Elevation Property Management - San Francisco, California

Lauren B.

BEWARE Elevation PM manages The Twist Hotel in Palm Springs. I should note that I have been a property manager for 5 years and would never tolerate the lack of service from this company. They have kept $1839.38 of mine since October 2022, and getting it back OR even one person to return any of my correspondence about it, remains an absolute nightmare 7 months later. I cannot believe I have to post a review on both Twist & Elevation Property Management pages here, Google, and Facebook in the hopes of getting anyone there to talk to me and get my money back. My next stop is to the Better Business Bureau, and whoever will listen. This is so upsetting and hangs over me constantly.

I had to cancel my stay more than a week before my stay, due to a death in the family - which adheres to their policy. My numerous contacts to the hotel and to their property management contact at Elevation Property Management remain unanswered. There is no way to reach a live person at the hotel; all calls are forwarded to a voicemail that is many times full and cannot accept messages - SO frustrating! The published number for Elevation Property Management goes to the accountant - but not for the Twist. He could not help me, but reassured me after each of my 3 calls to him that he could only pass along my message to the rightful manager, Joe. I’ve gone to the hotel twice while in town, only to find the front gate always locked and no one to flag down.

Their Cancellation Policy states: “Reservations may be canceled up to 7x days prior to your arrival (168 hours prior to the 3 pm check-in time). There is a $45 or 3% cancellation fee (whichever is greater) for reservations canceled more than 7x days prior to arrival.” I cancelled my reservation 7 days, 22 hours, 41 minutes (190 hours, rounded down), which is within that time frame. The most I should have paid was the $45 cancellation fee.

10/10/22: Booked a room, paid $1,830.38, which included taxes
10/18/22: Cancelled reservation via email to Reservations at the Twist almost 8 days before the reservation
10/25/22: Received text from Twist asking me to complete registration paperwork via email; I immediately texted back reminding them I had cancelled on 10/18 and attached a copy of the email I had sent. Received a reply back that they were sorry to see I had cancelled.

I continued to call both the Twist and Elevation Property Management to no avail.

2/20/23: Reached Rick at Elevation Management who said he was on his way out of town, to email him and he’d pass the message along to the Twist Property Manager. I immediately emailed Rick with all pertinent information. No Response.
2/26/23: Sent another email to Rick to follow up. No Response.

I then called Rick who did not answer, UNTIL I called from a different number. I told him I would have to resort to posting a review if Joe, or whomever was now in charge of the Twist, did not call me back. So here I am, 7 months later. I have copies of all correspondence.

Avoid until if and when they have guest relations under control and they actually follow through with their policies and return guests' funds when they are entitled to the refund. I have copies of all of my one-sided correspondence with Elevation PM and Twist.

Ricki F.

We lived at the Ranchero apartments in Palm Springs. When we saw this adorable little complex, we feel in love immediately! But then things started to go south real fast. They have the maintenance manager Emilio who lives on site. So when we needed something fixed we would let him know, which is what we were advised to do. Unfortunately everything we would ask him to fix, never would get fixed. We couldn't open our windows because he couldn't even fix our screens to fit on the window frame. So we were forced to keep our windows closed through this beautiful winter we had. We were constantly dealing with poor water pressure. We couldn't get cold water out of our faucets during the summer at all. It would come out luke warm. Mark Hodgin who is the property manager for the complex, assured us that that was all normal and he wouldn't know how to fix that. Normal? I have lived in the Coachella Valley for 15 years and have never come across water that looks like milk is coming out of the faucets or not being able to get cold water out of a sink. Not to mention the sand that we were forced to shower with. Yeah that's right SAND! We informed then of that and still nothing was done so do to the uninhabitable living situation and there blatant disregard for trying to fix the problem, we asked if we could just go our separate ways. Mark Hodgin's reply was, "clearly you are unhappy living here". So he agreed that it would be best if we went our separate ways. God forbid they try fixing the place. Now they're trying to charge us a daily rental fee and haven't heard from them since we gave them the keys and the final walk-through to get our deposit back. At first glance it is a beautiful place but the people that are managing it do not care about the people living there. Like I said in the beginning of all this we loved our apartment, but we can no longer take showers with dirt coming out of our faucets! Thank you for taking the time to read this. It's for your own good people. Don't let what we are dealing with, happen to you!