Tom Moore - State Farm Insurance Agent - Hurricane, West Virginia

Tom Moore - State Farm Insurance Agent: A Comprehensive Guide

Main Services

• Insurance agency
• Auto insurance agency
• Home insurance agency
• Life insurance agency
• Renter's insurance agency

Location and Access

Tom Moore - State Farm Insurance Agent is located at a convenient address in Hurricane, West Virginia, making it easily accessible for clients. The business is situated at 3745 Teays Valley Road, which is a well-known street in the area. The neighborhood is likely to be familiar to locals, and the proximity to major roads ensures that clients can easily reach the office by car.

The office is wheelchair-accessible, providing equal access for clients with disabilities. The building has a wheelchair-accessible car park and wheelchair-accessible entrance, ensuring that clients with mobility impairments can park and enter the office without any difficulties.

Featured Characteristics

One of the notable features of Tom Moore's State Farm Insurance Agent office is its commitment to providing excellent customer service. The business has received overwhelmingly positive reviews from clients, with an average rating of 4.9/5 on Google My Business.

Another notable feature is the office's focus on providing competitive pricing and a user-friendly app for clients to manage their insurance policies. The business has also been recognized for its commitment to providing top-notch customer service, with clients praising the agent's responsiveness and expertise.

Practical Information

For clients looking to contact Tom Moore's State Farm Insurance Agent office, the business is easily accessible via phone at 3047577711. Clients can also visit the office's website at tommooreagency.com for more information on the services offered and to create an account.

The office is located at 3745 Teays Valley Road, Hurricane, WV 25526, United States, making it easily accessible by car. The business is also wheelchair-accessible, ensuring that clients with disabilities can park and enter the office without any difficulties.

Positive Aspects from Reviews

Based on the reviews from clients, some of the positive aspects of Tom Moore's State Farm Insurance Agent office include:

* Quick response to calls and inquiries
* Competitive pricing and user-friendly app
* Top-notch customer service and expertise
* Wheelchair-accessible office and parking
* Excellent reputation and average rating of 4.9/5 on Google My Business

👍 Reviews of Tom Moore - State Farm Insurance Agent

Ashley W.

5/5

They take really good care of me here! Quick to return calls. I've had other state farm agents, but none like Tom and his staff. Top notch here!!

Dustin A.

5/5

So far they have been great. Very competitive pricing, app, and customer service ! I would have to say for me though price drives my choice in insurance as I always pay premiums and never use it (knock on wood). So far there isn’t any complaints after 7 months with Tom Moore State Farm

patricia C.

5/5

Tom is an exceptional agent. Tom makes it a point to get to know his clients. This familiarity allows Tom to provide State Farm products that fit his client’s and their family’s needs. Although Tom has been an agent for many years, he has kept up with the current insurance trends and is able to provide the very best service for his insured.

Ross T.

5/5

I’ve had State Farm forever and never an issue. I just added my daughter to the insurance and Tina made it so easy and simple. Appreciate the convenience of working with State Farm.

The E.

5/5

Excellent customer service! Tina made the process simple and easy! She treats you like family! I received a lower quote with more coverage and multi policy discounts!

Patricia R.

5/5

Tom Moore is a great person to work with. Hee has been an agent for a long time he here is very knowledgeable.

Bryce B.

1/5

My experience with Tom Moore State Farm is what some would call eventful. As I have been waiting for 2 claims I’ve had to be taken care of by a body shop that’s taken over a year to get parts, once those parts were received I was issued a rental car per coverage of my policy 80/20. The body shop was handling two separate claims for two completely different dates and situations. However, State Farm recently stopped covering my rental car as of 7-20-24 which was understandable as I no longer have insurance through them and it had reached the max policy of $500. What they failed to inform enterprise of was there were two seperate claims. They did not schedule me to have the rental car for the right period of time and once I am informed that it was incorrectly done I am told that they can no longer issue anything else so now I will have to pay commerical price for the rental car ($55 a day compared to $27). As my car has been sitting in the shop waiting for pick for an extra 10 days because State Farm misinformed me on payment. As I was issued a comprehensive check and once my car went into the shop I was told there was supplemental parts needed and I went to State Farm to see what the process would be if they would just right me a new check or would they send me or the body shop the money. I was told to come in and I would be issued a new check. I went inside the angry on 7-22-24, I provided the check and awaited a new one just to be told that they couldn’t issue a new check due to it being past the 90 day period. Why was I not informed that on the phone? Then I am told Tom would have to reach out to the claims department and see what needed to be done. Claims said they would epay me the money, which I am okay with no issues there. Issue is that it is now 7-30-24 my car has been done since 7-22-24 and State Farm is just now looking over these supplemental parts that could take up to 5 days. 5 X 55 is $275. I just paid enterprise $227 yesterday 7-29-24 because State Farm stopped covering the vehicle. My issue is that I was misinformed by State Farm about payment for my comprehensive claim so now I have to wait another 5 days to get the extra money as the body shop won’t release my car until proof of payment is shown. This process between State Farm and I has been tremendous to say the least. As they do not take any responsibility for their negligence of the situation as it was somebody in the office that told me they could write me a new check same day. It’s poor quality on State Farm to actually do their job as it is written and to follow protocol as this compressive claim was in the system and filed so all they would have to do was check the date at which the original check was given and tell me it was a dead line and I could’ve made arrangements to come in earlier so I would have the supplemental payment in a reasonable time. If you are looking for insurance, look elsewhere I wish I would’ve to begin with.

Bryon T.

5/5

Excellent customer service! Brandon Lowe was very helpful and knowledgeable I'd give him six 🌟 stars. Saved me money with bundling my home and auto insurance. Very glad I chose State Farm as my new insurance provider.

Ashley W.

5/5

They take really good care of me here! Quick to return calls. I've had other state farm agents, but none like Tom and his staff. Top notch here!!

Dustin A.

5/5

So far they have been great. Very competitive pricing, app, and customer service ! I would have to say for me though price drives my choice in insurance as I always pay premiums and never use it (knock on wood). So far there isn’t any complaints after 7 months with Tom Moore State Farm

patricia C.

5/5

Tom is an exceptional agent. Tom makes it a point to get to know his clients. This familiarity allows Tom to provide State Farm products that fit his client’s and their family’s needs. Although Tom has been an agent for many years, he has kept up with the current insurance trends and is able to provide the very best service for his insured.

Ross T.

5/5

I’ve had State Farm forever and never an issue. I just added my daughter to the insurance and Tina made it so easy and simple. Appreciate the convenience of working with State Farm.

The E.

5/5

Excellent customer service! Tina made the process simple and easy! She treats you like family! I received a lower quote with more coverage and multi policy discounts!