NASA Federal Credit Union - Oak Hall, Virginia

NASA Federal Credit Union: A Comprehensive Overview

NASA Federal Credit Union (referred to as NASA FCU) stands as a dedicated financial institution serving a diverse community. Located at 7027 Charles M Lankford Jr Memorial Hwy, Oak Hall, VA 23416, United States, NASA FCU offers a range of financial services underpinned by a commitment to member satisfaction. Contacting them is straightforward via Phone: 8886272328, and prospective members can explore their offerings in greater detail on their website: Website: nasafcu.com. The credit union specializes in providing services tailored for federal employees, retirees, and their families, alongside a broader customer base.

Core Services and Specialties

At its core, NASA FCU functions as a Federal credit union, meaning it’s owned and operated by its members. This structure distinguishes it from traditional banks, prioritizing the financial well-being of its members rather than solely maximizing profits. They offer a suite of services including convenient Cashpoint access, reflecting a focus on streamlining financial transactions. Furthermore, they are a recognized Credit union, providing a secure and reliable platform for managing finances. NASA FCU’s offerings frequently include competitive rates on savings accounts, certificates of deposit (CDs), and loans. Members often appreciate the long-term CD rates which have been a key factor in attracting new customers, as evidenced by initial inquiries.

Location and Accessibility

The physical location in Oak Hall, Virginia, represents a strategic choice, serving a region with a significant population of federal employees and retirees. The facility is designed with accessibility in mind, featuring a Wheelchair-accessible car park and a Wheelchair-accessible entrance, ensuring that individuals with mobility challenges can easily access the services provided. This commitment to inclusivity demonstrates a dedication to serving all members of the community. The drive to the location, approximately an hour from many areas, is a factor considered by members, highlighting the value of the services offered.

Member Feedback and Reputation

NASA FCU has garnered positive feedback from its members, as reflected in 11 reviews on Google My Business. The average opinion stands at 3.2/5, indicating a mixed but generally favorable perception. While there's room for improvement, the positive comments consistently highlight the helpfulness and friendliness of the employees. These interactions contribute significantly to the overall member experience. The fact that many members travel an hour to visit the branch underscores the perceived value and convenience of the services provided.

Key Features and Benefits

Beyond the core services, NASA FCU provides several benefits that contribute to its appeal. These include:

• Competitive Interest Rates: As noted, the credit union is known for offering attractive rates on CDs, a significant draw for savers.
• Convenient Account Access: Members can manage their accounts online and through a mobile app, providing flexibility and ease of use.
• Personalized Service: The credit union's smaller size allows for more personalized attention compared to larger institutions.
• Member-Owned Structure: The fact that members own the credit union fosters a sense of community and shared responsibility.

Further Information

To gain a more in-depth understanding of NASA FCU’s offerings and policies, we recommend visiting their website at nasafcu.com. Here, you can find detailed information on account types, loan products, fees, and contact information. The website also provides valuable resources for members, including online banking access and educational materials. It’s worth noting that the credit union's focus is heavily oriented towards serving federal employees, so information regarding benefits specific to this group may be particularly relevant. The team’s responsiveness and dedication are frequently cited by members, suggesting a strong commitment to member service.

👍 Reviews of NASA Federal Credit Union

Brandon B.

5/5

The employees here are nice. I really enjoy this bank! I don’t get to go in person to often b/c it’s an hour away from me. NASA Fed has some good long term CD rates and that’s what initially drew me to them.

Island B.

1/5

This place has really gone down hill. They use to beat any bank on interest rates. Now they're quoting 3-4% higher than most! They like hanging up on you and take weeks for a loan decision. By then the seller has already sold it. They should remove the Nasa from their name, they're doing a disservice.

Rebecca R.

1/5

Started a refi with them (our bank) and after being pushed aside for months we were finally scheduled to close. After seeing the final CD (ridiculous origination fee, etc) we decided not to proceed because the terms were not what we had originally discussed. Weeks later, we have discovered they "closed" our loan based on an assumption. Day of closing, we had immediately notified the loan officer by phone and email, title company, and notary that we would not be closing and cancelled all scheduled signings. According to our bank, since the title company didn't inform NASA that we did not close our "2nd mortgage" has been reported to the credit bureau and an automatic payment has been scheduled for the 1st. We will be closing all accounts after this experience.

Camesha W.

1/5

I had a checking and savings and I had my account merge just in case I didn't have funds in my checking. NFCU let me rack up 655.00 in fees and didn't contact or email to tell me move some money in my checking. I had over 7,000 in my savings and they didn't try give my money back in fees at all. But they suppose to be helping you manage your money. I wouldn't send no one to them.

DeV Y.

5/5

Very nice and helpful staff. Renee went above and beyond to make sure all of our questions were answered. Thank you!

Gary G.

5/5

Great service, great rates

Jason B.

5/5

Best bank around.

Curve57

1/5