TASI Bank, Division of Bank of Guam - San Francisco, California

Sharon E.

Today is 9/14/23.

We drove 2 hours to get to this SF branch only to find out it is closed. The new bank is Tasi Bank. They no longer support bank of Guam accounts (as of 2021). It would have been nice if they updated their website and Google account to reflect this.

Fred C. (. C.

Every time I am having problems with my account I can always call this branch to help resolve them since Guam branches do not coincide with Chicago time. I believe I've called before and a lady named Barbara helped me and she was very kind friend and patient with me.
I also called today and Clarice was a gem and helped me resolve all my issues.
These women and their friendly demeanor and kindness remind me of why I miss a Guam so much because people from Guam are the best!

Leilanie M.

Julie

Apparently, this bank only services residents of California and Guam. Is this even legal? I was trying to open an account online today. It didn't work so I called. The clerk claims that the website is the way it is to avoid customers who are not residents of the above. I was informed that if you want to open an account, you need to apply in person. Then she tried to convince me that this is common practice with other banks. Now why would you say that? I asked for the manager and she said she's the manager.

Even if I was still living in California, I would still prefer to open an account online or over the phone. The location is in the heart of the San Francisco's traffic, there's no parking in front and the hours are short. To physically walk into the bank, you need to take the day off from work so you can spend majority of the bank's business hours in the traffic and the rest trying to find parking.

This is sad. I had an account years ago and the tellers and manager were nice and helpful. Does this bank really only service Guam and California residents? I will remove my one star review when someone explains the regulations properly. Or maybe no one will address my review because I don't live in Guam or California.

Julia M.

Worst bank ever! Do not work with this bank, you might as well contact the actual Bank in Guam. They were rude and SLOW!! My mom had an urgent request and it took them 3 days to finally work on the request! So disappointed in the service!

Tuan N.

Nothing more than I can say, Bank Of Guam not only best of the best financial institution in USA as well as along the Pacific Islands.

Arthur H.

Bank of Guam is worthless in doing business outside of Guam.

Robert K. (.

Awesome

gary T.

Responsive, innovative, conscientious