First Citizens Bank - Chino Hills, California

First Citizens Bank: A Comprehensive Overview

First Citizens Bank, located at 3410 Grand Ave A, Chino Hills, CA 91709, United States, is a reputable banking institution that has been serving its clients for many years. The bank's phone number is 9096312560, and their website can be found at locations.firstcitizens.com. Specializing in banking services, First Citizens Bank prides itself on offering a range of financial solutions to meet the diverse needs of its customers.

Accessibility: First Citizens Bank is committed to ensuring that all its clients, including those with disabilities, have equal access to their services. The bank features a wheelchair-accessible car park, making it easier for individuals with mobility issues to visit the branch.

Customer Service: One of the key factors that sets First Citizens Bank apart from its competitors is its exceptional customer service. The staff at this location has consistently been praised for their helpfulness and friendly demeanor. Many long-time clients, such as those who have been with the bank for over a decade, have reported positive experiences and have found the staff to be highly capable in assisting with various banking needs.

Reviews and Ratings: First Citizens Bank has received 8 reviews on Google My Business, with an average rating of 3.5 out of 5 stars. While some customers have expressed satisfaction with the bank's services and staff, others have noted room for improvement in areas such as product offerings and fees. Despite these criticisms, the majority of reviewers acknowledge the bank's strong points, particularly its friendly staff and convenient location.

Overall: First Citizens Bank is a well-established financial institution that offers a range of banking services to its clients. With a focus on accessibility and customer service, the bank aims to provide a positive experience for all its customers. While there is room for improvement in certain areas, such as product offerings and fees, the bank's strong points, including its friendly staff and wheelchair-accessible car park, make it a viable option for those seeking banking services in Chino Hills, CA.

👍 Reviews of First Citizens Bank

Pan P.

1/5

bad attitude. Just a friendly reminder to the associate Jeannie, you work at a bank, not dmv. People don't own you money and don't deserve that attitude.

Kenneth G.

5/5

The staff at the chino hills location has always been very helpful and I have been a client for 11 years.

Alfred G.

5/5

A friendly staff that can assist your banking needs

Marilou J.

5/5

raj K.

5/5

Ailan M.

1/5

Luis R.

5/5

T H.

1/5