Cielo at Tramonto - Phoenix, Arizona

Ethan O.

I recently needed an apartment/home for six months due to unexpected home renovations. The folks at Cielo at Tramonto have been great. 1) They take pride in the property and want renters to have a home. 2) Vanessa was outstanding — I needed to move in ASAP and she and her team kept me informed and made it simple. 3) Steven helped me with a couple items I noticed on my walkthrough — fast, polite, professional. If you need a place near here, I recommend checking out the property and the team 🙂

Aashiq B.

It’s apparent that Vanessa doesn’t want black people as residents within the community . My sister was clearly profiled as an applicant and now out of an admin fee because Vanessa consistently moves the goal post as to why it won’t be returned after being denied .

The reason was “insufficient income” but my sister has a housing voucher which doesn’t apply . On a recorded phone call , Vanessa stated the admin fee wasn’t being returned for several different reasons that weren’t listed on the application. Today , she’s saying it’s Cielos decision to not return it but still has not provided a clear explanation as to why .

I’ve never been more disgusted in my life by the lack thereof service and moral compass . I hope you and your colleagues bounce back from the karma because it’s definitely coming your way .

We were told we’d receive an email outlining the language that supports Vanessa’s claim but it’s been more than 24 hours. Upon calling today , the reasoning completely shifted to “ we’re not returning it and we don’t have to explain why not .”

Paula G.

I just moved in to this new home. I contacted the maintenance team to let them know I had a small leak under the kitchen sink and the garbage disposal was not working. In a matter of 24 hours the issue was addressed and I had a brand new garbage disposal. I am more than thankful for how quickly this was repaired. It gives me peace of mind knowing I live in a place that tenants matter to the management. Thanks Again!!!!!

Greg &. L. K.

Numerous issues that you don't want to deal with. Massive cockroach issue, parking issues, management issues, marijuana use issue in a smokeless community, quarterly unit review and enter, shared water bills, poop all over the place, 10 people living in many units, the list goes on and on. It’s under new management. Person that was here was amazing. New person is NOT!! It's touted as a luxury apartment but it's anything but. Still living here, won't in a few months when lease it up. There's a reason they offer free rent. Don't do it!!!
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David L.

We were residents of these apartments for about five days. We exited the lease because of a dangerous stalking situation. $3800 move in costs and a 5 day stay we got back a piddly $1080. Highway robbery, the office did not keep their word, nor refund all our agreed upon fees, I witnessed tiny scorpions crawling out of the walls, and a 4” construction nail in the parking lot found its way into my new truck tire. The 4 digit gate code with tons of guessable code is more for show than security. They claim they sanitize the units, but we had to vacuum the dirty carpets ourselves. Do not recommend.

Leah K.

Terrible property management, cockroach issue, scorpions all over property, awful marijuana smell even though it’s smokeless community..list goes on and on. Avoid property at all costs.

Holly R.

I enjoyed my time at Cielo! The management was amazing and friendly. Scott was very helpful and truly cared about the residents. The maintenance team was also amazing. They stayed on top of things and responded quickly to maintenance requests.

Dianne C.

Super friendly and professional!
Very smooth process and I was really happy with the experience all around.