Moore West Federal Credit Union - San Leandro, California

Moore West Federal Credit Union Overview

If you're looking for a reliable credit union located in San Leandro, CA, Moore West Federal Credit Union stands out as a noteworthy option. Situated at 2450 Washington Ave, San Leandro, CA 94577, United States, this financial institution offers a range of services including ATM access, making it convenient for members to manage their finances on the go. For those interested in more details, you can reach out to them directly using their phone number: 510-352-9090.

Key Features and Services

- Type: Primarily operates as a credit union, which often means better rates and lower fees compared to traditional banks.
- Location: Conveniently located in San Leandro, making it easily accessible to many residents in the Bay Area.
- ATM Availability: They provide ATM services, allowing members to withdraw and deposit money without needing to visit a branch during their operating hours.

Contact Information and Online Presence

- Website: Though not provided, it's recommended to check their official website for detailed information, hours of operation, and member services.
- Phone: For immediate assistance or inquiries, their phone number: 510-352-9090 is at your disposal.

Reviews and Ratings

- Reviews: Moore West Federal Credit Union has garnered a total of 4 reviews on Google My Business.
- Average Opinion: The overall sentiment is fairly positive with an average rating of 3.5/5. This suggests a good level of customer satisfaction, though there's room for improvement. Here are some insights from the reviews:
- Positive Points: Members often commend the friendly staff and personalized service. It's highlighted that they focus on building long-term relationships with their members rather than just pushing products.
- Areas for Improvement: Some reviews mention the need for longer operating hours or more comprehensive online services to cater to the digital-savvy customer base.

Recommendations for Potential Members

- Explore Services: Before joining, review their full range of services, including savings options, loan offerings, and any additional benefits such as financial education workshops.
- Check Online Reviews: While the current average rating is positive, reading individual reviews can provide deeper insights into specific experiences members have had.
- Visit the Branch: If possible, visiting the physical location can give you a feel for the atmosphere and quality of service before committing.
- Consider Membership Benefits: Given it's a credit union, consider the potential benefits such as membership eligibility requirements, which often allow you to join based on residency or employment rather than requiring a large initial deposit.

👍 Reviews of Moore West Federal Credit Union

Gary G.

2/5

Have been a member since 1985. Top notch service!

I've come back to update my review. The quality of service here has declined significantly over the past couple of years. I live a few hours away from San Leandro, so I do my banking via direct deposit, USPS, and telephone.

My main complaint is with the telephone service. The person/people answering the phone have often been impatient, bordering on rude. They seem to just answer my questions without really knowing if they've given me accurate information. I usually have to call them back a second time and request that they please check with someone else because they resist transferring to someone who can actually help me.

For example, my debit card was recently compromised on a Sunday. The company that monitors debit and credit card transactions for MWFCU notified me, cancelled my debit card and told me to call Moore West first thing Monday morning to start the process of getting a replacement debit card. When I called MWFCU, I asked for their fraud department and explained what occurred over the weekend. The person who answered the phone told me to call the monitoring company back, that they were the ones to do this. I explained that they already cancelled the card and I just need to get a new one issued, but she insisted I call them back. Fortunately, the monitoring company was kind enough to get me on a three way call with MWFCU until they understood that they were indeed the one to help me.

The same type of issues have occurred with transfers to my account from someone else's account...the person transferring the money always has to call MWFCU because the info I was provided was insufficient.

I had to go back to getting paper copies of my bank statements because I'm unable to print them, and getting a copy emailed that shows identifying information such as name, address, etc. always takes at least two phone calls because once again, the person answering the phone wont transfer me to the person who actually sends the emails, and I get just a print out that could be from any bank and for anyone.

Most disturbing is now when I call, they ask for my account number and sometimes my name, but never for any other info to confirm it's me, such as my address.

I'll be moving on to a different local credit union next week. It's been disappointing to see decades of top notch service decline to this level.

dominic S.

5/5

Moore West is truly a fantastic credit union! Go check them out and see what they can do for you!

Margaret T.

2/5

Couldn't find this credit union. There are no signs and no exterior ATM. Not sure if it's still in this location.

Jo A. M.

5/5

Highly recommend them they're great!!!!