Provident Credit Union (San Jose Community Branch) - San Jose, California

Alicia S.

It was SO difficult to reach anyone about an appointment I needed to reschedule. I left message after message, but no one ever called me back.

But the 800-number operator put me through to the branch manager's direct line, and I was able to talk to him and get an appointment change.

After that, I went to my appointment and was seen almost right away. It was a notary appointment, and the branch manager handled it himself. Quickly and efficiently. Then I had a quick deposit, and I was off.

Visits at Provident are usually quick with no hassle. The only issue I had this time was in trying to reach someone over the phone.

mark J.

The service here is amazing. I have done three auto loans here in the last year and a half with great rates lower than the dealers could give on there non promotional vehicles. All management and tellers are always in an upbeat mood and ready to help with me any questions or concerns may I may have.

Tommi W.

Offers some of the highest rates for CD, Savings account and Money Market. I left my other Credit Union after being with them for 30 yrs because their customer service kept slipping and slipping as well as their ownership seemed to change - started out as Telephone Company credit union and would change names to who they are now. It was a blessing in disguise because after looking into my options and who gave the best rates and was competitive, I chose Provident and couldn't be happier.

Alvaro B.

Great staff, courteous & helpful. Ernesto a genuine "bank teller" provides great customer service, and friendly image. Khan's Nguyen is an awesome personal account officer, who goes above & beyond her call of duty. She's help me with loan application and good advisor etc...

Riley B.

Ashley at this branch was very rude and did not understand my simple question about overdraft protection. I spent 45 mins on the phone going between the call center and calling branches and my problem is still not resolved. When I asked to speak to someone else in the branch I was scoffed at and told the manager was on lunch. Terrible customer service.

Jose G.

My auto loan refinance was approved the same day, but for some reason, they keep asking for so many papers, one after another one.
I stopped sending proves of my income and some other things that they asked for. It looked like they were keep asking for more and more.
They should asked for wherever they need at first, and not waisted people’s time.
Don’t waisted your time, like I did.

Nirobiscloset

I'm trying to contact this bank branch. They allowed one of their customers to cash my check without ID or signature. A stolen check.

tanisha U.

never answer their phones when they first open