Mariposa Community Health Center - Nogales, Arizona

Asul 3.

One of the worst clinics we have visited.
Customer service is very poor and wait time for appointments is long. Doctors turnover is very high. They usually have a nurse practitioner see you , due to doctors being overwhelmed with so many patients. Their billing is questionable.

Amanda S.

Not pleased at all with Dr. Hernandez and the appointment we had with her. The doctor does not understand what homeschooling is and repeated tried to pressure me into agreeing to take my kids to a private or other public school. I tried telling her our reasons but she didn’t want to listen to me and what I was saying.

A complete lack of respect on her part for family decisions made and her lack of understanding what it is and what the laws are.

PLEASE stick to physical health while a patient is there. She sounded very ignorant when she was attempting to exert her OPINION on the topic and she doesn’t know my child, other children (which she also questioned about- they’re not her patients so it’s none of her business!)

During the physical exam- WARN a little girl before you examine certain parts. We practice body autonomy and this was not practiced at the exam today. That was absurd to watch as she did the physical and didn’t say anything about it. My daughter has left the appointment feeling completely violated and defeated.

We only wanted a referral to a specialist but the doctor felt she had to say all these other things. We will not be seeing this doctor ever again nor will my family being going to this clinic ever again. Never in my life did I ever experience such carelessness from people in healthcare.

This appointment was not an isolated incident by any means. I have tried over the last few years since we moved here to make it work with clinic but they failed miserably time and again. I have had enough of their incompetence. No matter how much one complains or how much we call their management, nothing changes. I don’t know what is going on with this place but it needs to end and I do hope they see repercussions soon from their actions.

I will say: we had appointments with Dr. Wilkins recently. Those two appointments were excellent and he was a good doctor. But this was only recently. This last visit with Dr. Hernandez was abhorrent enough to not step foot in that place again. Consistently terrible. So many reviews saying as much and one may think they would do something about it.

Hey MARIPOSA CLINIC- just read the reviews and don’t give us more work to do for you. I was told our complaints only count IF we fill out the “form” at the link provided- READ THE DAMN REVIEWS. This place is a sham.

Rainey C.

I brought my child in to this dentist and they do NOT let parents in the back with their child. I was not shown X-rays and felt very judged. I will be getting a second opinion and bringing him back to our previous pediatric dentist.

Carole E.

Lymy Beth Toenies NP is a very thorough, caring healthcare professional. I was feeling very sick and she took excellent care of me. I had a very good experience at Mariposa Community Health Center-Nogales. I am so glad you were available that day. God Bless You! 🌻👍✌😁 Barbara the insurance specialist there is also extremely kind and helpful and the front desk and patient care technicians were just great! Thank you all very kindly...👍✌

checkoslavania 1.

The front office people are unprofessional. The new receptionist is the rudest person ever and she borderline violates HIPAA every time I go there. She made sure to shout out the reason for my appointment to everyone there. She also made me repeat my reason for being there multiple times. I guess patient confidentiality is a suggestion and not a priority at this place. You better believe I will be complaining to my insurance about this place. I didn't catch the receptionist's name but if I go there and she makes everyone know my reason for being there (which violates my privacy as a patient) I will be asking for her name and reporting her and this clinic to the office of civil rights.

Mark N.

Last tuesday I had called to obtain my medical records, I was told that I could only obtain them by going through the patient portal. I said ok and was transfered to the patient portal specialist. No one answered so I left a message with my contact information so that someone could return my call. No one returned my call so I called again the next day where someone actually answered this time and knew nothing about my message. They couldn't upload my information so they needed to put in a work order to the third party company who runs the portal. I thought to myself, what is the point of tranfering me to people at the hospital who have nothing to do with the portal. Anyway I went along with it and was told that someone would contact me back the next day. The next day came and no one called. I called back again and another work order was put in for updating my portal, the previous message was nowhere to be found either. I never received a phone call so there I went and called again where finally one of the ladies sent over the information I needed through a message all of which no one offered me before. It wasn't until the following tuesday this third party finally updated my portal and gave me a call. That was just the beginning. Also the previous monday I had surgery. I was due for a post op follow up the following tuesday. Over the weekend I began to notice it bleeding and hurting more than it probably should, it wasn't that severe at first so I figured I could wait until my post op followup date to get it checked. When I awoke this morning of my appointment it was hurting very badly and bleeding very badly so I thought it had opened. I showed up an hour and fifteen minutes before my appointment and expressed to the receptionist and the nurse that I came early because I felt it was emergent that I was looked at and explained I had a lot of blood coming out of my incision. They blew me off and I waited 1 hour and 15 minutes which was then my appointment time. I was very upset because I watched multiple non emergant patients called to the back before me. I explained once again that I was bleeding very badly and needed to be seen. I was not checked in for 1 hour and 45 minutes after I got to the clinic. The supervisor came and apologized to my mom and told her that the policy is that emergant patients are seen first. Their excuse was that there were not any beds available, but this was false there were beds available they were just taking non emergent cases before mine and said it wasn't fair for me to go ahead of them. I'm pretty sure when one patient is bleeding severely and the other 3 patients are not, the patient who is bleeding severely should be seen first. No one apologized to me the actual patient nor did they seem to think my case was emergent but then asked me to come back the next day. Seems pretty emergent if I need to follow up the very next day. When the surgeon came into the room he would ask me a question and then talk over me while I began to answer. They also said I was yelling and screaming which was a complete lie. I think the surgeon would have heard it if I was yelling and screaming being that the clinic is not very big. He then asked me why I hadn't come in earlier if this was the case. I came in 1 hour and 15 minutes early so instead of him questioning me about why I didn't come early when I did, he should have been caring to the wound immediately. They put blame on me for my frustration of their lack of judgement, lack of urgency and lack of following the protocol when a patient tells them that they are emergent. This is probably the worst experience I have ever had at a clinic.

Corina S.

I have to say that the customer service is unprofessional, the schedulers that answer never want to give you their name. I guess it's not their fault maybe there is no accountability to their office manager. The workers are a reflection of their superiors. I have worked in the medical scheduling field for years and could answer professionally and always give my Name because I am sure of the service I am giving. If I ran that call center believe me our customer service would be extraordinary. Do these people understand that because of their customers they have a job. People start calling your insurance companies and let them know how their service is. These offices are run paid through medicare and they are as audited and need to be committed to the public. Start complaining so the insurances can make them liable.

gustavo C.

So the doctor told me when i get to the clinic don't step out of the car. Call the clinic so they can have his nurse step. I waited in my car on the phone a total of 40min. I called 4 times 10min hold so the lady at ext.2060 can keep on telling me to call back in 10 because the phones are down( were talking on the phone). I guess its to hard to get off her chair and pass along the message. So i decided to go home and buy a test kit online.