Mechanics Bank - Broad Street Branch - San Luis Obispo, California

jose V.

Great service provided from Leah Chase got me in and out same day I called to set appointment . She has great customer service and explained everything very well. Will definitely recommend to friends .

Sherry V. V.

Just wanted to say that the ATM service here, is awesome, and one of the few working machines, that don't charge for EBT cash withdrawal. This is hard to find in SLO!

Carl J.

I opened my accounts with Mechanics Bank the day Rabobank closed. I've never had a problem with the bank personnel, the services have always been top-notch and the staff has always responded efficiently to my questions and transaction needs. Whether in person or by phone, they have always been courteous and knowledgeable.

Louis L. J.

I sadly regret I ever opened an account with this bank. They seem to be the most ignorant when I ask questions, they're grossly unavailable either by email, or phone and even when I do a walk in to expedite transactions I have to wait... always put on hold or waiting for someone to call, text or answer my emails.
Even when I go to the bank, I STILL have to make an appointments to come back. The person that opened my account in the first place is either not there, and another time, was too busy to help me deposit over $200,000.00 into an IRA account. If I owned this bank I would fire personnel, and only hire people who are trained, experienced and care about customer service.

RW

Not recommended. I got cash from the ATM. I paid fees to get that cash. I go inside with my ATM receipts to exchange the $20s for $100s. The teller seems willing and nice enough and even counts out all the cash. She wants to confirm with some supervisor. She then comes back and says since I don't have an account they can't do it. Makes some comment about the gov has rules about cash transaction and they need a record of who people are for this type of transaction. Ridiculous and just the worst customer service. Avoid this bank. Afterward I went to 3 other banks (US Bank, Heritage Oaks, Union) they all exchanged cash for me and I didn't even get the cash at their banks! I need a bank in SLO and even mentioned it to them at Robo, I'll be choosing one of the others. Your ATM could give out $100s, but it gives out $20s. There is a RECORD with my name on it. You're just exchanging that money!

Sonia P. B.

It seems to me that the bank is stuck in the 20th century.
They DO NOT accept credit card payments
They do not accept bank to bank electronic payments

I explained, we are in a pandemic, and under quarantine and I am high risk, so I would like to pay by phone for my safe deposit.

Nope, sorry mam.....

So I will have to send my son with my credit card, get cash at the ATM and ask him to enter the bank, pay in cash and expose himself to Covid, because the bank does not understand the danger.

Bad form Mechanics Bank

A ?. A.

No staff. Dead atmosphere. Rude manager.

Michael F.

Rabobank customer service policies and account fees are far more realistic compared to other local banks. Side by side Rabobank probably does have the better / faster / easier local banking.