CollectionCenter, Inc. a Frost-Arnett Company - Rawlins, Wyoming

jeremy E.

This is probably one of the worst collection agencies I've ever had to deal with, they're very unprofessional, they say that they do things and never did, the communicate poorly and never received any notice or was served any paperwork. They garnished money from my daughter's bank account without any permission, and she is a minor. They will not take payment arrangements, the only way to pay is with a credit or debit card and will hardly disclose any information when you need it. All of mine was from past medical bills.

David G.

We just got served with papers about a lawsuit with no proof of service or no name given for the medical reason for the $500 charge. We have been on Blue Cross during this time and are not even showing that anyone in our family even WENT TO A DOCTOR for the date in question. They provide no proof of service in the court filing and we are going to make short work of these false claims. So, this is a completely dishonest firm and people should not trust anything they say without proper documentation of proof of service and clear evidence of a named party you are responsible for as well as the Doctor and/or hospital involved and proof of the actual completion of said service. We have never received any notice of a bill or a letter from their collection department of nonpayment of any bill until we were served with this bogus lawsuit. So, everyone BEWARE of this company and it’s practices AS WE BELIEVE they have the wrong party or that they’re just a malicious firm that tries to make fake cases to see if they can scare people into paying them to try to make it go away. Well, this time they picked the wrong person! I will excoriate them in court because they are wrong and they cannot prove their case. Do not fear these kind of companies. Take them on and prove them wrong. I plan to do just that.

Darren J.

Frost Arnett collection agency doesn't do settlement agreements in writing. Only verbal. Lol Doesn't look good

Jennifer

They sat on a bill for A YEAR before making any attempt to collect on it. I didn't even know I had anything in collections until they called on a year old medical bill. They are the rudest people when trying to negotiate a monthly payment. They kept telling me I had to pay their amount or it would get turned over to their attorney, but after sitting on something that long, you've pretty much told me you don't care about collecting on it and you get what you get. I was able to get an affordable payment for 3 months, and they say it will go up after that, but I'll make sure it doesn't. Horrible company and horrible people.

Laura B.

This is the most unprofessional company. The Customer service is extremely rude, refusing to work with you and are VERY threatening. Do not do what they say and once your account is paid they refuse to correct it on your credit report leaving you to dispute and prove it was taken care of. I would suggest getting an attorney to deal with this so called company! Do not send a person check because they have your info and will get into your account. Would give them a minus rating if it was possible.

Lindsay G.

After having received an unfortunate medical diagnosis, some of my bills went to collections and I reached out to the Collection Center to make a payment arrangement. All of the representatives with whom I'd spoken wouldn't accept the payment I could afford and the "supervisor" explicitly told me that I could be sued for any unpaid balances if I didn't agree to their payment structure policies.

Absolute lack of compassion, flexibility, and empathy. It's no wonder that this company has such poor reviews considering that it's obvious their bottom line is strictly money. If at all possible, try to avoid doing business with this company because they will screw you and will likely be happy about doing so.

EDIT - 10/5/20: After leaving a message for the manager to discuss this matter further because none of the representatives I'd spoken with previously were willing to help me, the manager never bothered to return my call! I'll be reporting their practices to the BBB.

Rebekah M.

**edit** you didn't fully read what I said? Because my issue is y'all don't disclose what company you are BEFORE I give sensitive info! You want my money but rude in doing so. That or don't pick up the phone. Why would I give info to someone who won't say whar company they are? They won't verify who they are when they call or when you call. If they pick up. They're beyond rude but want your money but again not verify the company until you give every single bit of info on you, just what identity thief's need. Yet don't get why your flustered at they're rudeness and unwillingness to communicate. Then take you to court because you don't tell a random caller ALL your info BEFORE they say who they are!

Tom M. J.

They are deceitful, and do not update with credit agencies. It was all over 54.00..... They will lie to you and threaten you with blabbering. When you do pay off a debt DO NOT send a check, or pay over the phone.. Use a money order as they will have access to your account and take your money. I am sure they enjoy being as ugly as they are and if you can get an attorney to represent you so they do not take advantage of you.