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Schedule Engine - Lancaster, Pennsylvania

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 101 N Queen St, Lancaster, PA 17603, United States.
Phone: 7173688825.
Website: scheduleengine.com
Specialties: Software company.
Other points of interest: Wheelchair-accessible car park.
Opinions: This company has 22 reviews on Google My Business.
Average opinion: 2.4/5.

📌 Location of Schedule Engine

Schedule Engine 101 N Queen St, Lancaster, PA 17603, United States
☎️7173688825

⏰ Open Hours of Schedule Engine

  • Monday: 8:30 am–6:30 pm
  • Tuesday: 8:30 am–6:30 pm
  • Wednesday: 8:30 am–6:30 pm
  • Thursday: 8:30 am–6:30 pm
  • Friday: 8:30 am–6:30 pm
  • Saturday: Closed
  • Sunday: Closed

Introduction

Nestled at 101 N Queen St, Lancaster, PA 17603, Schedule Engine, a leading software company, has established itself as a technological powerhouse in the heart of Pennsylvania. This address, situated in the bustling city of Lancaster, places Schedule Engine at the epicenter of innovation and progress, contributing significantly to the region's thriving tech scene.

Main Services

Schedule Engine is renowned for its expertise in software development and management, serving a diverse range of clients with unique technological needs. Some of its key services include:

  • Custom Software Development: Schedule Engine specializes in creating tailor-made software solutions that cater to the specific needs and goals of its clients.
  • Software Consulting: The company offers expert guidance and strategic planning to help businesses make informed decisions about their technology investments.
  • Mobile App Development: Schedule Engine develops intuitive and user-friendly mobile applications for both iOS and Android platforms, ensuring businesses stay connected with their customers on-the-go.
  • Web Application Development: With a strong focus on responsive design and user experience, Schedule Engine creates robust and engaging web applications that drive business growth.
  • Software Maintenance and Support: The company provides ongoing maintenance and support services to ensure the optimal performance and security of its clients' software applications.

Location and Access

Schedule Engine's location at 101 N Queen St places it in the heart of Lancaster, offering easy access to the city's amenities and transportation options. The building is situated near several major thoroughfares, including Route 30 and the Pennsylvania Turnpike, making it easily accessible by car. Public transportation is also convenient, with the Lancaster City Stop located just a short walk away, offering connections to various bus routes.

For those traveling by train, the Lancaster Station is approximately 1.5 miles from Schedule Engine's office. Several taxi and rideshare services operate in the area, providing additional transportation options. The nearest airport, Lancaster Airport (LNS), is about 7 miles away, and Philadelphia International Airport (PHL) is around 80 miles south of the city.

Parking is available on-site at the 101 N Queen St building, with designated spots for visitors. The property also features a wheelchair-accessible car park, ensuring that all clients and visitors can access the facility with ease.

Featured Characteristics

Schedule Engine's office at 101 N Queen St is designed to foster creativity and collaboration, with modern amenities and a welcoming atmosphere. Some of its notable features include:

  • Open-Concept Floor Plan: The office space encourages interaction and teamwork, with an open layout that promotes efficient communication and idea sharing.
  • Natural Light: Large windows throughout the office allow for an abundance of natural light, creating a bright and inviting work environment.
  • Conference Rooms: Schedule Engine offers several equipped conference rooms, perfect for client meetings and team collaborations.
  • Break Room and Kitchenette: The office features a fully equipped break room and kitchenette, providing a comfortable space for employees and clients to relax and recharge.
  • High-Speed Internet and IT Infrastructure: The office is equipped with state-of-the-art technology, ensuring seamless connectivity and efficient workflows.

Practical Information

To get in touch with Schedule Engine, clients and potential customers can call the company directly at 717-368-8825. The company's official website, scheduleengine.com, provides additional information about its services, team, and portfolio. The website also features an online contact form for those who prefer to get in touch electronically.

Schedule Engine operates during standard business hours, Monday through Friday, from 9:00 AM to 5:00 PM. However, clients are encouraged to contact the company to schedule appointments outside of these hours, as accommodations can often be made to accommodate busy schedules.

Positive Aspects from Reviews

With an average rating of 2.4/5 across 22 reviews on Google My Business, Schedule Engine has received both praise and constructive feedback from its clients. Some of the positive aspects highlighted in the reviews include:

  • Expertise and Knowledge: Several clients have commended Schedule Engine's team for their deep understanding of software development and their ability to deliver tailored solutions that meet their unique needs.
  • Excellent Communication: Many reviewers have praised the company's open and transparent communication throughout the project lifecycle, ensuring clients are always informed and involved in the process.
  • Attention to Detail: Schedule Engine's commitment to quality and precision has been recognized by clients, who appreciate the care and consideration given to even the smallest aspects of their projects.

These positive aspects demonstrate Schedule Engine's dedication to providing exceptional service and delivering high-quality software solutions that truly make a difference for its clients.

👍 Reviews of Schedule Engine

Schedule Engine - Lancaster, Pennsylvania
T B.
1/5

Buyer beware! We took a HUGE leap of faith letting Schedule Engine be the first contact with our customers, the people who set the stage for the relationship we are trying to build with our customers. When we signed up we were promised that we could move to a lower tier if it wasn’t working out for whatever reason. Turns out, it didn’t work out so well. We were getting complaints left and right from customers. We even lost a couple of really good customers. When we tried to move to a lower tier to limit them to answering our phones after business hours only we were told we were stuck in a 3000 minute per month contract. Even after providing proof that we were told by their salesperson we could move down if we needed to. So now we’re stuck paying them thousands of dollars a month for a couple of hours a day. Lost customers, lost money and lost time. Run away!

Schedule Engine - Lancaster, Pennsylvania
Trevor W.
1/5

Schedule engine charges a fortune based on empty promises and because you are required to have a contract with them they insist you keep paying for their terrible service. They generally will not answer the phone before your customer gets tired of waiting and just hangs up. We just missed 6 leads this morning during a cold snap where we have technicians on stand by. The chat box they have on your website to interact with your customers doesn't respond in time either; no customer is going to wait over 5 minutes for a response from a chat box. Schedule engine has ruined our google guaranteed response rating and cost us a fortune in missed opportunities and squandered, expensive, paid google leads. If you own a home service company I highly recommend you stay away from schedule engine.
I have attached photos of our call log this morning. Every single one of these the customer hung up after waiting on hold, you can see how long they waited before hanging up in the pictures.

Schedule Engine - Lancaster, Pennsylvania
Phil S.
1/5

On the sales call they promise the world, in reality they are not accountable and DO NOT care about your business.
Currently they are leaving our customers on hold for as long as 7 and a 1/2 minutes, losing multiple customers as a result, still charging top dollar to kill your reputation for fast reliable service.
Do not hire these guys unless you wanna pay to hurt your business, learn from my mistake.

Schedule Engine - Lancaster, Pennsylvania
Phil L.
1/5

I've had numerous calls scheduled with their sales team. I use Service Titan and they endorsed these clowns. Well, if you can't even get back to me for a sales call, I can ONLY imagine how it's going to be if I actually signed up. Based on the numerous 1 star reviews, this company is not equipped to managed services. They oversell themselves online but cannot manage the workloads when the time comes. If I were you, I'd look at another solution until this company can get is stuff together or they're bought out by an entity who can fix things.

Schedule Engine - Lancaster, Pennsylvania
Mable P.
1/5

Absolutely not. Do not do it. If you like upset customers, maybe this is for you. We used this software for about a month. We gave it a good go and even provided feedback to our account manager on how to better represent our business. But we can no longer stand to use this company.

They say that their CSRs are trained in your specific line of work but let me tell you they are NOT. All we got out of this was angry customers and a bad reputation. I wish I would have never signed up with them because now getting out of the contract is a worse nightmare than their ability to schedule appointments!
SERIOUSLY DO NOT HIRE THESE PEOPLE!!!!

Schedule Engine - Lancaster, Pennsylvania
Karen M.
1/5

Today has been one of the worst days in the life of our business. We are fielding hundreds and hundreds of calls and this call center hasn't answered any of them, instead when the call flips to the call center, it is put on hold until the customer drops. We have tested our system, which works and this call center is not answering our calls. We tested to see how long the wait time would be and it was for over 24 minutes. This is a way to sink an emergency business. In addition, when we call the Schedule Engine main number it is says no one is available to answer the call. Also, I have submitted several emails, tickets to no avail or response. I contacted Service Titan and they said they don't know how to help.

Schedule Engine - Lancaster, Pennsylvania
David T.
5/5

I work with a digital marketing agency and these guys are a great solution for online booking. If you are looking for something more dynamic then a basic WordPress form but less complicated then a fully custom form that you need to maintain, this is it. Have seen many happy clients in the home services field in particular. Smaller growing businesses and massive companies alike, great solution for all.

And their support is great, directly with a client or on my case with the marketing agency.

Schedule Engine - Lancaster, Pennsylvania
Daniel A.
5/5

This tool is great, it allows our customers to schedule themselves online in an open appointment slot. The tool took a while to set up properly but the schedule engine team stayed on top of it until everything was running smoothly.

Schedule Engine - Lancaster, Pennsylvania
T B.
1/5

Buyer beware! We took a HUGE leap of faith letting Schedule Engine be the first contact with our customers, the people who set the stage for the relationship we are trying to build with our customers. When we signed up we were promised that we could move to a lower tier if it wasn’t working out for whatever reason. Turns out, it didn’t work out so well. We were getting complaints left and right from customers. We even lost a couple of really good customers. When we tried to move to a lower tier to limit them to answering our phones after business hours only we were told we were stuck in a 3000 minute per month contract. Even after providing proof that we were told by their salesperson we could move down if we needed to. So now we’re stuck paying them thousands of dollars a month for a couple of hours a day. Lost customers, lost money and lost time. Run away!

Schedule Engine - Lancaster, Pennsylvania
Trevor W.
1/5

Schedule engine charges a fortune based on empty promises and because you are required to have a contract with them they insist you keep paying for their terrible service. They generally will not answer the phone before your customer gets tired of waiting and just hangs up. We just missed 6 leads this morning during a cold snap where we have technicians on stand by. The chat box they have on your website to interact with your customers doesn't respond in time either; no customer is going to wait over 5 minutes for a response from a chat box. Schedule engine has ruined our google guaranteed response rating and cost us a fortune in missed opportunities and squandered, expensive, paid google leads. If you own a home service company I highly recommend you stay away from schedule engine.
I have attached photos of our call log this morning. Every single one of these the customer hung up after waiting on hold, you can see how long they waited before hanging up in the pictures.

Schedule Engine - Lancaster, Pennsylvania
Phil S.
1/5

On the sales call they promise the world, in reality they are not accountable and DO NOT care about your business.
Currently they are leaving our customers on hold for as long as 7 and a 1/2 minutes, losing multiple customers as a result, still charging top dollar to kill your reputation for fast reliable service.
Do not hire these guys unless you wanna pay to hurt your business, learn from my mistake.

Schedule Engine - Lancaster, Pennsylvania
Phil L.
1/5

I've had numerous calls scheduled with their sales team. I use Service Titan and they endorsed these clowns. Well, if you can't even get back to me for a sales call, I can ONLY imagine how it's going to be if I actually signed up. Based on the numerous 1 star reviews, this company is not equipped to managed services. They oversell themselves online but cannot manage the workloads when the time comes. If I were you, I'd look at another solution until this company can get is stuff together or they're bought out by an entity who can fix things.

Schedule Engine - Lancaster, Pennsylvania
Mable P.
1/5

Absolutely not. Do not do it. If you like upset customers, maybe this is for you. We used this software for about a month. We gave it a good go and even provided feedback to our account manager on how to better represent our business. But we can no longer stand to use this company.

They say that their CSRs are trained in your specific line of work but let me tell you they are NOT. All we got out of this was angry customers and a bad reputation. I wish I would have never signed up with them because now getting out of the contract is a worse nightmare than their ability to schedule appointments!
SERIOUSLY DO NOT HIRE THESE PEOPLE!!!!

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