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NBT Bank - Johnstown, New York

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 142 N Comrie Ave, Johnstown, NY 12095, United States.
Phone: 5187621998.
Website: nbtbank.com
Specialties: Bank, ATM, Business banking service, Car finance and loan company, Financial consultant, Financial institution, Financial planner, Mortgage lender, Savings bank, Trust bank.
Other points of interest: Drive-through, Language assistance, Wheelchair-accessible car park, Wheelchair-accessible entrance, On-site parking.
Opinions: This company has 14 reviews on Google My Business.
Average opinion: 3.8/5.

📌 Location of NBT Bank

NBT Bank 142 N Comrie Ave, Johnstown, NY 12095, United States
☎️5187621998

⏰ Open Hours of NBT Bank

  • Monday: 9 am–5 pm
  • Tuesday: 9 am–5 pm
  • Wednesday: 9 am–5 pm
  • Thursday: 9 am–5 pm
  • Friday: 9 am–5 pm
  • Saturday: 9 am–12 pm
  • Sunday: Closed

NBT Bank: A Comprehensive Overview of the Johnstown, NY Branch

Nestled in the heart of Johnstown, NY, NBT Bank's branch at 142 N Comrie Ave stands as a beacon of financial services and community involvement. This comprehensive guide delves into the main services, location, unique features, practical information, and customer testimonials, providing an in-depth look at this esteemed financial institution.

Main Services

  • Banking Services: NBT Bank offers a full spectrum of banking services, including checking and savings accounts, tailored to suit individual and business needs.
  • Business Banking: The bank provides a range of services for businesses, from small enterprises to large corporations, including loans, lines of credit, and treasury management solutions.
  • Lending Services: NBT Bank specializes in mortgage lending, auto loans, and personal loans, helping clients achieve their financial goals.
  • Financial Planning: With a team of experienced financial consultants, the bank offers wealth management, retirement planning, and investment services.
  • ATM Services: For added convenience, the branch features an ATM for quick cash withdrawals and deposits.

Location and Access

Situated at 142 N Comrie Ave, Johnstown, NY 12095, NBT Bank is conveniently located in the downtown area, surrounded by popular local businesses and attractions. The branch is easily accessible via Route 30, with nearby intersections including North Comrie Avenue and North Perry Street. For those using public transportation, the bank is close to the Johnstown-Cambridge Bus Stop, served by the Adirondack Trails Bus Service.

For clients who prefer to drive, on-site parking is available, with spaces designated for disabled individuals. The branch is wheelchair-accessible, with a ramp at the entrance and an automatic door for easy access.

Featured Characteristics

  • Drive-Thru Services: NBT Bank offers drive-thru services for customers who prefer to conduct their banking transactions from their vehicle.
  • Language Assistance: To accommodate a diverse customer base, the bank provides language assistance in multiple languages, ensuring that everyone feels welcome and understood.
  • Community Involvement: NBT Bank is deeply committed to giving back to the community. The Johnstown branch actively participates in local events and initiatives, reflecting the bank's dedication to supporting the neighborhoods it serves.

Practical Information

  • Business Hours: The branch is open Monday through Friday, from 9:00 AM to 5:00 PM. The drive-thru is open until 5:30 PM on weekdays.
  • Contact Information: To get in touch with NBT Bank, customers can call 518-762-1998 or visit the official website for more information.
  • Online and Mobile Banking: NBT Bank offers online and mobile banking services, allowing clients to manage their accounts, pay bills, and transfer funds conveniently from their desktop or mobile device.

Customer Testimonials

With an average rating of 3.8/5 from 14 reviews on Google My Business, NBT Bank's Johnstown branch receives praise for its friendly and knowledgeable staff, competitive rates, and convenient location. Customers appreciate the personal touch and the bank's commitment to providing exceptional customer service. Some positive aspects mentioned in reviews include:

  • Prompt and professional service at the drive-thru window
  • Expert guidance from financial consultants
  • Clean and well-maintained facilities
  • The bank's involvement in local community events

These testimonials highlight NBT Bank's dedication to exceeding client expectations and fostering strong relationships within the Johnstown community.

In conclusion, NBT Bank's Johnstown branch stands out as a comprehensive financial services provider, offering a wide range of banking, lending, and financial planning services. With a convenient location, accessible facilities, and a commitment to community involvement, NBT Bank has earned its reputation as a trusted financial partner in the Johnstown area. Whether you're looking to open a new account, apply for a loan, or seek expert financial advice, NBT Bank's knowledgeable staff and extensive services make it an excellent choice for all your financial needs.

👍 Reviews of NBT Bank

NBT Bank - Johnstown, New York
Michael
1/5

I went to make a deposit in order to pay some bills, but the bank was closed on a Saturday before Columbus day, which was Monday. Now I have a bill that's going to be late. Also, while other people are giving me credit cards worth thousands of dollars, NBT Bank refuses to extend my credit card past a $500 limit, although the card is at least two years old and I have a 735 credit score. I don't think I want to do business with these people anymore.

NBT Bank - Johnstown, New York
Faith M.
2/5

I was sick and unable to put deposit into my bank. I knew I had a couple of upcoming auto payments coming up. Was going to do it on Monday morning but was sick in bed. Went on Wednesday even though I was still not feeling well but better than I had been. I called st johnsville bank that told me I had to go to the bank I opened with to have the overdraft fee removed. The lady at the NBT in Johnstown ny said it was up to the manager. I have been with NBT for around 40 years. Anyway, first I was told manager was in the bathroom and would call me back. But when I was called, I was told that the the manager was on the phone and so supposedly had me speak with someone else. Well, why so determined that I HAD to speak with manager and then hand me over to someone else? Weird. I thought the manager was going to call me after getting out of the bathroom. The lady I spoke with acted like she didn't believe I was sick. She said that in the event you forget again......blah blah blah. Didn't really care about what else after that because she was calling me a liar at that point. Sadly, I was telling the truth. Been sick a lot lately and had told her that prior to her calling me a liar. She did remove the overdraft and is why I gave two stars instead of one (which is mandatory as you can't do zero). If I had messed up because I forgot, I would have said, "I have had an elderly week and totally forgot" and then I would have asked for mercy as my income is...... well, crap right now. But I did sell stuff over the weekend dirt cheap so that on Monday I could get the money in the bank. I had the money to cover the two charges coming up. Wish you wouldn't just ass-u-me because as it goes, you make an ass of u and me.

Just realizing that the lady that answered when I first called and I had asked for Tammy Warner who is listed as leader and Manager of NBT Bank in Johnstown, NY online, and the woman on the phone, said no and gave me some guy's name as manager, but that it is actually listed under NBT web page as Tammy Warner. Shame on the woman that lied to me.

NBT Bank - Johnstown, New York
Echo E.
4/5

For the most part they are good for your personal banking. Always have helped me in the past with issues. A couple tellers are a little moody but will see that anywhere.

The mobile app is kind of bad, you have to learn some tricks to get it working to do certain actions. They recently updated the app and user interface (Oct 2024) which I was excited about, but while it does look more modern, it’s generally the same app with the same issues.

NBT Bank - Johnstown, New York
Marissa L.
1/5

The employees deserve better than to be so short staffed and running around crazy. They’re dealing with too much.

NBT Bank - Johnstown, New York
Jo S.
5/5

First bad experience I had.
I Had stopped to get cash in two certain amounts. Wanted two separate amounts. Because, 1- I Had to pay a bill in a specific amount . The Teller in Guilderland wasn't very friendly. We had a miscommunication and he did apologize. Then there was a period of silence while I waited for my other withdrawal amount. He then said oh I didn't understand you. I finally completed the transaction. Was going to the back entrance looking for a rest room. He exclaimed you can't go out that way across the whole branch. Said I was looking for the restroom, and said there wasn't one for the public to use.
I never have a problem going to other branches. They are especially courteous and very friendly service in Johnstown or Gloversville, NY.
Still love this bank!

NBT Bank - Johnstown, New York
Madison M.
4/5

I love this bank. Been with them for 7 years. My only complaint is they need at least 2-3 days with the closing time being 6pm instead of 5.

NBT Bank - Johnstown, New York
Walter W.
2/5

ATM is out of date.

NBT Bank - Johnstown, New York
Igor L.
5/5

Great customer service

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