Golden 1 Credit Union - Stockton - Stockton, California

Golden 1 Credit Union - Stockton

Golden 1 Credit Union, located at 5302 Pacific Ave, Stockton, CA 95207, is a reputable financial institution that offers a range of services to its members. With a phone number of 8774653361 and a website at golden1.com, Golden 1 Credit Union is easily accessible to those in need of financial assistance.

The credit union specializes in providing credit union services, ATMs, and banking options to its members. Additionally, they offer a convenient drive-through service and have wheelchair accessible entrances and parking lots, ensuring that all members can access their services with ease.

In terms of customer opinions, Golden 1 Credit Union has received 140 reviews on Google My Business. With an average rating of 3.4/5, it is evident that the credit union is well-regarded by its members. Despite the mixed reviews, many customers appreciate the institution's commitment to providing financial services to the community.

Overall, Golden 1 Credit Union - Stockton is a reliable and accessible financial institution that offers a range of services to its members. With its convenient location, range of services, and commitment to accessibility, it is a solid choice for those in need of financial assistance in the Stockton area.

👍 Reviews of Golden 1 Credit Union - Stockton

RM G.

3/5

This has been a great credit union so far as I have only had an account here for a little over a year. I give this particular location a 3 star rating as if you need to do anything inside and get one on one help the lines are long and you have to wait forever most of the time. I have yet to come to this location and not see people lined up out the door waiting for personal service with a customer service person. However the ATM outside has always worked for standard banking need. It to can get backed up with people waiting to use it. Honestly I am going back to my other bank for all my banking needs because they are always fast with inside help. Golden 1 needs to step up their game and get more tellers and better management or they are going to fall short and this location will close. Their location in Morada seems better but I don't want to have to drive out there all the time.

Lyn

1/5

Went to this branch to get a new debit card because unfortunately I lost the one I had. The teller asked me all these questions even said you called it in and blocked the card right and I said yes. So here I am finally happy a got a new card. I left and went to a restaurant to eat for dinner. Card was declined so I called in thinking card needs to be activated. Well the lady on the phone said the teller reissued the lost card! Dang teller lady, you even asked you called and blocked the card, so why the f did you reissued the lost card instead of getting me a completely new card number! Wasted my drive, my time and embarrassment at the restaurant!!! Bad experience, teach your teller right.

Pinch T.

1/5

I recently switched to Golden 1, and my experience has been disappointing. There are several reasons why Golden 1 falls short, but to highlight a couple: they make you wait outside to see a teller, which wouldn’t be an issue if their mobile app wasn’t frequently down. I recommend doing your research and considering other banking options.

Eric N.

5/5

I absolutely love banking at Golden1. Hopefully they update this location, the address is no longer on March Lane, it’s over on Pacific Ave in Sherwood Mall in front of Macy’s. I have never had any issues with ATMs or service. Sometimes they get busy in the bank but honestly who actually goes into a bank anymore unless you need a loan or something like that? Heck you can even do that online.

Alexander G.

1/5

Very poor and terrible service to make members & potential new members wait outside inline like prison yard (you treat people like delinquents they will act like it,so sad). Elderly are waiting in hot weather that is not well for their health. And no, that was not a line for the ATM.

Marianne D.

1/5

I haven't used this branch since they moved and have no drive thru. I'm not driving to Morada when the previous branch was 3 blocks from my home. I use other credit unions that have drive thru and no fees.

Stephanie K.

1/5

I came in a little before 2pm to try and open an account for my son only to be turned down during closing at 5pm. I can not believe that there was only 3 workers (1 bank teller, 1 person who helps the customer accounts and 1 team lead). Unfortunately the team lead was helping the bank teller and was unable to fill in for what I needed to be done for my account. I guess now you need an appointment for everything and the available appointment is far out at least 1-3 weeks. What if this was something I needed to be done asap? Am i suppose to go to other branches out of town to get this situated? Golden one should hire more people as the stockton branch is very busy as per other reviews. I was very disappointed as well because as I am waiting patiently, the team lead was suppose to call me and notify me if they were able to help me with my account by 4pm but I received no call. Its very unprofessional to turn down a customer and receive no help from your own bank.

Tim H.

1/5

Tried to set up mobile banking on my phone. what a nightmare!. Guess I have to make an appointment just to get the app installed on my phone. what a piece of drek.
Update: couldn't sign into my account to check on important deposit. The help line took 10 minutes to answer. Maybe if they didn't spend so much money putting their name on sports stadiums they could spend more on customer service.