John Lozon: Allstate Insurance - San Jose, California

Elisabeth G.

My mom had been paying a life insurance for 30 years for me, I called and they couldn’t help me, told me to call the 1800 number
Thanks for nothing , thanks for taking our money and choosing not to represent us when we needed answers. Horrible and crooked just like all insurance people!!!!

So you can’t answer personal questions but you can take money from my mom and be a fake “representative “

Horrible business practice, no empathy, useless!!!

Antonella B.

My family and I have been using this agency for years and everything is great until you need to use your policy for a legitimate reason. I had 2 events happen in my home in the same year that were completely out of my control. One was weather related and my fence was knocked down. I would have received less than my deductible since the value of the fence is depreciated due to Allstate's "guestimate" on the age of the fence. Took that as a loss. The second time was due to a leak behind my shower wall and due to Allstate's ridiculous exclusion policies, that was not covered either. It was made to seem that I knew the leak was going on and I was negligent (apparently I'm supposed to be able to see right through my wall). It's unfortunate when you need to use your policy for a legitimate reason, Allstate will find any possible way not to pay. Yet they expect their monthly dues..... When I called Connie and explained my frustration, the best response she could give me was "well if you would've filed 2 claims in the same year that would have looked very bad for you and you could've been cancelled". Not the response I was expecting. Again, they're great until you need them. Then you're just handed off to the claims department that will give you the runaround and take their sweet time to "investigate" your claim to buy them enough time to find a reason not to pay out on a policy you're forced to have. You are NOT in good hands with Allstate.

Laura M.

If I could give this place a -10, I would! Their employee whoever Maria is. I contacted this company and this person over a month ago letting her know when my current insurance would expire. I told her when I needed to have insurance. I did everything step-by-step as she needed. And she said she had to go out of town and when she came back, she would notify me to make an appointment to have my car inspected so we can wrap up the policy. So I don’t hear from her and I noticed the date. So I reach out, she calls back and accuses me of waiting a month since our last email correspondence to be the reason that they cannot write up my policy. And my last correspondence with her was not via email it was on the phone, but she doesn’t let you get an a word edgewise as she is trying to excuse the fact that she dropped the ball. She’s not willing to accept blame. And then she wouldn’t let me speak to the owner of the company. I guess this is the type of service that they do cover up their mistakes blame it on the customer. I do not recommend this company for anybody! And as I just read right now, are the reviews I guess they’ve done this before. Unfortunately I didn’t read the reviews before I reached out. And I honestly didn’t think that they would do this when I’m in need of insurance and my other insurance is expiring. So overall I would never ever recommend anybody to go here not even my worst enemy! Like I said -10.

Joseph S.

Overall, I have had good experiences with allstate. I was not happy with the quality of work preformed by crash champions which was one of all states preferred and recommended repair shops. They totally rushed the repairs, the paint quality was horrible and they repaired parts which I was told would be replaced, and didn't repair them back to pre collision standards. So I'm a little disappointed in that recommendation. Other wise allstate is an amazing insurer.

Dave M.

Was a customer for 20+ yrs, zero late payments, great driving record, and only 1 small claim yrs ago (less than $1000). Received notice my rates have increased from $3200yr to over $6000yr for same policy. When called they said it was happening to all Californians. What a sham! Needless to say, I will not do business with a deceitful, gouging company. 5/1/2023. Got another policy with competitor at $3000 yr. - same coverage.

Cathy W.

I really appreciate the way the Lozon agents provide a more personalized experience than other agents I have used in the past. They take my individual needs and concerns into account and treat me like an actual person and not just an account number. In a world where we are forced to handle so much on our own through interactions with websites it is such a relief to have real, kind and helpful people handling my insurance needs!

Thomas T.

The John Lozon agency is by far the best insurance experience I have every had in my entire life. John, Connie, Ron, Steve and the rest of the gang at the Lozon agency are all very helpful, explain my options thoroughly and in language which I can understand. I cant' say enough about their commitment to quality service and their attention to detail. All of which are things that any customer shopping for insurance of any kind would find to be nothing short of exceptional. They are a pleasure to deal with, and I will be a customer for life.

GM D.

Melanie is Awesome! She's always helpful in every questions I may have. She's professional, responsive and she goes beyond her ability to make sure I am content. I give her a five star. But the only reason I give 4 star is because I am not happy with the results of my accident. But I know it's not her fault. It is the representative who represented my case.