PMI Phoenix Golden West - Phoenix, Arizona

John B.

PMI Phoenix Golden West did a fantastic job managing my property. My property was in good hands with Jim Murphy and his team. They found good renters, handled all administrative activities and made sure the property was well maintained. I highly recommend PMI Phoenix Golden West for anyone seeking a reliable property management company.

Mark B.

James and his team is trustworthy and reliable. They can be counted on to handle any issue put before them. PMI has never let me down. PMI is the complete package when it comes to a property management company. Love their software package too.

Peggy T.

PMI West management team is always quick to respond!! Jim and the team are super professional , yet treat me like family. I’m proud to say I’ve been a tenant with PMI west for almost 5 years and I’ve never had any negative issues with them!!

James B.

PMI Golden West has been managing my rental properties for 2 years. Wow! They take care of everything! They keep me informed without dragging me into the minutiae of issues that arise. And most importantly, they make sure that I have consistent rental income, even when there are tenant changes. Great work PMI, from a very happy customer.

Kieshawn L.

Regrettably, our experience with Jim and PMI Phoenix Golden West did not align with our expectations for a property management service, prompting us to caution others against engaging with them.

One of the primary areas where their service fell short was in handling TPT tax filings, which were consistently late and improperly executed, leading to significant penalties that we, as property owners, had to bear. Additionally, their fee structure lacked transparency, with discrepancies arising regarding the breakdown of charges. While we were initially informed of a 17% fee with an additional 7% to be passed on to guests, it became evident that this additional charge was deducted from our gross proceeds, not paid by guests as implied. Despite attempts to seek clarification, we encountered difficulty in understanding the financial flow, contrasting sharply with our subsequent experience with another property management service.

Communication and task completion were major issues throughout our engagement. It took considerable effort, spanning numerous attempts via calls, voicemails, and text messages, to have even the simplest tasks addressed. In some instances, such as with tax filings, we were left to resolve matters ourselves, resulting in further financial repercussions. Moreover, our security deposit was not returned promptly upon contract termination due to accounting oversights on their part, which was only discovered during our own bookkeeping reconciliation.

Furthermore, the management's lack of proactiveness was evident during a platform transition that disrupted property visibility without prior notice to us as owners. This lack of transparency and communication is concerning for any property owner entrusting their investment to a management service.

The quality of service extended to marketing efforts, where the choice of photography services fell short of expectations. Despite expressing a desire for real estate photography, we were provided with subpar images by an inexperienced photographer. This incident underscores a broader issue of insufficient attention to detail and client preferences.

Although Jim initially presented himself as affable and accommodating during the onboarding process, the subsequent shortcomings in follow-through, commitment, and clarity have left us deeply dissatisfied. Despite acknowledging the issues and offering apologies, the persistence of these problems underscored a systemic failure in service delivery.

In summary, our experience with PMI Phoenix Golden West, under Jim's management, was marked by disappointments and frustrations. While initial interactions may seem promising, the lack of transparency, poor communication, and failure to meet basic obligations make us hesitant to recommend their services to others. Prospective clients would be wise to exercise caution and consider alternative options before engaging with this organization.

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Casa A.

Misleading and unresponsive: Turning our former home into a short term rental and was referred to PMI. Spent several months communicating with them but in the end the preliminary information they gave turned out to be very misleading regarding their fee structure and services provided. They claimed a lower than average management fee of 17% but once reading the fine print it's actual an additional 7% "guest fee" but comes out of the same pot of rental income so it's really 24%. Also, spent lots of time completing their paperwork, providing property photos, etc.
Then as these questions clarifying fee structure were being asked, right as we were furnished, cleaned, and ready to list the property, they completely stopped responding despite multiple follow-ups. Then almost a month later I hear from them "so sorry for the late reply, we were too busy......" Misleading and a total waste of my time, ultimately delayed getting our property to market by several weeks.

Jordan M.

This property management company, aka James, rented us a house in Phoenix for the weekend of the Superbowl via Airbnb. When we arrived for our stay we were greated by the owner of the house.. living at that location. After contacting James he informed us that they haven't managed the property for 8 months and someone at his office must have "accidentally" left the listing up. However, someone was happy to take our money and confirm the reservation shortly before our travels. Very unprofessional for a property management company to let something like this happen.

2cr R. L.

good company. good staff. good service.