Franklin Management Company - Newport News, Virginia

Billie P.

Worst management company ever they constantly wanna fine their tents tenants But don't wanna fix nothing that they are responsible for but if you leave a chair in your yard, it's a hundred dollar fine, but a tree lamb could be hanging over your house for 6 months And that's ok, they just keep telling you, resubmit it. I don't believe they should be able to find anybody until they do their part 2.
I have lived here for 7 years And since I have been here. They have done nothing that I have asked. But keep putting fines on my porch for little things like a cooler on my porch or a chair in my yard.
It's out of hand

Diana C.

I’ve lived in my mobile home 20 plus years. The rent goes up every year. We have a pool that has remained closed since Franklin Management took over. A lot of thefts in the neighborhood as well. Feral cats everywhere and no maintenance done at all. And to think people moved here for the pool and a cheaper place to live and the lot rent continues to go up! I’ve had a pile of limbs that I asked them to pick up and it’s been over a year and they are still here. What happened to the big bulk dumpster they would put by the front office for tenants to take stuff that the trash people do not pick up? No security or street lights. Inviting criminals to roam and steal things. It’s not safe. Before they took over we had security and maintenance. For $625 a month plus trash and water averaging 680 to 690 a lot could be done!!

Randy W.

Terrible people to deal with we live and rented from them for only a year and I’m not going to lie we were late 2-3 times but It got paid when told why we were late do to medical issues to the point I went from fully employed to now on disability taking care of my 3 and 6 year old daughters and was waiting for my money from the state and my wife who still was working and pregnant with dangerous health issues of her own that they didn’t care but
we made it work when it came time for our renewal I was emailed a contract and it was filled out and sent back in the very next day my wife had to have a emergency c-section we were in the hospital for 4 days when we go home with him our joy was turn to upset and worry because we had a 60 day notice to leave so when asked about the contract I filled they said it was sent on accident and that they are reserving the right, not to rent us and that has been their excuse and when I asked, could we possibly have only a week extension due to the fact, we just now found a place and need the week just to get things moved and packed away we were denied these people do not care about any other human beings but themselves and the factor they would put three children Displaced from their homes and friends for no reason except they reserved. The right in my opinion is downright hateful

Amie

I've lived in Franklin management property for years now and I personally don't like it. They raise rent ever single year despite the fact that we are currently struggling to survive in general. They are not willing to accommodate their tenants or care about them. They will violate you for anything they possibly can for. I'm not even allowed to have firewood outside. Despite the fact that I personally own my trailer They want all this maintenance done however they don't maintain their own property. We have pot holes that they patch over and they just come right back up. I asked for 4 years for a tree to be trimmed and they finally sent people out to cut it and they didn't do the whole tree there's tons of branches in the yard and the people they sent NEVER came back to clean up the gigantic pile they left in my yard which left me to clean up their mess. I have restrictions on what colors I can paint MY HOME. I can't put up certain fencing it has to be approved by them. I don't prefer to live here however with the way the economy is setup my budget don't allow for me to leave. I would not recommend living in any of their properties. I have had some issues with rent as I'm single and pay everything on my one income but they don't care and they will just send it to court and then make you pay court fees on top of their rent they raise up. I understand that rent is important but if it's already hard to pay why make it harder.

Richard R.

Do not rent from this company. They are a bunch of sly and prejudice crooks. I’ve lived in my house for the past 12 years and they’ve done nothing but raise my rent and talk down to me when I’ve tried to talk to them. When I got in my accident and was hospitalized they tried to evict me because I wasn’t able to cut my grass and with no Extra income at that time I couldn’t afford to hire anyone to do it. They are by far the worst people I have ever had to deal with!

12/05/2023

^ @FMCO - I have called and spoke with your supervisors but nothing has been done. Instead what I got was a Violation from the prejudice park manager RUSTY after leaving this review. I also reported that there’s a tree leaning against my house that still hasn’t been taken care of. I called and sent pictures almost 5 months ago now but still nothing has been done. When I do call whether it’s a supervisor I speak to, an account manager, or the violations department all I get is some of the worst customer service I’ve ever dealt with. So tell me again how I’m supposed to call and get anything taken care of when you all don’t think very much of your tenants. And yes I’m able to provide proof of everything I am saying and am willing to post them.

Ray W.

These people think they can do what they want even though you pay your lot rent. Been here 15 years and never been late on a payment and they want to harass people in the winter. Raise the lot rent every year. But won't take care of their responsibilities. I've been asking for 15 years to either have the 8 200 feet pine trees taking down or at least the dead ones that are hanging down but they won't do that. I'll be selling by the end of the year and let them get 4 families in my 2 bedroom that's what it seems that they like because they don't mess with those people and they can do what they want.
So if you are looking for a place I wouldn't recommend Anything that these people manage. That's just my opinion they are not professional.

Sandy A.

I chose this community because it was nice and I felt good about the "gated" community. Since Franklin PM took over, the gate hasn't worked for a very long time, the "office" at the entrance is missing a piece of siding, the potholes are never fixed just filled with material that works out quickly. They raise the rent every year but the money isn't going into upkeep. They write residents up for upkeep issues that tenants are responsible for even for the most ridiculous things, but they need to hold themselves responsible for their own.

tony J.

If you value freedom and comfort this company or their rental properties aren’t for you, but if you’re looking to live in a communist environment and like to be controlled, have certain things to be taken away from you because of their constant policy changes then this is the company for you, anything you do that isn’t on their policy is subject to change to become part of the policy because of their KGB style policing