RedSail Property Management - Newport News, Virginia

Kelly A. B. H.

As a local Realtor working with out of town clients looking to rent a home, I want to say the past 2-3 weeks have been very challenging to secure a rental home. Due to lots of scammers in the rental online advertising and low inventory. It was so refreshing to call RedSail Property Management and speak with Angela Pira...every single time I called...she answered. Throughout the application process, Angela continued to be very helpful. After my client secured the rental home, I had the pleasure of working with Kari Nunez who is the property manager. A wonderful duo, I would highly recommend renting with them!!

Tamika

** ** I am editing my review to reply to the phony response from RedSail. I didn’t ask for nor need clarification of your move out process but your response further shows me that you all profit off security deposits because had you taken ‘several hundred pictures’ during the move in inspection you wouldn’t have charged for half the things you all charged for. You didn’t even know the things the homeowner himself had left at the house before we (the tenants) moved in, if you took so many pictures why didn’t you know this? Just another lie from RedSail. I stand by my review that you all profit from security deposits! Regarding the DOJ lawsuit, even after RedSail settled the lawsuit, they still had the state law verbiage in new leases that were signed months later so clearly you all didn’t learn from the DOJ lawsuit as I said in the original review, take notice of the lower rated reviews here & see if you don’t notice a trend of tenants/property owners saying the same thing.
RedSail will do anything they think they can get away with to take your money! Be very cautious of this company!

Original Review:
Anyone thinking of renting from RedSail or using their services should also check out their Yelp reviews, not just google as a lot of the google reviews are done PRIOR to tenants actually moving in because RedSail offers gift cards to new tenants for each review submitted prior to picking up your keys. Any reviews that don’t tell you about their experience after they have moved out should be taken lightly, as they were likely done for a gift card prior to moving in and prior to really having the true & full tenant experience with them.
RedSail does indeed profit off security deposits, despite almost every response on here from RedSail to a review stating that they profit off deposits saying ‘it is illegal to profit off security deposits’. Of course they’re not going to openly admit they’re illegally profiting off security deposits.They will nickel & dime your security deposit and take all, if not most of it so be cautious and if you decide to rent from them, do a VERY detailed inspection & note EVERY little thing you see because if you don’t, you WILL pay for it in the end! You should also take notice of the lower rated reviews here & see if you don’t notice a trend of tenants/property owners saying the same thing.

I wouldn’t recommend RedSail to anyone! I see why they were sued by the department of justice! They will do anything they think they can get away with to take your money! Be very cautious of this company!

Adriel M.

One Star - Worst Experience with Property Management

I initially chose this company because of their high ratings, but after working with them, I deeply regret my decision. They are a business purely focused on making a profit, with no regard for either the tenant or the property owner.

They consistently overcharge, despite claiming to offer the "lowest price." They find every possible way to inflate costs, including charging both tenants and homeowners for "invoicing" fees based on percentages, which only drives prices up. The customer service is absolutely dreadful—no compassion, no understanding, and no effort to resolve issues. They are only interested in taking as much money as possible from everyone involved.

After experiencing this firsthand, I ended up leaving their contract and switching to a different company. I would NEVER recommend this company to anyone. If you're a property owner, do yourself a favor and find someone else who actually cares about your property and your well-being.

Because of RedSail I not only had to go back through their repairs and pay out of pocket to make sure it was done right but a lot of the work they informed me that was complete such as cleaning was never conducted resulting in me paying hundreds of dollars for nothing.

Lakisha M.

STAY AWAY This is by far Thee Worst property management company They take your Money for applications fees and then find every reason they can to deny you. They claim to be non smoking but yet I saw someone step outside their door to smoke. They tried to say we didn't make enough money when I called them on it they said Oh your daughter doesn't have any income She's a fulltime college student. And they were aware because they asked for proof of her enrollment status. My husband and I definitely make more than the 3x rent required but they wanted her to make the same what college student has money? They are scammers and definitely robbed my family of $150 in Application fees.

Nathan G.

I've dealt with a lot of property managers around the country and can say with authority that the level of service provided by Brian McGowan and the RedSail team have been top-notch. If you are looking for professional property management in Virginia, RedSail should be your first and last stop!

Jarian M.

RedSail Property Management has been true professionals from start to finish. I moved from Virginia, due to the military, and wanted to try to rent out my home. I was overwhelmed with all the work that needed to be done so I decided to reach out to RedSail. They provided fluid communication, consistent updates on maintenance issues, and friendly employees. Honesty and a great attitude go a long way! I will definitely recommend their services to other servicemembers in the local area of Newport News!

Andrew L.

We were going to hire redsail for our property management company, but they were very dishonest and not transparent. They use their "standards" to manipulate homeowners into spending thousands of dollars to get a house to a ridiculous level. They leveraged their preferred contractors, likely to receive a monetart kick back, to up-charge unnecessary work on a home that is completely livable. Additionally, they were going to list the home for far less that its market rent while also taking a percentage (which was expected), but they make money on forcing you to spend on completely unnecessary work, not the actual rental percentage. I ended up renting the home for $600 more than they said I could rent it for. Redsail is shady and uses their standards to exploit honest people and "nickel and dime" them on ridiculous work in their own homes. Brian should be ashamed that he calls himself a "Christian" but operates such a dishonest company.

Sammi C.

They won’t take unmarried couples income together. So for a 2200.00 month house my boyfriend and I would have to make over 12,000.00 at least a month. Not sure how that doesn’t violate fair housing discrimination against familial status but 🤷🏻‍♀️