FirstService Residential - San Diego - San Diego, California

O J.

My wife and I had spent months planning our backyard landscaping project. When we initially reached out to FirstService Residential, the individual on the phone provided us with an address and guidance to submit our project to the HOA. It turns out that the individual provided us with an incorrect address that delayed the project for weeks. We placed several calls and spoke to several individuals that weren't able to help us with this problem.

Finally, we came in contact with Mr. Johnny Howard. He turned a very frustrating situation into a painless process. Johnny quickly spear-headed the effort by providing us with the CORRECT mailing address, he identified web sites that we weren't even aware of that not only allowed us to electronically submit our documents, but it afforded us the opportunity to track the status of queries by the HOA and the final approval. Throughout this entire endeavor, Johnny was upbeat, cordial, and proved to be VERY knowledgeable about the entire project submission process.

My wife and I are very grateful that Johnny Howard was there to reduce our stress levels by helping navigate the minutia of paperwork towards completing our project. After all, it was starting to feel a bit overwhelming and it almost made us not want to submit any projects in the future. We deeply appreciate the support he provided and look forward to working with him for future home projects.

Very respectfully,
Mr. and Mrs. Jordan

Michelle S.

Del Sur is an incredible community and I've always had the most kind helpful people when I had issues or questions regarding my home. Recently, we had a plumbing issue and both Silvio and Andrea were incredible with all their help and answering my questions. They went above and beyond to help me and kept me updated on all the progress. 10/10!!! Thank you so much!!

Sina P.

I had a great experience working with FirstService Residential HOA on my architectural modification application. The process can sometimes feel overwhelming, but their team, especially Johnny Howard, made everything smooth and straightforward.

From the start, FirstService Residential was professional, efficient, and well-organized. They provided clear guidelines and ensured that I understood all the necessary steps for my flooring project approval. Johnny, in particular, was incredibly helpful and responsive, guiding me through the process with patience and attention to detail. Thanks to his support, I never felt like I was dealing with a large corporation; he made it a personalized and stress-free experience.

I truly appreciate the HOA’s commitment to maintaining high standards while also being approachable and easy to work with. If you’re a homeowner navigating an approval process, FirstService Residential HOA is a great company to work with!

Celeste F.

A big shoutout to James Quiett, General Manager at the Lakes Above Rancho Santa Fe. He always has the best interests of the community at heart & I can count on him to respond to callouts and take action when needed. In addition, he is a great communicator. Thank you James for all you do for us.

Sally C.

Nafisa is the community manager for 3 roots and she is absolutely wonderful! She navigates various challenging situations with lots of positivity and professionalism. We are very grateful for her dedication and commitment to the overall wellbeing and safety of our community!

Smita D.

We were new in the community, and I have had to reach out to James Quiett our First Service HoA Manager multiple times for different questions/problems. Interactions have been very pleasant with James, and he always goes above and beyond to help solve it for us.

We had not received our ballot as it went to the previous owner. James helped coordinate with the ballot office, and helped arrange another ballot for us to be able to cast our vote just in time.

We had an issue with our billing, and James was also very supportive in helping resolve that as well.

AKS

First service has been excellent in the last year primarily because—I think— they end up finally recruiting an outstanding manager for our Electra Condominium in San Diego! Things have been on time, attention to details and listening closely to what home owners have to say. Compared to the previous manager, the new person is a “breath of fresh air” a joyful person and capable and smart! She managed to reign in our rampant yearly increase in HOA fees and working closely with the board and home owners on many issues related to flawed constructions costing us millions of dollars. I hope the FirstSevice along with the new manager could help the board and members to address efficiently and economically the issues facing the Electra Unit.

Siena M.

Aaron Garza has been our new property manager at our condominium complex which has over 500 units for a couple of months now. He has been extremely professional, knowledgeable, friendly and helpful. He goes above and beyond to assist us owners. If he doesn’t have an answer, he will research it and get back to you in a very timely manner. We are very fortunate to have him at our property.