Hope Credit Union - West Memphis, Arkansas

Overview of Hope Credit Union

Hope Credit Union, located at 1114 N Missouri St, West Memphis, AR 72301, stands out as a distinguished financial institution, particularly for Black-owned businesses and communities. With a phone number 870-735-8398, they ensure easy access for their clients. For those who prefer digital interaction, their official website hopecu.org is a comprehensive resource to learn more about their services and history.

Key Features and Services

Specialties: Hope Credit Union offers a wide range of services including but not limited to credit union operations, ATM access, credit counseling, economic development agency support, federal credit union services, and functioning as a loan agency and mortgage lender. This diverse array of services ensures they cater to various financial needs of their members.

Accessibility and Inclusivity

Hope Credit Union demonstrates a strong commitment to accessibility and inclusivity. The establishment is wheelchair accessible, with both a welcoming entrance and parking lot accommodating wheelchairs. Additionally, they offer a drive-through service, which is a convenient feature for many customers, although some have noted a long wait time during peak hours.

Customer Experience

Customer reviews on Google My Business paint a positive picture of Hope Credit Union. With an average opinion rating of 4.1/5 out of 5 from 13 reviews, patrons commend the friendly staff who remember their names and treat them with warmth. The personal touch is evident in comments like, "I just love the staff. Everyone is so helpful," and "Outstanding service." Although some customers suggest improvements, such as the need for an additional drive-through, the overall sentiment reflects a credit union that genuinely cares for its members' financial well-being.

Recommendation for Potential Customers

For anyone considering financial services in the West Memphis area, particularly those seeking a Black-owned financial institution with a focus on customer service, Hope Credit Union is highly recommended. Their online presence through hopecu.org provides a wealth of information to explore their services and mission. Given the positive feedback and the unique blend of specialized financial services, prospective clients are encouraged to reach out via their website. Whether you're looking to secure a mortgage, need financial counseling, or simply want to manage your credits effectively, Hope Credit Union seems poised to meet those needs with dedication and care.

👍 Reviews of Hope Credit Union

Eric J.

3/5

Staff friendly but there is a major need for another drive through. Wait time is will make u angry.

clyde R.

4/5

They are very nice and help you out when u need it.

Lillian P.

5/5

Very friendly staff, they call you by your name once they get to know you.

Catherine B.

1/5

I've been trying to reach y'all for over a week and I was put on hold each time I called for over 30 minutes at a time!! I need my money!!

Michael B.

4/5

This the place we're my Mother go

Sandra M.

3/5

Been going there for years they help Finance cars loans they pretty decent

Lisa B.

5/5

I just love the staff... Everyone is so helpful

Grady B.

4/5

Outstanding service