KeyPoint Credit Union - San Jose, California

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Introduction to KeyPoint Credit Union

For individuals and businesses seeking a reliable and community-focused financial institution, KeyPoint Credit Union stands out as an excellent choice. Established with a commitment to member service and financial well-being, KeyPoint Credit Union offers a range of banking services designed to meet diverse needs. It’s a credit union dedicated to providing a personalized experience, often exceeding expectations in customer satisfaction.

Location and Contact Information

KeyPoint Credit Union’s primary location is situated at 7030 Santa Teresa Blvd suite #10, San Jose, CA 95139, United States. For immediate assistance, you can reach them directly at Phone: 888-255-3637. Alternatively, you can explore their comprehensive offerings and resources on their official Website: kpcu.com. The facility boasts accessibility features, including a wheelchair-accessible car park and wheelchair-accessible entrance, ensuring a comfortable experience for all patrons.

Specialties and Services

KeyPoint Credit Union specializes as a credit union, which fundamentally distinguishes it from traditional banks. This structure means KeyPoint is owned by its members – the people who use its services – rather than shareholders. Consequently, profits are reinvested back into the credit union, often resulting in more competitive rates and fees for members. They offer a broad spectrum of services, including:

• Checking and Savings Accounts
• Auto Loans
• Mortgage Services
• Business Banking Solutions
• Online and Mobile Banking
• Financial Education Resources

Customer Experience & Accessibility

Based on feedback, KeyPoint Credit Union consistently receives high praise for its customer service. Individuals frequently highlight the professionalism and patience demonstrated by staff members, particularly those like Enoch and Jonah, who display exceptional commitment to assisting members with their inquiries. The team’s ability to address complex financial questions and accommodate individual needs, even with young children, demonstrates a genuine dedication to member satisfaction. The ease of access, both physically and digitally, further contributes to a positive experience.

Opinions and Ratings

KeyPoint Credit Union currently holds 40 reviews on Google My Business, reflecting a significant level of public engagement. The average opinion is a strong 4.9/5, indicating a remarkably positive perception amongst its members. This high rating suggests a core strength in service delivery and member relations.

Recommendation

For those seeking a financially stable, member-centric institution with a proven track record of excellent service, KeyPoint Credit Union is a compelling option. The combination of accessible facilities, competitive rates, and a dedicated team makes them a valuable partner for both personal and business financial needs. We strongly encourage potential clients to visit the kpcu.com website to explore their services in detail and initiate contact to discover how KeyPoint Credit Union can support their financial goals.

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👍 Reviews of KeyPoint Credit Union

Irving M.

5/5

Enoch is absolutely impressive and well trained. He displayed excellent customer service and his manager Jonah was also very helpful. They were patient with my fussy child and helped me with all my banking questions. I'll opening a business account soon at this branch! Thank you guys!!

Adam K.

5/5

I have been a member with keypoint credit union since 1984 , the name changed to keypoint but the service and trust continues to be excellent. When Santa Teresa branch open , that make the trip shorter and the team in the branch are the best in the industry. In our first interaction with the team , my wife and I came t for real state related business and we met with Ms. Celsa, she explained all the steps and followed us with calls to finish up, that really an excellent customer support. Thanks Celsa and thanks for all Santa Teresa branch members.

Aravinth S.

5/5

Amber Harwig-Brown at this branch is my go to person for all things I need support at KPCU and she has been very kind and helpful. While KPCU banking systems may have its limitations/bugs, it is because of staff like Amber they continue to be able to retain their customers. She goes above and beyond to make sure that you get the help you need in a timely fashion. Thanks, Amber!

Luis L.

5/5

Celsa Ocampo helped us open a certificate account and she was very nice and attentive to our needs and had us laughing the whole time

Tino A.

5/5

In the process of getting my first credit card, Amber's been a huge help to me. She was very patient with my questions, quick with her work, and overall just very pleasant and kind. Very grateful 😁👍

Lidia A.

5/5

Celsa helped me a lot today! I was stressed about my online banking and not being able to access and she helped me get through it and I appreciate her

ismael R.

5/5

Celsa always helps me out and is very polite. Always has a smile on her face and helps me with my banking issues. I appreciate her

Thu N.

5/5

Celsa helped me and my husband with our online banking and I appreciate her so much! For having patience !