Prescott Companies - San Diego, California

Dana D.

The Prescott company has consistently been very helpful and responsible. I am always impressed by the level of professionalism and dedication shown in addressing our needs.

Clarisa, in particular, has been outstanding. She always replies to my emails promptly and ensures that all of my questions are addressed. Whenever I have a concern or require assistance, I can rely on her to provide timely and thoughtful support. The level of professionalism and support they provide is truly appreciated.

QQQ U.

I am writing to express my dissatisfaction with the management provided by Prescott Companies regarding the handling of recent projects in our community.

Project Delays: The restoration project has been significantly delayed, with no clear or reliable timeline for completion. This inefficiency has caused widespread frustration and inconvenience for homeowners.

Lack of Communication: Homeowners are left in the dark due to a severe lack of updates or transparency about the progress, challenges, or delays. Effective communication is essential, and Prescott Companies has failed in this regard.

Cost-Cutting at the Expense of Quality: Time and again, decisions seem to prioritize the cheapest options, often leading to subpar outcomes, and cause delays to the project.

Staff Incompetence: Interactions with the staff have highlighted a lack of expertise and professionalism. This raises concerns about Prescott Companies' ability to effectively manage and address the community's needs.

Personal Inconvenience: These issues have directly affected my parents, who have experienced significant inconvenience as a result of these missteps. Their quality of life has been negatively impacted due to the poor management of projects and services.

I strongly urge Prescott Companies to take immediate and meaningful action to improve communication, prioritize quality over cost-cutting, and ensure staff accountability. Homeowners deserve a management team that is proactive, competent, and committed to serving the best interests of the community.

Marnie R. H.

If you are looking for an property management company to run your neighborhood...choose a different one. They do not acknowledge phone calls or emails. I made one HOA overpayment last February and after a dozen or more calls and emails I still have yet to receive a refund. It has now been over a year. Also not responsive to maintenance issues or any issues for that matter. Very disappointed.

Cathy B.

I was experiencing an issue with a large 40 year old tree and it's root system that sending it's roots and new growth shoots into my yard and lifting my block planter walls and cracking and breaking the walls as well as starting a new tree at the base of the fence line. I contacted Lori Smith @ Prescott Management . Lori was quick to help and contacted Elias the arborist who works for Park West our landscaping service.
Elias was quick to respond, and his recommendation was the removal of the tree.
After the board approval it is now in the process of being completed. I wanted to say, THANK YOU!!! to all involved with this process including Bonnie Watkins @ Prescott, and the board for making this happen.

Patty S. D.

Clarisa Bratcher is the best!!!! I called on a Saturday, left a message with my problem, and she called the proper folks to get my issue fixed right away, then returned my call. She is def a value-add employee!!!

Yida Z.

I am extremely frustrated with this company. Their service is appalling, and they have consistently failed to address or resolve any of my issues. Back in March of last year, I was informed that my home’s deadbolt had been upgraded without approval, and I was told that I needed to fill out a form and have my neighbor sign it. I promptly obtained and submitted all the required documents via email the very next day.

Since then, I’ve been haunted by the same problem. Every few months, I receive identical notifications claiming that my deadbolt was upgraded without approval. I don’t understand why this keeps happening when I’ve already submitted everything from the start. Over the past year, I’ve sent at least ten emails to the community asking why, despite providing all the necessary information, I continue to receive these requests. However, none of my emails have been answered. I’ve also left multiple voicemail messages, but my calls have never been returned.

It’s clear that this company only cares about collecting payments and has no interest in providing customer support or resolving issues. This level of service is completely unacceptable.

Joel B.

ZERO STARS. I had the unfortunate opportunity to work with this company through the sale of my clients property which this company manages their HOA. When dealing with this unprofessional company be prepared to have little to no response from them. When reaching out to their "Customer Sevice" they just send you in circles when reconnecting you with their property managers who doesn't respond to any of your inquires in the first place. ADVICE: Do better as a company, especially when people are paying you to manage their properties.

John C.

Do it hire them. They are grossly negligent with their fiduciary responsibilities. I had a leak in my garage that took over a week for them to respond to. When they finally got a company to come out and inspect, two weeks passed and the company reached out to me saying that Prescott is ghosting them. They never respond to their mobile app. In the last HOA meeting when their lack of responsiveness was addressed their supervisor said “sorry you feel that way” and then peaced out of the meeting. Avoid them and anyone that has Prescott on their resume as job experience.