Presidential Bank - Reston, Virginia

Presidential Bank

Located at 11211 Reston Station Blvd, Reston, VA 20190, Presidential Bank is a financial institution that offers a range of banking services to its customers. With a phone number of 034350505 and a website at presidential.com, the bank is easily accessible and user-friendly.

Specializing in banking and ATM services, Presidential Bank caters to the diverse financial needs of its clients. Other points of interest at this location include a wheelchair accessible entrance and parking lot, ensuring that the bank is accessible to all customers.

With a total of 7 reviews on Google My Business, Presidential Bank has an average rating of 3.6/5 stars. This moderate rating suggests that the bank provides satisfactory services, but there is room for improvement in certain areas.

Key Features and Services

One of the main features of Presidential Bank is its wheelchair accessibility, which caters to customers with disabilities. The bank also offers a range of banking services, including ATM access, making it convenient for customers to manage their finances.

However, some customers have expressed dissatisfaction with the level of service they received. One review mentioned that the staff member assisting them was unfamiliar with their job duties and had to call others for guidance. This highlights an area where the bank could improve its customer service training.

Opinions and Reviews

Overall, the reviews for Presidential Bank are mixed. Some customers have praised the bank for its accessibility and convenient location, while others have expressed concerns about the quality of customer service. One reviewer mentioned that they were asked to sign two separate documents, with the staff member admitting that the first document was incorrect.

To improve its rating, Presidential Bank could focus on enhancing its customer service training and ensuring that staff members are well-equipped to handle various situations. By addressing these concerns, the bank can work towards providing a more consistent and satisfactory experience for its customers.

👍 Reviews of Presidential Bank

Zoulaikha Y.

3/5

The guy who helped did not know his job. He called others and asked whT to do. Then he made sign a paper then called me to come back and sign another paper because he had given me the wrong paper the first time.

zhang Y.

1/5

They pay above average interest however I would not recommend banking there. Online banking features are limited comparted to major banks. We all know Fedwire is same day thing but with them it will be 2-3 business days. Your online "wire" is not really a wire, you submit a form, they have it reviewed in the back office and then send it for you. With other major banks the wire recipients get funds within hours if not minutes once wire is sent. Their external transfer is awful and you need to upload a statement of the other bank to verify ownership instead of other online verification methods. Very out of date banking. Avoid.

R R.

5/5

Always helpful, professional, and courteous in handling all of our personal and business transactions. We prefer the personal service that only a small bank can offer. They put all the consolidated big banks to shame!

Alex C.

5/5

Great service! The staff has always been very professional and helpful.

k M.

1/5

They don't answer their phone, they just hang up. Very irritated!

Brian S.

5/5

Great staff, great service!!

Shane P.

5/5