Premier Valley Bank, a division of UMB Bank, n.a. - San Luis Obispo, California

Robert M.

Wonderful staff and amazing bank. I do business all over the United States and anytime I need assistance, I can pick up the phone and I know that I get to a real person that can help me. Amy in San Luis Obispo and Rosario in Paso Robles are both amazing. They are one of the main reasons why I continue to work with the bank! keep up the good work!

Michael P.

All the tellers and any managers here have only ever been fantastic and helpful. Can call the phone number and a real person answers the phone. Happy to do my business banking here.

Cathleen F.

Copy of a letter I sent to the bank - I never got a response.

I stopped in the village of Morro Bay on my way back to San Francisco from a business trip in Santa Barbara. I thought I would visit your little town, having not done so in several years, but wanted to have some extra cash with me for any small purchases I might make. Your bank was the first I happened upon so I stopped to use your ATM.

Transaction was normal... insert card, select amount, agree to pay the $3.00 fee - higher than average, but expected. The ATM gave me my $40.00, printed a receipt then shut down without returning my card.

Needless to say, I was a little upset considering I was hundreds of miles from home and a machine had just eaten the only card I carry. I went into the bank and stated that the ATM had shut down without returning my card. The young woman at one of the desks seemed uninterested, in fact amused at my concern. She told me to wait - for what, I don't know as there were no customers in the bank. When she had completed whatever task she was attending, she retrieved my card and instead of apologizing for causing me any distress, inconvenience or harm she told me that it was company policy to confiscate debit cards not issued by Founders that are used in the ATM and destroy them. WHAT? She went on to inform me that the ATM machine is only for bank customers and couldn't understand why it had given me my 40 bucks and charged me 3 dollars. But it was company policy to shred my card. She refused to give me back my credit card and continued to threaten me with shredding it. Needless to say, I was now very angry.

WHY, why was I being treated like a criminal for using a banks ATM, paying its service fee - there was no sign on the machine telling me not to use it? After I raised holy hell, she called someone and got permission to bypass policy as long as I could prove who I was. I provided ID, got my card, signed some form and left... again, with no apology for what was now not just an inconvenience, but for being treated like I had done something wrong - like I was insignificant, I was nothing. She smirked as she returned my card, apparently enjoying my distress. She seemed to find the incident amusing from the beginning, so much so that at one point I even asked her what she found so funny about the situation and my concerns.

I could not believe any of this was happening and all because I was simply using the ATM machine at Founders Bank. You're a publicly traded institution and this is how you treat people, these are your policies?

May I suggest you post a very large sign over your ATM machine that unless you are a customer of that bank you should not use your credit card or debit card for it will be confiscated, shredded and you will be treated like crap by employees of the bank.

Travis S.

I'm not a Founders customer; I parked in the Founders parking lot on South Higuera Street to go to Autozone, not knowing that the parking lot was reserved for Founders Community Bank. An employee of the bank approached me very aggressively and rudely, yelling "Don't you see the sign! This car has to be moved. I'm tired of people parking in my lot." I just hadn't seen the sign - for anyone else, I would have been happy to move my car. But his rude and frankly offensive approach made my blood boil. Like I said, I'm not a Founders customer. But I never will be, thanks to this balding man in his 50's or 60's. And he drives a red sedan.

ELIZABETH F.

Nadia by far is thee worst teller there. She is very rude and has attitude and has a fake demeanor. Stay away from her.

Brooklyn P.

Everyone is so sweet, wonderful, and super helpful! Wonderful bank.

Mark &. V. B.

Do all of our business banking with them and have been happy for over 15 years.