NWA Realty and Property Management - Fayetteville, Arkansas

Katrina S.

NWA Realty and Property Management consists of a caring group of professionals. Chloe Hutson demonstrated great care and concern in assisting my daughter and me in securing our new home. She made the process seamless, and her kind heart provided much-needed support during a challenging time. She was professional, informative, and remarkably thorough. I will always be grateful to her. We are scheduled to pick up our keys tomorrow, and my daughter and I are eagerly anticipating this moment.

Tracy C.

I am giving a 5-star review based on 20 years of working with this group. A special call out to Juanita, James and Francis for their dedicated hard work managing property leasing and maintenance. Property management is a challenging industry with a lot of day to day demands. I am grateful for their amazing help and deep knowledge in NWA real estate.

Kylla S.

This company is absolutely horrible! DO NOT RENT with them. We moved in two weeks ago to a place that is a literal hell hole. In the two weeks we’ve been there we’ve encountered so many problems and no one is coming out to fix them. Not to mention the pests. I have put in 12 maintenance requests and they keep blaming on them not coming out because of my dogs although they haven’t reached out to discuss a time to come for me to be able to put them up. They won’t give me the maintenances phone number so I can reach them directly and are not working to get us in a better living situation. They only say we can turn in keys and still pay until someone else rents or we can advertise to get someone else to rent it. The fact they will still rent it knowing all the issues it has is absurd. Just save yourself some trouble and don’t rent!!!

Candise R.

I have rented from them for over 2 yrs. I still have open maintenance requests from when I moved in 2 yrs ago 1) broken front window from previous tenant 2) broken garage door. again from previous tenant (pushed in, barely locks, missing handle) - you can see the electrical tape on google it's been that way so long. I had a snake in my duplex this last summer, it came in through the garage since the door doesn't fit snug anymore. This is also fun in the winter as the door isn't insulated so having air/leaves blow in is a challenge to keeping the house warm.

They left tree limbs piled up outside before I moved in and I was told I had to place them on the curb and use my limited pickup allotment to have the city pick up. Two years later this was only taken care of when the insurance company required trees to be trimmed, and the trimmers took the pre-existing limbs with them.

It is stated in the lease that tenants are given 24hrs notice of a maintenance person coming, this never happens. I have had lights left on, appliances unplugged, pet stressed out(he's high anxiety and is leery of strangers). I received notice that someone was coming on a specific day to do pest control and change filters, they never showed. Do you know how creepy it is to come home and find things moved, unplugged, cabinets open?

My neighbor and I had to walk through raw sewage for three weeks before they unclogged the outside drain. I WFH on Fridays and came home to the plumber at my house. He had stated that this was his fourth trip there. He had been in my home multiple times, used my water, etc. without my knowledge. He was upset that the plumbing, raw sewage incident had been escalated to the city. I verified my information with him so that I would know when he came back, he didn’t let me know, he just showed back up a few days later.
They replaced a pipe under the driveway, didn't pack the dirt, didn't pour concrete. It washed out and our drive way was useless for weeks. They finally filled it, but with more gravel so it will wash out again.
When you call the office to ask when a maintenance person is expected you get “it was sent to the technician”. It’s not the office ladies fault, they only know what they are told. But it is concerning that the maintenance department doesn’t know where their personnel are at any given moment or when they are scheduled to be in someone’s home.
As a parent, I find it disturbing that they won’t let you know when they are coming. When I was raising my daughter we reached the age where she was too old for after school but I didn’t want her answering the door. So what happens when one of the maintenance personnel decides to just walk in on your under age child. Hasn’t happened but it very likely could.
Oh- and if you know/see a rental that is coming open, don’t bother calling about it. They will lie and tell you it’s already been rented. This happened to me and a couple of other people I know that were looking to move. They won’t tell you “it’s not available yet”, they will straight up lie to you.

UPDATE - instead of addressing any of the issues they have decided to evict me.

Stephanie F.

We’ve rented here since we moved to NWA and they have been great to work with, particularly the maintenance staff. They are quick to address any needs and very easy to work with.

Robbie J.

This is the best rental experience I have ever had. The women who rented to us were amazing. The maintenance people are fast and efficient.

Elana D.

Great company to work with. Made my out of state move easy. NWA Realty is great and would recommend to everyone.

Annon A.

We started renting with them back in March of 2023- ever since then we have had no issues with this company. They have always been polite and if i put in a service request I do not feel like I am a burden. I asked what kind of light bulb of the higher ceiling lights had so I could buy one but they came out and replaced it themselves along with another service I requested. I also had a problem with a leak that they fixed but when I got a high high water bill they credited the difference to my account. Fair prices for a 3 bedroom in the heart of Fayetteville with excellent management and maintenance. Couldn't have asked for better.