San Francisco Federal Credit Union - San Francisco, California

San Francisco Federal Credit Union - Golden Gate Branch

Address: 770 Golden Gate Ave, San Francisco, CA 94102, United States

Phone: 4157755377.

Website: sanfranciscofcu.com.

Specialties: Federal credit union, ATM, Credit union.

Other points of interest: Language assistance, Wheelchair-accessible car park, Wheelchair-accessible entrance, Cash advance.

Opinions: This company has 468 reviews on Google My Business.

Average opinion: 4.2/5.

San Francisco Federal Credit Union's Golden Gate Branch is a reliable and convenient financial institution located at 770 Golden Gate Ave, San Francisco, CA 94102, United States. With a phone number of 4157755377 and a website at sanfranciscofcu.com, the branch offers a wide range of services including federal credit union, ATM, and credit union services. The branch also provides language assistance, wheelchair-accessible parking, wheelchair-accessible entrance, and cash advance services to cater to the diverse needs of its clientele. With an impressive average rating of 4.2/5 based on 468 reviews on Google My Business, San Francisco Federal Credit Union's Golden Gate Branch is highly regarded among its customers for its excellent service and support. Whether you are looking for a convenient location to manage your finances or need assistance with language services and accessibility features, the Golden Gate Branch of San Francisco Federal Credit Union is an excellent choice.

👍 Reviews of San Francisco Federal Credit Union

Amy L.

1/5

I can honestly say one of the worst banking experiences I’ve ever had. I opened this account only two weeks ago and since then I have had my account frozen twice for “suspicious activity”. When I called customer service to find out what the activity was and how to unlock my account no one was able to remove the lock and I was told to call fraud prevention. When I called fraud prevention they said my account wasn’t on hold because of that and they had no case opened. I basically was shuffled back and forth for 2-3 days because no one knew which department could resolve the issue. I was told multiple times that it would get resolved and that someone would call me back. I was never called back by anyone. In the meantime I wasn’t able to access online banking and couldn’t use my debit card. Basically I had no access to my money for 3 days and no response. After having this account opened less than 3 weeks I have to close it now out of frustration and the fact that this has happened twice in two weeks with me not being able to access my money. This bank doesn’t have anyone that can help adequately assist you after hours, just an “overflow” call center that isn’t able to complete most transactions. You will not receive callbacks in a timely manner and if you’re ever in an emergency and need to access your funds quickly, and this bank just decides to “locks” your account and you will be screwed. Most banks will send you text alerts or phone calls if they suspect suspicious activity but SFFCU will just block everything and then you are stuck making phone call after phone call to try and get someone to resolve the issue. Phone representative are nice and try to help, but honestly it seems like none of the departments (general customer service, fraud prevention, card services) seems to know what anyone else does. It seems like all the departments are completely outsourced and none of their systems are actually integrated. Biggest mistake ever leaving my bank for SFFCU!

victoria

5/5

I've been with SFCU since I moved to SF more than a decade ago and have used most of the branches. I heartily recommend each and every one of them. Service has never been less than excellent! Thank you, San Francisco Federal Credit Union!

Jiavani H.

5/5

I have never had a credit union advocate so hard for me when dealing with a car dealership. Giovanni Hernandez went above and beyond to be sure that all my paperwork for my new car loan was accurate with the dealership before driving off. He was quick with his responses to emails and he stayed on top of everything every step of the way. I’m grateful for him and he was a huge blessing for me in this process, the dealership was even impressed at how hard he worked to be sure that everything was accurate. As a woman, he made things that much easier for me and I can’t thank him enough. God bless him and his family 🩷

Darrell A. J. H.

5/5

Great team at GG Branch. Always took great care of my Dad. He was 92 years old. Competent service matters! Someone you can trust!

Gil R.

2/5

Just wanted to say thanks for having the new system up, for those of us who do our banking Online. It wasn't available online for over a week and a half before you got It switched over. It's shows up very nicely now. Thanks. But wait! Part 2: The San Francisco Credit Union online website had me use the onetime passcode every time I wanted to see my account no matter If I selected to not do that anymore. I get in touch with them 8 times to fix this problem, and now I can't even get into my account online anymore. This new development has gone on for a week and a half so far with no solution in sight. This Is the highlight of online banking? When do I get my online account back. Nobody knows anything. Computer experts. Watch out for The San Francisco Credit Union's ability to solve problems quickly. I still can't get into my account.

I G.

1/5

just called in to get service for my car note. the lady that helped me was snippy with her “customer service”. When read me the disclosure message which I didn’t hear clearly she repeated it in a condescending way. which I couldn’t argue with, because how helpful would she be if I did right. So, with my second request I’ve been having an issue where I couldn’t deposit cash on two occasions. She stated I can go into the branch and see if they could help, maybe the card is not connecting with the transaction, it was just that specific machine that needs service, but other customers haven’t had the issue with depositing. It just didn’t seem helpful and gave more of a “it must just be your card with the problem, and I can’t help”.

James C.

5/5

Very good customer experience in dealing with a car refinance. All communication was via secure email. Martin Mejia was responsive and detailed. An overall very good experience.

Mary K.

1/5

Absolute worst service. They are so snotty and rude and treat their customers like we are beneath them. My husband and I took out our mortgage through SF Federal Credit Union and it’s been a nightmare ever since. Can not wait to refinance. I would honestly pay more to never have to work with them again.