Collision Masters - Fairbanks, Alaska

Elijah L.

This was my first time dealing with having to make and auto insurance claim for damage and from the moment I got on the phone with Andrea she took care of me immediately, once I arrived at the shop Tom was tech that was the lead of my car and he kept me in the loop about everything but not only that even reached when something went south as far needing additional parts and explain what was going on and what would have to be done. Everything was done in a timely manner and truly was impressed by how great the customer service was and how my car turned out. Would recommend this 100%

Siobhan S.

Thank you, Collision Masters, for making my experience of being hit by an uninsured driver that much more bearable. Shout out to Tom for his special care to make sure I understood every step of the process and including me in every little decision on what was to be repaired on my vehicle. Your thoroughness, thoughtfulness and kindness were greatly appreciated. The work was impeccable and they even washed the outside and detailed the inside for me, which was completely unexpected. They also gave me four more free car washes/details since the work done to my vehicle was over two-thousand dollars. The entire staff was extremely helpful and kind from start to finish and I felt valued and taken care of. Thank you CM!!!

Editing to add that they were speedy, and always on top of things!

Judy R. S.

I knocked a fender panel loose on my Subaru and took it to Collision Masters. Was given an estimate and appointment and took my car in as scheduled. I received a call the same day that the work went faster than anticipated and I could pick it up same day which I did. And to put extra whipping cream on my sundae, they were able to reduce the cost. To say I’m thrilled doesn’t even come close. The staff is so friendly and capable that I can’t recommend them highly enough. Start here for body work. You won’t regret it.

Trevor S.

I have nothing but great things to say about my experience with Collision Masters! They were communicative from start to finish, very friendly, did amazing work, and made the process of getting my truck fixed much easier than other places I’ve been to in the past. I’ve gone to them twice now. Once for my wife’s vehicle and once for mine. Their customer service is top notch! I have recommended them before and will continue to do so. Thank you to the entire staff!

Shawn L.

Outstanding and professional service with an amazing team. My truck was side swiped and had a lot of damage that looked unrepairable. They went out of their way to find the needed parts & always kept in touch with me during the precess when needed. Collision Masters had me an estimate in a few days and even ready 2 weeks before the estimated completion date. My truck looks better than new! Highly recommend them to anyone. Thank you!!

Dan B.

The Collision Masters Fairbanks crew and staff were extremely efficient and friendly when I brought my car for a sunroof shade latch repair. Within a minute of walking through the door, there were 3 technicians in the car and assessing the fix. Total repair time was around 15 minutes and they wouldn’t even let me pay. I highly recommend Collision Masters Fairbanks to anyone needing repairs. A truly top notch business. Thank you for making my day!!

Benjamin P.

Andrea the front desk worker is professional and kind however Collision Masters is very inconvenient and kept constantly pushing my appointment out cause of my parts for my repairs got lost in transit. There are many factors to these things so who knows if it's Collision Masters fault or the provider who they got parts from or even if there is a shipping company they utilize. I just felt like I been getting alot if excuses and just doesn't sit right cause Andrea told me to have USAA send my assignments to Collision Masters specifically having me trust her that things will be okay and here I am taking a L cause now I have figure out how am I gonna make it to my Vacation in Anchorage to see my family and I could have picked other options rather than just trusting a stranger in the front desk of this business.

Rating two stars for now but will change depending if work on my car is good or not.

Edit: so I gave it a month since the repairs, the repairs were phenomenal and as well my vehicle was cleaned yes we had some friction with things getting pushed back but I see now that I was too harsh with my original review I sincerely apologize to Andrea.

Michael M.

I've previously taken my car to other shops in town, but after having Collision Masters do my most recent body work, I wish I had taken my cars to them earlier. I'll never take a car elsewhere!