Cannon Management - Riverside, California

Samantha P.

I have lived at Portofino Apartments in Temecula for about a year and the condition of this place is terrible. Both pools have not been fully open for at least a year that I know of, one of them is now shut down indefinitely. The jacuzzi in the pool in the back is a safety hazard as the drain apparently sucks you in. It’s not even roped off or drained for safety. The gym is outdated and hardly functional, there’s also no ventilation in there. The nets at the tennis courts have not been up for months. The apartments have not been updated or renovated in decades. They trick you by showing a much cleaner updated model and not the actual unit you’ll live in. The tenants do not pick up after their pets and there is constantly dog poop everywhere. There is no enforcement for it either. Parking is never available. The office staff unfortunately can’t do anything because property management refuses to actually fix stuff. They make so much off of the tenants in rent and can’t even keep this place habitable. They gave me the number to the management company however it’s impossible to even get through on the phone. I would never recommend any place run by this company.

gio N.

I have lived here at Portofino Apartments in Temecula, CA for the last 4 years and I never thought I would have to take the initiative to have to write this review about Cannon Management. We have been without AC (Air conditioning) since mid-June and it is July 16th as I am writing this (over a month). We were told that we only needed a new compressor part to fix the AC unit but from the looks of it (see photos), it looks like this unit has been molded, rusted, and not replaced since these apartments were built! We have been waiting tirelessly for the compressor part to arrive and get installed and have followed up frequently with management. We have been waiting too long for this compressor part and we feel like the AC unit should be completely replaced at this point as these pictures are evident to why we need upgrades here at Portofino. It makes me question Cannon Management's policies, honesty, and integrity. Is this not in your budget for 2024? To be fair and give credit where it's due, Portofino staff members have been considerate and did provide a portable AC but it only cools a small square footage area of one room, it does not cool the whole apartment at all. We have left several messages to Leah, the area supervisor for Cannon Management and she only left a very vague voicemail regarding our situation and wasn't that very helpful. It felt like she just brushed the situation off and didn't express much importance. We must get our AC fixed ASAP, especially in the middle of these heat waves and extremely hot temperatures! It is frustrating and very upsetting to know that Cannon Management can't even provide a basic appliance / amenity that all apartments have. I am very astonished by the lack of support by Cannon Management.

Deborah N.

My apartment was damaged by a neighbor’s fire. It is unlivable, while the fire trucks were still there the manager told me that I would still have to pay rent because my stuff was in there. I didn’t even have shoes on my feet! There is no electricity and one of the sliding glass doors is gone. She never said sorry this happened to you or do you need anything. No one called me the next day, I had to call them. You think they would send me a card, ask if I had a place to live, maybe send a gift card since most of my clothes or in the apartment and my food is rotting in the fridge. She has not gotten back to my insurance company because she doesn’t care if my claim is processed and her manager condones her behavior. I could gone on for hours about their lack of professionalism. Their motto is deny, disregard, turn a deaf ear, and take no action.

ace28 9.

This is a terrible management company that is ok with crime ridden complexes that are constantly be targeted for thefts and break-ins. Just this week the mailboxes at Crescent Heights were broken into TWICE; making this the third time in the last 6 months. Not to mention cars have been broken into in broad daylight as well. Management refuses to do anything or take any action. There's two security gates that could easily be put back into service, but they would rather increase the rent every few months than make this place safer. Most of the residents have no clue about these crimes because management does not notify them. I highly advise looking elsewhere, and strongly recommend you do not move into a complex that is ran by Cannon Management.

Edit: The mailboxes have now been broken into 6 times within two weeks and still no action has been taken by management. Also, their generic reply to every negative comment that gets posted is exactly that. I have already reached out to them and they have not returned my phone call like they said they would. Any concern you have falls upon deaf ears. They do not care. Do not move here.

New Update: The mailboxes have now been broken into 7 times in three weeks. Nothing has been done to prevent the recurrent thefts.

Letha R.

My Mom lives at one of their properties. My Mother as been there (2) Decades My Mother is elderly and not Mobile. She has plenty of conditions. She asked management for a parking sticker due to her Mobility. One was given in the past. Well they changed the sticker to a card that hold onto your Rear view..We tried to call mote than several times. Went to the office at Landing Arrowhead springs. That office is always closed. Between myself and her Grandchildren take turns looking out for her. The Management is aware of the vehicle that we drive. It's not lack of trying to get the current pass. It was hard if they never in there. Also there is one Handycap area and it should be two. My car was towed in the parking spot that was assigned to her. I don't have $497.00 to just donate. I called to share my concerns with Cannon and as they told many .. I'll have someone call you.. Well as they say two birds of a feather fly together.. They don't answer either. Very unprofessional. My Mom's apartment surely doesn't look like the Model Apartments. Her carpet hasn't been changed once in the 20 yrs she is been there. Just despicable how people lie In the world just to get a buck.

Marilu J.

If I can rate this if you can call company (Broker) a -0 star I would. I called and submitted a Complaint with Melanie and a Diana was suppose to call me back never heard from her then I left a VM with Isidra her “Superior” and still haven’t heard back from either one but not surprise they are not part of the BBB Bureau and they have a no reply complaints on there as well!

Paola S.

The worse property management company, lack of communication, poorly staffed. Filthy apartments advertised as Luxurious living. Via Oxnard apartments are not upscaled. You will find trash out out of the dumpsters. Parking situation is out of control. Lianna and Pricilla are rude, unprofessional and never take accountability, they pass the blame to each other for any issues brought to their attention. My vehicle was vandalized because of their negligence , failed to removed contents left behind by another tenant, he himself has items stolen from garage before it was given to us. garage doors do not close, Homeless sleep in garages, repairs are not done properly they just patch things up for a quick fix. For over $2500.00 a month find some where else, this place has been a nightmare.

Irene A.

Wow and I thought I was the only one dealing with this company for sure there's nothing professional about them for on doing my rental agreement my first year my rent went up no problem but they came at me twice I one month of October 2023 with rent if $78 to $439 I made both payments so it took them over the next year to fix this issuse than I get my rental agreement when in march of 2024 what's really going on with them time to report to customer affairs and BBB & HUD now I'm in October 2024 lease got done early Sept I'm still waiting on my rental agreement so that way I know what my rent will be come October in 3 days .
OMG this company
Air conditioner issuse me to and now a high utility bill because of the air conditioner problem means we're screwed with this high bill thanks .