Great Midwest Bank - Hartland, Wisconsin

Crowned H. L. K. F.

I recently had the pleasure of working with Great Midwest Bank on my mortgage loan, and the experience was outstanding! Dawn Chavez handled my loan process with exceptional professionalism, attentiveness, and efficiency. From the start, she was thorough in explaining each step, making sure I fully understood the requirements, and answering all my questions with patience.

The entire process was smooth and stress-free, largely thanks to Dawn’s commitment and expertise. I was particularly impressed by her responsiveness and her proactive approach to keep me informed at every stage. I felt valued as a customer, and she truly went above and beyond to ensure a timely approval.

I highly recommend Great Midwest Bank and Dawn Chavez for anyone in need of a mortgage. Their dedication to customer satisfaction and personalized service made all the difference. Thank you, Dawn and Great Midwest Bank, for helping me make my homeownership dreams a reality!

Alyson K.

We used Dawn Chavez at Great Midwest Bank for our new home transaction and we simply cannot say enough good things about Dawn and our entire experience! Dawn listened, she has impeccable communication, she cares, she was thorough and we always felt like we were in great hands. Dawn made the process of buying a new home easy. Dawn went above and beyond for us and we most certainly will be using her again and highly recommend her services!!

Michelle M.

My husband and I worked with Dawn Chavez and her staff when building our new home and securing our construction loan. They were all very helpful during each step of this complicated process. Dawn in particular was very kind and thoughtful-not to mention professional and informative-when helping us understand the complexities of construction loans. Thank you Dawn and Great Midwest Bank!

Jay G.

Dawn Chavez helped us with our recent HELOC. Her communication and partnership made the process very easy and I felt very well informed.

Danielle D.

We recently worked with Dawn for our construction loan and she was absolutely amazing to work with!

Jason D.

I used GMB for our construction loan and the experience was THE BEST! They were great at communicating and answering all the questions we had. We enjoyed their service so much we refi'd out of construction loan with them. Thanks GMB!

Kim W.

We used Great Midwest because they were one of few banks that would allow 5% down for a construction loan. Communication was extremely poor. Nothing was explained well or at all unless asked. We receive electronic copies of someone else’s paperwork while going through our process- total breach. We had to do a lot loan and construction loan and were told we would receive electronic copies of our closing paperwork after closing, never did and our Mortage officer Dawn, stopped responding to our emails after we closed on our construction loan. We had to have another broker from a different company contact to get our paperwork which was sent from someone else at GMB. After we finished construction we heard from our original officer Dawn asking if we wanted to start a refinance, it was laughable.

Mark H.

This would be a 0 if that was an option. Used the ATM to get out $300 and no cash was dispensed. I called them up as I sat outside at their machine and explained the situation. They asked if I was a customer of theirs, I said "no" and they told me there was nothing they could do. They instructed me to call my bank and tell them to fix the problem on my end. Well...my bank didn't screw up! Great Midwest Bank did! No apology, no explanation, nothing. I mentioned that someone else may come up and take out $40 and could possibly get $340 instead. The woman proceeded to tell me if it's broken no one will get money so not to worry about it. Worst bank experience/bank customer service I've had and I deal with banks for my own business all the time. Based on this experience, I never plan to work with them if given the choice.