Mike Scott Agency LLC American Family Insurance - St. Louis, Missouri

Mike Scott Agency LLC American Family Insurance: A Comprehensive Guide

Nestled at 343 W Woodbine Ave, St. Louis, MO 63122, the Mike Scott Agency LLC American Family Insurance has been serving the local community with unwavering commitment and expertise. This full-service insurance agency specializes in a wide array of insurance products, ensuring that clients' unique needs are met with precision and care.

Main Services

• Auto Insurance: Protecting drivers and their vehicles on the road, Mike Scott Agency offers comprehensive auto insurance policies that cover liability, collision, and comprehensive damages, along with additional coverage options such as roadside assistance and rental car reimbursement.
• Home Insurance: Safeguarding clients' most valuable asset, the agency provides tailored home insurance policies that protect against various perils, including dwelling coverage, personal property protection, and liability coverage. They also offer additional endorsements for unique needs.
• Life Insurance: Helping families secure their financial future, Mike Scott Agency offers life insurance policies that provide a death benefit to beneficiaries in case of the insured's passing. They specialize in term, whole, and universal life insurance options to cater to diverse client needs.
• Motorcycle Insurance: Protecting St. Louis' motorcycle enthusiasts, the agency provides motorcycle insurance policies that cover collision, comprehensive, and liability damages, along with additional coverage options such as roadside assistance and trip interruption.
• Renter's Insurance: Safeguarding tenants' personal belongings, Mike Scott Agency offers affordable renter's insurance policies that cover personal property damage or loss, as well as liability protection for incidents that occur within the rental property.

Location and Access

The Mike Scott Agency is situated in the Tower Grove-South neighborhood, just off Interstate 44, making it easily accessible from various points in St. Louis. The agency is located near numerous amenities, including restaurants, parks, and shopping centers. Public transportation is also accessible, with the MetroLink's Tower Grove Station just a short distance away.

For those driving, the agency offers ample parking space, including wheel-chair accessible parking, ensuring that clients of all abilities can visit the office with ease. The entrance is also wheelchair-accessible, further demonstrating the agency's commitment to inclusivity.

Featured Characteristics

• Experienced and Knowledgeable Staff: Led by Mike Scott, the agency's team boasts extensive experience and expertise in the insurance industry. They are committed to staying up-to-date with the latest trends and regulations to better serve their clients.
• Customer-Centric Approach: Mike Scott Agency prioritizes personalized service, taking the time to understand each client's unique needs and providing tailored insurance solutions. They are always available to answer questions and provide assistance, as evidenced by their positive reviews.
• Community Involvement: As a locally-owned and operated business, Mike Scott Agency is deeply committed to the St. Louis community. They regularly participate in local events and support various charitable causes, reflecting their dedication to giving back.

Practical Information

• Address: 343 W Woodbine Ave, St. Louis, MO 63122, United States
• Phone: 314-909-0883
• Website: amfam.com
• Hours of Operation: Monday - Friday, 9:00 AM - 5:00 PM (EST)
• Wheelchair Accessibility: Yes, both parking and entrance are wheelchair-accessible

Positive Aspects from Reviews

Mike Scott Agency consistently receives high praise from its clients, with an average rating of 4.3/5 on Google My Business, based on 12 reviews. Some of the positive aspects mentioned in these reviews include:

• Exceptional customer service and personalized attention
• Competitive pricing and comprehensive coverage options
• Prompt and efficient handling of claims and policy changes
• Knowledgeable and friendly staff, particularly Jeannine, who is praised for her availability and assistance
• Genuine care and concern for clients' well-being and peace of mind

One client noted, "Jeannine works with Mike and is always available to answer my questions and get me what I need, even at the last minute. I can't recommend them enough!" This testimonial exemplifies the agency's commitment to customer satisfaction and the personalized service they provide.

👍 Reviews of Mike Scott Agency LLC American Family Insurance

K R.

5/5

Mike Scott Agency is so great to work with for both personal and business insurance. Jeannine works with Mike and is alway available to answer my questions and get me my last minute, urgent requests for certificate of insurances. she makes it so easy for me. They are always happy to review my policies with me and make any needed changes. I would highly recommend.

Charlotte G.

1/5

Worst ever. I will return to this review and add details.

Unethical. Dishonest. And more.

But I would also recommend against American Family. If you actually expect your home to be properly insured and to be able to recover your losses after a catastrophe, you don't want American Family. They charge premiums on an inflated replacement value (example: I paid $50,000 for my house years ago; replacement value on my insurance used to be $260,000. They finally lowered it to $181,000). I recently had several basement floods, and they don't even want to pay $25,000, despite the fact that the flood is covered up to $181,000--except that they are running up expenses for certain local businesses; they hired a shady contractor to cleanup the first time, and they didn't even get close to doing it properly. Am Fam delayed, and now there is mold, which requires air testing and a special cleanup protocol. Meanwhile, I already had lung problems, and the mold is making my breathing worse, and they could not care less. They have been stalling every step of the way. They also don't want to replace my AC because it was old. Accused me of "trying to get a new AC out of them." The AC was working fine before (the floods and the shady contractors who did a lot of damage). They are acting like I am trying to get over on them by expecting them to replace the AC. Like 5 inches of water would not have impacted it? Then Mike Scott accused me of lying about the mold and dust. I SENT PHOTOS OF BLACK MOLD AND DRYWALL DUST. THICK DRYWALL DUST. They are lying about a lot of things. They don't even care how much evidence that there is that they are lying. Very scary.

It is late at night. I will edit this later. But it is all true. This and much, much more. Maybe they treat some people properly, but they have
been bad to the point of cruelty to me. Really, a lot of cruelty.

Douglas B.

5/5

I have always experienced a high degree of professionalism and responsiveness with this agency, ever since I made the switch several years ago. Plus, Mike and his team are very personable and friendly. I would highly recommend them.

Alicia M.

1/5

My family had used this group for almost a decade for insurance and we went to get a homeowners policy and were interrogated about our dog (who is a rescue mutt). We were continually pressed to name a breed and when we said terrier mix they said they don't insure vicious dogs. Get out of the dark ages Mike Scott- mutts are mutts. For the decades myself and my family have had renters or homeowners insurance policies through numerous other companies we have never once been questioned about a dog. Buyer beware- this company is ignorant and does not insure on normal terms.

Greg H.

5/5

The Mike Scott Agency has outstanding service and always considers what is best for my family. The provide a personal connection and truly care for the well being of our family.

Nicole F.

5/5

Melissa is always so helpful, answers all my emails and questions quickly!! Not only do I recommend American Family and Mike Scott, but I also recommend Melissa for any help needed!

David L.

5/5

Jeanne had ALWAYS been helpful, courteous, and takes a real interest in my needs. A wonderful lady!!!

Shannon S.

5/5

Wonderful insurance agency. A helpful person always answers the phone right away and takes care of any questions immediately.