CFM Management Services - Alexandria, Virginia

Ponyo A.

CFM is the property management vendor for a Condo that I own. All I can say is that the property manager onsite is not only belligerent, but ineffective. She's slow to respond to maintenance issues and unbelievably rude. I also witnessed her yelling at one of the elderly residents, which is down right unacceptable. I'm shocked with how it has been allowed to go on. I will continue to raise their rude & ineptness to our HOA board to have this firm replaced.

Ana V.

CFM is not responsive and does not have good customer service. I sold my condo on 11/30 and was charged the condo fee on 12/1. I send them the closing documents and asked them to refund the fee and after getting the runaround for 3 days, someone tells me they can only process the refund on 12/9. It shouldn't take 9 days to refund an incorrect charge. No one seemed concerned or empathetic to the error and there was no sense of urgency to get the issue resolved.

Grace Y.

EXTREMELY poor service from CFM. Thankfully, I have sold my condo and no longer need to worry about CFM and Rosa.

My actual condo building staff (e.g. front office, site manager, etc) were incredible, but whoever is actually sitting and responding from CFM is absolutely horrible.

Pedrina F.

Very poor service. Every time I have tried to pay online, my account has been 'on hold' and when I call to resolve the problem, I am told to send a check in the mail. When I have asked in the past for the materials to sign up for direct debit, they did not send them. They make it very difficult to pay on time, then are not helpful when you call to ask to pay. They offer no added value to building management except to collect checks in this inefficient way.

Jesse H.

I have the misfortune of living in a condo "managed" by these people. They are incredibly rude, incompetent and unresponsive. The leak I've been complaining about since Saturday morning turned into a major problem at 4:30 Wednesday morning and I've been mopping up since then. It takes 10 to 20 requests and lots of screaming to get these people to do their jobs.

K L.

VERY Poor service from this company. Jackie Reynolds will not confirm dock reservation for me even though I've spoke to her and emailed her. She gives excuse after excuse and tells me she will get back to me but she does not. She is rude and talks over you when you try to speak. I am trying to remodel my home and cannot because she won't allow contractors in. Do NOT use this company.

Alex P.

All they do is collect checks, good luck if you need them to service anything. Also, they don't send bills, they just wait for fees to accrue and then send lawyer paperwork. Complete mess.

Melissa P.

They put a convicted felon to work on our property and gave him access to every key in the building. They later told us that we were unreasonable to have expected a background check or the choice of whether or not to hire a felon.