KeyOpp Property Management - San Francisco, California

Russell W.

We had worked with Lawrence and Calvin in the remodeling of a flat. Lawrence guided us through the permit process and represented our needs very professionally. We had previous experience and preferences on the remodeling completed a few years earlier. Calvin was able to take our design and modernized it to today's contemporary style. We went along with his suggestions while keeping an eye on HGTV ideas. Calvin was spot on and when completed, we were quite satisfied. We went with one of their contractor, who was very fast and efficient. The contractor, Alex and his crew was very dedicated, knowledgeable, and great to work with.

Orlando D.

Caresse, KeyOpp leasing agent, demonstrated professionalism and great customer service throughout the whole process of renting a home. Caresse was prompt about responding to any questions and sorting through any paperwork issues. It is because of Caresse that I was able to get to the finish line in leasing an incredible home from KeyOpp. I am incredibly grateful for her initiative, work ethic, and above board customer service! Much appreciated!

Ivana C.

Avoid this management “company” if you want a peaceful living space. Agents fabricate amenities, harassing calls and texts at all hours of the night, provide you (the renter) with contact numbers that DON’T exist, give out YOUR personal phone number without consent to random individuals who claim to be making repairs but never show up at the scheduled time. I could say a lot more trust me but moral of my complaint; AVOID THIS BUSINESS. If that’s not possible for you, READ THE LEASING AGREEMENT THEY WILL SWINDLE YOU! Good luck to all your renter!

Willow W.

As a resident there have been many bumps in the road with KeyOpp including not properly notifying residents of power or water being shut off. Nothing has been as unlivable as the past 2 months. KeyOpp did not respond efficiently to a major leak, leaving water in the walls for 5 weeks. Now I have had no access to my kitchen for nearly 2 weeks, likely looking at 3. There has been no offer to move us into a hotel for the time being, and we have been continuously lead to think things will be fixed "this week." Now we will likely spend Thanksgiving without a kitchen.

Update 2/24/2025: KeyOpp asked us to update our review now that all repairs have been completed. It was almost exactly five months from the time of the initial leak that the repairs were completed. Our overall feeling is that KeyOpp lacks some urgency and communication when it comes to dealing with tenants’ issues. These are especially important when it comes to things like leaks or potentially hazardous situations. Over the last five months, we have had to check in with KeyOpp multiple times to ask what is going on and to make sure that things are actually moving along. On multiple occasions we would move around our work schedule because we were told a contractor was scheduled to come perform work or inspect our unit only for no one show up. When our kitchen was sealed off to dry out the wood in the open wall, we were told a contractor was already on board to close up the wall after three days. This apparently fell through or was never fully in place because after 19 days with no access to our kitchen and multiple requests for KeyOpp to put us up somewhere else, they got us an Airbnb for a week until the containment zone was finally taken down. In the last two months, the wall was patched and painted but had to be reopened, repatched, and repainted because proper permits for the work weren’t filed with the city. We received a total rent credit equal to about 40% of one month’s rent calculated based on the square footage of the areas that were affected and for how long. The biggest piece of advice we would like to give to KeyOpp is to communicate better with their tenants and contractors. A lot of the frustration and emotional stress we felt over the past five months could have been greatly reduced if KeyOpp gave us regular updates and confirmed schedules with contractors.

Camille

Sharion, from the KeyOpp team, was extremely efficient at managing our property - she speedily marketed our home and found new tenants in a very short time. We felt we were in very good hands; she continuously kept us informed of the progress and in less than a month we had new tenants!
Thank you again for your great work Sharion!

Aditi P.

Working with the KeyOpp team - especially Sharion Sadler (SF leasing specialist) and her colleagues Anna and Emily has been a wonderful experience as a renter. They have been very efficient in reviewing my application, thorough in their process, and kind and thoughtful through all communications. Highly recommend sourcing your next place from this group - thanks again Sharion & team for helping me find my dream home!

Patrick S.

My refrigerator needed to be replaced and it took 3 weeks to get a new one installed. After 4 or 5 attempts at correcting the situation, keyop only send out a vendor when the delivery company would not remove the old refrigerator.
Initially, it took 4 days to get a response from KeyOp. The reason I got was that “I was off for four days.” As a resident not only was it inconvenient it was also insulting to be treated this way.
Customer service is dismal and lacking in most cases. If you can use a different property management company RUN to them!!

Omkar S.

We had a great experience working with Sharion when looking for an apartment! She was very responsive, timely, and super helpful for all of our questions. Highly recommend working with her