First International Bank & Trust - Phoenix, Arizona

First International Bank & Trust: A Comprehensive Overview

First International Bank & Trust (FIBT) is a well-established financial institution dedicated to providing comprehensive banking services to individuals and businesses. Located at 2231 E Camelback Rd Suite 107, Phoenix, AZ 85016, United States, FIBT offers a customer-centric approach combined with robust financial solutions. Individuals and companies seeking a reliable partner for their banking needs will find FIBT to be a strong contender. The bank’s commitment to accessibility is evident through its wheelchair-accessible car park and wheelchair-accessible entrance, demonstrating a dedication to inclusivity.

Contact Information & Website

For immediate assistance or further information, customers can reach FIBT at 480-946-2967. The official website, fibt.com, provides a wealth of resources, including account details, loan applications, and contact forms. The website is designed for easy navigation, reflecting the bank’s focus on a streamlined online experience.

Specialties and Services

FIBT specializes in a broad range of banking services, catering to diverse financial needs. Key areas of expertise include:

• Bank Services: Traditional banking services such as checking and savings accounts, money transfers, and payment processing are offered.
• ATM Access: Convenient access to ATMs is provided, allowing customers to manage their finances on the go.
• Financial Institution: FIBT operates as a full-service financial institution, offering a holistic approach to financial management.
• Mortgage Lender: The bank provides mortgage lending services, assisting clients in securing financing for their real estate purchases.

It’s clear that FIBT strives to offer a complete suite of banking solutions, positioning itself as a one-stop shop for financial needs.

Customer Feedback & Reputation

Based on publicly available reviews, particularly on Google My Business, FIBT consistently receives positive feedback. There are currently 22 reviews available, providing a valuable insight into the customer experience. The average opinion is 3.4/5, indicating a generally favorable perception. Many reviewers highlight the professionalism and friendliness of the staff, specifically mentioning individuals like Mike and Marian & Doug. These interactions appear to be a cornerstone of the bank’s service philosophy. Several customers have expressed satisfaction with the transition of their corporate accounts from larger banks, citing a significant improvement in service quality and ease of management. The online services are also frequently praised for their intuitive design and user-friendly interface. The bank's responsiveness and dedication to customer service are consistently noted as major strengths, representing a considerable departure from the experiences reported with previous banking institutions.

Location and Accessibility

The Phoenix branch is strategically located at 2231 E Camelback Rd Suite 107, placing it in a central and accessible area of the city. Beyond the physical accessibility features, FIBT’s operational approach appears geared towards creating a welcoming and supportive environment for all clients. The bank's focus on a positive customer experience suggests a deep understanding of the importance of building long-term client relationships. The team's expertise and willingness to assist customers with their financial needs are recurring themes in the feedback received.

Further Information & Considerations

Individuals considering FIBT should explore the fibt.com website for detailed information about specific products and services. Due to the sizable number of reviews, potential clients can gain a comprehensive understanding of the bank's strengths and areas for potential improvement. The bank's commitment to accessibility, coupled with its focus on customer service, suggests a dedication to meeting the diverse needs of its clientele. FIBT's transition of corporate accounts from larger institutions highlights its ability to provide superior service and streamlined operations. The bank’s success seems rooted in a combination of experienced staff, a user-friendly online platform, and a genuine commitment to client satisfaction. The positive feedback consistently emphasizes the professionalism, friendliness, and responsiveness of the team, contributing to a strong reputation within the Phoenix community. Considering the positive feedback, it appears FIBT is a viable option for individuals and businesses seeking a reliable and customer-focused banking partner.

👍 Reviews of First International Bank & Trust

lazar K.

5/5

Mike is great, Profesional and friendly person to have dealt with. Highly recommend him and his team.

Laura D.

5/5

5 stars all the way. Marian and Doug at the Phx location are superb. We switched our corporate accounts from decades with big banks over to 1st INTL, and it was the best decision we've made. Their office staff are extremely friendly and online services are easy to navigate. Their customer service - compared to our years of experience w/ our former banks - blows them out of the water.

Lauren B.

1/5

Extremely rude customer service by the guy who sits in the front office who has dark hair. He seemed annoyed that he actually had to do his job and was asked to do a notary. I have come to the bank on several occasions and have always had a pleasant experience but this time was drastically different. He was very unpleasant and rude and I will definitely not promote this bank if they choose to hire employees like him to represent them.

Brandon J.

1/5

What a terrible experience!

I should say that I was referred by a good friend that got a loan from them and had a good experience. I was expecting a smooth process both based on my friend's experience and my history with loans. I am 840 credit, annual income better than the property value, and 25% down.

John Edwards was not helpful and tried to charge in excess of 8k in fees on a real estate lot loan that I would have less than 6 months!! It would have been cheaper and less painful to get a loan from a loan shark. A week after expressing discontent at the insane costs (and my decision to pay cash for the property) an appraisal was apparently ordered and $325 was demanded.

John insisted that I had agreed to the appraisal (signed in my packet) so I asked for copies of authorization of the appraisal and was refused multiple times. I asked if I would be able to use the appraisal for a future construction loan and he refused to even answer that question... It was a silly interaction and very unprofessional on his side. To top it off, apparently asking for copies of my authorization made him mad because just 4 days after being notified of the payment for appraisal, he gave me 4.5 hours to pay it or take me to collections. This is a company at the top of the avoid at all costs list!

Despite many emails back and forth, John continues to refuse to provide a copy of this document. Ironically had he told me he had ordered it without me authorizing in order to expedite I would have felt compelled to pay for it. Had it applied to a future loan, that would have been a bonus. At this point I believe he has outright lied about it and threatened me (all communication via email, and have to provide to anyone wanting) not only with collections, but also with a threat to share personal information "when my business(es) come up in conversation".

I never attacked this man, and kept all interaction professional. I'm shocked at his insane responses and would encourage any and all to steer clear.

Craig M.

5/5

Worked with Karen at The Camelback office and found the interaction extremely positive and was amazed at her knowledge and experience with consumer lending products as well as small business solutions. Would recommend this institution to everyone and Karen in particular for all banking needs personal or business.

JOHN R. P.

1/5

I great difficulty in replacing my debit card. They didn't mail under separate cover my temporary pin. I went to the branch in Phoenix, AZ. My selected pin would not work. After an hour in the morning wasted on this. The card would not work at a gas station. I had to drive from work to reset the pin. They could not do it over the phone. After resetting the pin, the card was declined at Costco.

The branch is in Phoenix, not Scottsdale.

Lilias H.

5/5

Mike Simon and his team made this whole process so easy for us. They went above and beyond all of our expectations!

Joe B.

5/5

I have a banked there for over 5 years for both our business and personally. It has been a very good experience. They have been helpful on many fronts and I appreciate their service driven and attitude