Tokio Marine America - Pasadena, California

Taylor D.

Clowns. After 4 years of being an ideal business to insure, they sent me a letter of non renewal over literally false information. I disputed it, and Terri Howard was rude, non helpful, and down right ignorant about his case to non renew. I reached out to my insurance agent to immediately cancel my insurance, and in the future I would advise anyone to not use this trash insurance company. I don’t even think I’ll hire any subs moving forward that have Tokyo marine as their insurance provider.

Tameka W.

Sonya, the receptionist is so rude and unprofessional. I would like to file a complaint against her and the company she represents. I left a voicemail for a Manager, whom she referred to as Melody. I will kindly await my returned call left on her voicemail. Keeping track of time and calls on their recorded call system.

Thanks
Tameka W.

Update 3 years later: Still no correspondence to my claim. My car windshield was damaged by city street cleaning truck, they still have not replaced my windshield and I still have ALL my documents from this incident. Worst company EVER!

Robert S.

Four years of trying to pay bills on line. ALWAYS have to find the right person and phone number to get the premium paid.
Good News this year?! The company had a nice person answering at two separate locations, as well as in accounting AND she told me company is working on new accounting program to automatically handle the issue. Hallelujah!!

Gilda D.

To get my $75,000 bond they try to charge me three times as much as other companies. They want to charge me close to $4000. For my bond for one year another bond company charge me $938 for the whole year highway robbery. Tokyo marina shame on you.

Brian B.

Tokio Marine America is a member of the Tokio Marine Group, Japan's oldest and leading property & casualty insurer.

Tokio Marine America (TMA) is not a household name like AAA, Mercury, State Farm, or Geico. You can't buy insurance directly from TMA. You'll have to go through a broker to buy insurance.

TMA is know to many of the large national and multinational companies. Many of TMA's clients have national and worldwide operations.

Based on my experience TMA is a great company that provides excellent customer service to its customers.

Tony S.

This place is trash. Plain and simple. And Michelle Jett is the most unprofessional person I've ever had to deal with.

Rocky A.

Set up a claim with them. Haven't heard from them for over a month. Call in to check in on claim status and they can't locate the claim that I had set up.

Natalie J.

I was in an auto accident . Hit from behind by their customer. I can't get ahold of ANYONE to process my claim.
Awful