MKB Property Management - Roanoke, Virginia

Julie R.

I highly recommend MKB/Violeta Page if you are an owner looking for a leasing property management company. In my experience, they are the BEST in the Roanoke area. They managed my townhome for several years and it was a smooth process from start to finish. I so appreciate their integrity, clear communication and kindness in every interaction I had with them.

Tom B.

Jeremy O'Brien was very professional and helpful. Why selling my home, he helped me mow lawn when my mower had broken. He even helped me find a handyman for some small repairs. He stayed in touch if i had questions on weekends or in evenings. He was selfless in his kindness. Thank u MKB for having an agent like Jeremy O'Brien.

Haylie A.

I've been renting from MKB for 2 years and I couldn't be happier with their service. From the day I moved in, they've been incredibly responsive to any issues or concerns I've had. Maintenance requests are always handled promptly, and the staff is friendly and professional. I feel valued as a tenant, and I highly MKB to anyone looking for a reliable and trustworthy property management company.

Kirsten K.

This has been my worst rental experience ever. From the day I moved in to 7 months later. There has been one thing after another. The worst part about it all is the property management team at MKB. They are almost always unreachable and take forever to respond to emails. I had no working HVAC for the first 4 months I lived in my rental which happened to be in the summer. Things never seem to be resolved. The house was not cleaned at all prior to me moving in. I had to contact them the week of to ensure the carpets were cleaned. They did it the day before my move in. I had sewage lines burst into the basement, water overflowed from the sink onto the entire kitchen floor. Many of the windows do not operate properly. The list goes on. I created maintenance reports through the app as I’m supposed to. It’s 11/20/23 and still have not been contacted regarding another drain line I submitted the request for on 9/25/23. I have asked for back pay due to not having HVAC during the summer. Still have not been contacted about that. This is so frustrating. I will say Kenneth one of the technicians gets a 5 star review , he is amazing. The property management team… unfortunately I cannot say the same.

Scrappy 4.

I just wanted to take a second to recognize Andrea for her professionalism and awesome personality. She is the best property manager that one could have. She is prompt to respond to emails and always does her best to make sure everything is just right! We’ll done Andrea!!!

Madelyn V.

I love my house, but I regret renting from MKB pretty much every day. Hands down the worst property management company Ive ever rented from. Work orders take days at least, requiring that you call constantly to get someone's attention. Though it's now been over a month since they were supposed to have someone service the heat pump. They've sent roofers who needed access to my unit on a Sunday at 9am to plug in a generator without notice, leaving the door open for hours in January. I've been trying to recover some of the utility costs for months with no response. Their rent is cheap, but it's really not worth it.

Kenna

The first week October 2019 I found that my lease had been transferred to MKB when I placed a maintenance request. I didn't get my "welcome letter" or a response to my maintenance request from them until a couple weeks later. When I did get the request placed, I had to call them to find out that the key they had didn't work, and they asked me about getting a replacement. Thankfully I didn't have any more maintenance requests after that was finally taken care of.

I gave my notice to vacate 3/1/20, and was told to notify Crystal if I would like to be present for the move-out inspection. I did so, and after two weeks of trying to contact her I got a response stating that due to COVID-19 I could not be present. (I could not find any rules regarding this; it would have been a meeting of two people and I had stated I would wear a mask.)

Towards the end of the lease the property I was renting was put up for sale. MKB notified me whenever a realtor was scheduled to enter the unit. However, one afternoon at work I received a voicemail from Amanda accusing me of changing the locks because a realtor had trouble getting in. (screenshot of the voicemail transcription is attached) When I called back I got a non-apology of "sorry that offended you".

During quarantine I advised MKB that my at-risk fiance was working from home. Despite their closed office and their hesitance to give me a date for move-out inspection, they were fine sending realtors and prospective buyers to the occupied unit. Amanda generously told me I could open a window while other people were present.

Two months after giving notice I received a date for the inspection. We were to meet at the property at 3:00, but Crystal didn't show up until 3:40. The return deposit check arrived within time frame, at least. My experience with MKB was a huge stress and their staff is highly unprofessional. Don't rent from them if you can help it.

Jodi B.

If I could put a zero star review, I would. The absolute most unprofessional company I have ever rented from. I have lived in my property for five years, around six months ago MKB took over. MKB had accused us of nonpayment of rent by text message at 5pm when their office was closing. We could not communicate with them the day that they accused us, because they sent the text as their office was closing. When we did communicate with them they told my boyfriend and I both two different stories on what happened with our rent. They tried to argue with us about the professionalism of the text and false accusations. I was spoken to rudely when trying to get this situated, as well as never did I receive an apology for them misplacing my rent and the stress they caused. I consider texting to be very unprofessional, especially when you are being threatened with eviction over rent you did in fact pay. We are currently working on getting out of the property as we do not want to rent from unprofessional liars. During our move out, I have been called by them multiple times while I was at work, without them leaving voicemails, leaving me to have to take time off of work and unnecessary breaks. Upon the initial walkthrough when they took over managing the property we pointed out things such as our ceiling falling in, and our toilet running. They made no attempts to fix these problems that we had when we brought them up to them, but had no problem to complain to us as we are moving out about the toilet. Do not rent from these unprofessional liars. They will accuse you of non payment of rent to try and steal more money from you. We spoke with our neighbors in the same building and they had also been accused of nonpayment and threatened with eviction. This company seems like they are famous for trying to steal money from tenants, and they do not take care of their properties for the property owners.