candlewood Property Management, LLC - Stevens Point, Wisconsin

Candlewood Property Management, LLC: A Comprehensive Overview

For individuals and families seeking reliable and professional property management services in Stevens Point, Wisconsin, Candlewood Property Management, LLC presents a compelling option. Established with a commitment to excellence, this agency specializes in assisting both landlords and tenants through the complexities of rental agreements and property upkeep. Located at 1004 1st St #4, Stevens Point, WI 54481, United States, Candlewood Property Management operates with a dedication to customer satisfaction and a deep understanding of the local rental market. Their contact number is 7153447524, and prospective clients can find more information and schedule appointments on their website: rentcandlewood.com. The company boasts 265 reviews on Google My Business, reflecting a significant level of public engagement and feedback.

Specialties of Candlewood Property Management encompass a broad range of services designed to streamline the rental process. Primarily, they function as a dedicated apartment rental agency, facilitating the matching of suitable tenants with available properties. However, their expertise extends significantly beyond simple matching; they also operate as a comprehensive property management company, handling everything from tenant screening and lease administration to maintenance and financial reporting. This dual role positions them as a one-stop solution for landlords seeking efficient and effective management of their investment properties.

Location and Accessibility: Candlewood Property Management’s physical address at 1004 1st St #4 provides a central point of contact for clients within Stevens Point. The office is situated in a convenient location, facilitating easy communication and in-person meetings. Furthermore, the property management company has prioritized accessibility for all clients. They offer a wheelchair-accessible car park and a wheelchair-accessible entrance, demonstrating a commitment to inclusivity and ensuring that individuals with mobility challenges can readily access their services. Appointments are required for consultations, ensuring personalized attention and dedicated service.

Key Features and Services Offered:

• Tenant Screening: Rigorous background checks, credit reports, and rental history verification to ensure responsible tenants.
• Lease Administration: Preparation, execution, and management of all lease agreements, adhering to local and state regulations.
• Rent Collection: Secure and efficient rent collection processes, minimizing late payments and maximizing landlord income.
• Property Maintenance: Coordination and oversight of all necessary property repairs and maintenance, utilizing a network of trusted contractors.
• Financial Reporting: Comprehensive and transparent financial reporting, providing landlords with a clear understanding of their property’s performance.
• Eviction Services: Assistance with the legal eviction process, ensuring compliance with all applicable laws.

Client Feedback and Reputation: The company’s Google My Business profile reflects a generally positive reception from its clientele. The average opinion is 3.9 out of 5 stars, indicating a significant degree of satisfaction among those who have utilized their services. While individual experiences may vary, the overall sentiment suggests that Candlewood Property Management consistently delivers reliable and professional service. Potential clients are encouraged to explore the full range of reviews on the Google My Business page to gain a more nuanced understanding of client perspectives. The substantial number of reviews (265) speaks to the company’s active engagement with its customer base and its dedication to soliciting and responding to feedback.

Why Choose Candlewood Property Management Several factors contribute to Candlewood Property Management’s standing within the Stevens Point rental market. Their combined role as an agency and property management company offers a level of expertise and support that is often lacking in smaller, specialized firms. The company’s commitment to accessibility, as evidenced by the wheelchair-accessible features, demonstrates a genuine concern for inclusivity and customer convenience. Moreover, their focus on tenant screening and proactive maintenance practices helps to minimize potential issues and preserve the value of investment properties. The company’s responsiveness to client feedback, as indicated by their active Google My Business presence, further reinforces their dedication to providing a positive and satisfying experience. Specifically, the requirement for appointments allows for a more tailored and in-depth consultation, ensuring that clients’ needs are fully understood and addressed. The appointment requirement is a strategic approach to prioritize client engagement and deliver customized solutions.

Further Information and Resources: For detailed information about Candlewood Property Management, LLC, including a complete list of services and fees, prospective clients are strongly encouraged to visit their website at rentcandlewood.com. This website provides comprehensive details regarding the company’s operations, service offerings, and contact information. They also frequently update their website with industry news, helpful resources for landlords, and information about current rental market trends in Stevens Point. Alternatively, prospective clients can directly contact the company via phone at 7153447524 to schedule an appointment and discuss their specific needs.

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👍 Reviews of Candlewood Property Management, LLC

Central

1/5

Please, please beware that they will NOT allow you to break your lease. This makes it tricky for students!! Finding someone is not always viable, and they give you no option to break the lease like many other places do. If possible find another option.

Edit: I was finally able to find a replacement, and now they refuse to answer when I've told them about the broken application links. They stopped answering right after I paid an assignment fee as well. The fee was not cheap, and honestly this behavior is very scammy. I would give them absolutely 0 stars if I could.

Jodi S.

5/5

Very impressed with the professionalism and responsiveness of the maintenance team. I had put a request in around 730pm for brush clean up on a Thursday and the service, very minor and no emergent was taken care of before I returned from work that Friday. The quick response was not only appreciated by me, but Im guessing the neighbors as well. It was a pretty big pile. I was more than happy to clear the brush, and even happier they came and picked it up for disposal so quickly.

Jennifer P.

5/5

I really can’t say enough about Candlewood Property Management. I had just moved to the area and the property I lived in was sold. I heard mixed reviews but knew I would see for myself. They are very attentive when I reach out with concerns. The maintenance team is top notch. When I wanted to move to I knew I wanted to find one of their properties that fit my needs and I am glad to say I did! My adult child moved to the area and is also a resident of one of their properties. I recommend them to anyone looking for excellent management services.
Thank you to all the staff!

ally N.

4/5

Recently moved out of a Candlewood property after a year of living there. I know there are mixed reviews of Candlewood, but I can say I have no serious complaints. I received my security deposit back in full; which I was very excited about, again considering the mixed reviews. But we cleaned the apartment from top to bottom before moving out and always took great care of it.

The only thing I have to mention is I don't love this loophole strategy they use to require a non-refundable pet deposit. Normally, they are illegal in Wisconsin unless written up into a contract in a very specific way. This $250 they require would not go towards any damages should your pet cause any. My dog only lived in the apartment for about 2 months. They did a walk-through after the dog moved out and put it in writing that there was no damage. Still, no hope of getting that $250 deposit as I signed it away as "non-refundable" which sucks, but it is what is, I guess.

Other than that, I have no issues. Pinnacle, who takes care of all maintenance requests, was always great and responded in a timely matter. The people in the office at Candlewood always did what they could to make sure tenants were comfortable and that the shared common spaces were kept tidy.

Kurt C.

5/5

We had Candlewood manage our first rental, and never had any issues. Very responsive, handled finding and maintaining the tenants. Overall, a great experiance! thank you Candlewood

Teilyn S.

1/5

I ended up not renting through Candlewood because of the poor actions that happened before the lease was even signed. My boyfriend had previously rented through Candlewood 2 years ago and since we have been leasing with a different landlord. Last week we were looking to sign a sublease through Candlewood. When they sent back the update that we were denied we were very confused. They proceeded to tell us that my boyfriend had an outstanding balance at his old apartment through Candlewood that he wasn’t sent a single email about or phone call to notify him there was an outstanding balance. We were denied because this wasn’t paid, but we were never notified once that there was even a bill to pay. We have heard rumors from around the area that Candlewood is the worst place in Stevens Point to rent through and I’m happy we didn’t sign an additional lease through them. Very disappointing overall and will not be looking into another Candlewood apartment.

Dawne B.

5/5

Candlewood is always striving to better themselves. While you can never please everyone, there aren't many companies that will go the extra mile and absorb additional expenses to find every little area where they could make an improvement. That means and says a lot to me. Congratulations Candlewood on always trying to best your best!

Dejonna B.

1/5

Candlewood was great to deal with until we wanted to end our lease due to buying a house. We let them know in September our plans. We had just resigned at the end of July for another year as we weren’t expecting to find a house. Yes, we broke our lease but fees are not disclosed and in the lease the sublet fee is $150. They charge $250 if you market and show it yourself. If you have them do all the work it’s $750. Again, the fees should be specifically disclosed in the lease. Our property we rented was sold and then took over by Candlewood. We had no check in list previously and sent them a written list of what we saw. Yes, the carpet was never cleaned previously and there were also pets before us. Due to us not specifically stating there was pet stains, we were charged. Anyone we worked with from Candlewood, other than Jane was very condescending in their responses after us questioning all the fees. Pinnacle repairs is who they contract out to do repairs, Pinnacle has been great to deal with. Id recommend trying to do better by your customers. Especially when your website states you will do anything to help find a solution or avoid legal matters. We don’t expect for free things. We work very hard for what we have. We expect fairness. Never in my life have we had a security deposit that hasn’t been returned. What was left of ours was $17.78. That’s only because we already paid $250 of the $750 due to us initially trying to re assign the lease. This experience wouldn’t have been so awful if the customer service would’ve been better.