Darryl W.
5/5
My new assessment after being here for 7 months
As I near the end of my stay at Riverwalk Post Acute, I reflect on my seven-month journey here with immense gratitude. My initial review was glowing, and now, with a deeper perspective, I can confidently say that Riverwalk Post Acute continues to exceed expectations.
The administration is exemplary, consistently striving to accommodate the diverse needs of all patients. The nursing administration is dedicated to enhancing the quality of care, a challenging task given the extensive staff and varied patient requirements. The staff are here out of a genuine love for people and a desire to serve. While there are always a few exceptions, they do not reflect the overall dedication and compassion of the team.
I urge those who complain to consider the complex regulations and diverse influences that a facility like this must navigate. The staff's ability to provide professional, equitable care to patients with varying levels of need is commendable. Whether patients require skilled care, engage in activities, or have differing levels of family support, the staff handles these challenges with dignity and a caring heart.
The activities program is particularly noteworthy, ensuring that each resident enjoys quality time throughout the day.
The physical/occupational therapy team is diligent, actively helping patients address their physical needs.
The skilled nursing and wound care I received were outstanding. Certified Nursing Assistants are well managed and their hearts are with the patients they serve.
The kitchen staff goes above and beyond to meet individual dietary needs, offering nutritious and often delicious meals. They make fresh deserts, biscuits, and other baked breads, onsite. Lasagna, Pizza, and Ceasar's Salad have been a few said my favorites.
The Social Work and Case Management teams are available and excellent in helping patients move forward in every positive way.
The maintenance, janitorial, and laundry services, show commitment to maintaining a clean and supportive environment.
There are individuals who deserve to be praised, too many to try to list here. True heroes know who they are and don't desire public acknowledgement.
Thank you, Riverwalk Post Acute, for providing a secure, clean, and wonderful environment for my recovery.
My first impression from 7 months ago
Clean Respectful Flexible Responsive
My name is Darryl Wright and I am very happy to add my voice to these testimonies. My experience as a patient was positive.
The housekeeping crew excellent at this establishment. They take care of the cleanliness from the hallways to the rooms in a very professional manner. There also seems to be a deep cleaning scheduled often.
The kitchen was responsive to my dietary needs and the food was tasty and a blessing.
The physical therapy, no matter how hard I tried to get out of it, was just what I needed. It was never overbearing but also not too easy.
The CNAs and the nursing staff were without a doubt the highlight of my stay. They were kind, patient, diligent, and focused on my recovery while also seeking my comfort and overall well-being.
There are activities scheduled every day and the residents participated and enjoyed these events. From root beer floats in the dining room to coloring book activities there was always something fun to do.
I've been in skilled nursing facilities before and there seemed to be one thing missing here at Riverwalk Post Acute: bickering amongst the staff! Everyone seems happy to be here. And I think I know why. My own interaction with the administrative team showed me the reason why people are happy here. The administration has been flexible and responsive to my needs, I have seen them treat not just me but every patient with respect, patience, flexibility, and overall positive regard. Thank you very much Riverwalk Post Acute!!
