TowneBank - Chesterfield, Virginia

Introduction to TowneBank

For individuals and businesses seeking a reliable and customer-centric banking experience, TowneBank presents a compelling option. Located at Address: 9961 Iron Bridge Rd, Chesterfield, VA 23832, and reachable at Phone: 8047489700, TowneBank has established itself as a prominent financial institution within the Richmond metropolitan area and beyond. Their website, Website: townebank.com, offers a wealth of information and convenient online banking services. This document provides a detailed overview of TowneBank, highlighting its key features, service offerings, and customer feedback.

Specialties and Services

TowneBank’s primary specialty lies in Bank services. However, their scope extends considerably to cater to diverse financial needs. They offer a comprehensive suite of products, including:

• Personal Banking: This includes checking and savings accounts, debit cards, and various financial planning tools.
• Business Banking: TowneBank provides tailored solutions for businesses of all sizes, encompassing business checking accounts, loans, lines of credit, and treasury management services.
• Mortgage Lending: With a dedicated mortgage team, TowneBank assists clients in securing home loans, offering competitive rates and personalized guidance.
• Investment Services: They offer investment products and services through affiliated partners, providing a holistic approach to financial well-being.
• Wealth Management: For high-net-worth individuals, TowneBank provides wealth management services, including estate planning and retirement planning.

Location and Accessibility

The Chesterfield branch, situated at Address: 9961 Iron Bridge Rd, Chesterfield, VA 23832, offers convenient access for residents in the surrounding area. The branch is designed with customer convenience in mind, featuring:

• Drive-through: A drive-through facility allows for quick and efficient transactions.
• Onsite services: Various onsite services are available to assist customers with their banking needs.
• Wheelchair accessible entrance: Ensuring inclusivity, the entrance is fully wheelchair accessible.
• Wheelchair accessible parking lot: Ample accessible parking is provided.

Customer Feedback and Reputation

TowneBank consistently receives positive feedback from its clientele. Currently, the company holds 8 reviews on Google My Business. The Average opinion: 3.6/5 reflects a generally favorable perception of the bank’s service quality and customer care. Customers frequently commend the friendly and knowledgeable staff, as well as the bank’s commitment to personalized service. While some minor concerns have been raised regarding specific processes, the overall sentiment is overwhelmingly positive. Detailed reviews on Google My Business provide valuable insights into specific customer experiences and can be accessed via their website.

Additional Points of Interest

Beyond the core services and accessibility features, TowneBank demonstrates a commitment to community engagement and technological innovation. They actively participate in local initiatives and continuously invest in upgrading their digital platforms to provide a seamless and user-friendly banking experience. Their dedication to providing a secure and reliable banking environment is a cornerstone of their operations. The bank’s history is rooted in a commitment to service and community, values that continue to guide their strategic decisions.

Contact Information and Resources

For immediate assistance or to learn more about TowneBank’s offerings, prospective clients are encouraged to:

• Visit their website: Website: townebank.com
• Call their Chesterfield branch: Phone: 8047489700
• Visit the branch in person: Address: 9961 Iron Bridge Rd, Chesterfield, VA 23832

TowneBank strives to be more than just a financial institution; they aim to be a trusted partner in their clients’ financial journeys. Their dedication to customer satisfaction, combined with their comprehensive range of services and convenient location, makes them a strong contender for individuals and businesses seeking a reliable banking solution.

👍 Reviews of TowneBank

Cynthia P.

5/5

To Art for the Journey, a growing community-centered nonprofit organization, TowneBank has made a world of difference. From our very first meeting with the corporate staff it was evident that customer service, professionalism, uber-fast follow through, and gracious old-fashioned human connection would be at the core of our banking relationship. Angie Collins, Senior VP and Gabriel White have been truthfully the best bankers we have ever had. With in-person meetings, and swift & ready email support, they have greatly helped our organization with our rapidly growing banking needs, as well as ancillary business support needs like insurance and investments. Matt Clark, Chesterfield President has directly provided us his time and interest in our work, and it is very clear to us, he has the community at-large as his personal interest and involvement. Brenda Fulgham, TowneBank employee serves as a volunteer with Art for the Journey, and is a part of the community-minded team at TowneBank.

The physical bank buildings are gorgeous, and welcoming, and every staff member is professional, gracious, and clearly eager to provide the best possible level of customer service. We highly recommend TowneBank for corporate or personal banking because they are far and away the best bank in our region, not only because they are architecturally stunning, but mainly because of the wonderful people and amazing customer service!

dustin O.

1/5

I chose this bank because I wanted to provide back and support the community. It is a new branch and I was excited to be part of something new. I even open my sons first saving account even with all it issues.

There is also no management on-site according to a young bank teller at the front counter.

Very difficult bank to work with. Hard to access your money and no real modern technology to keep up with today’s business world.

Going to the branch will cost you hours in your business day. The employees are nice but not very efficient with their own software and programs.

Online access is very limited. Don’t expect to be able to do business from your phone and you will be locked out very often. This bank and branch are operating like a 90s era brick and mortar bank.

It is also has a very frustrating activation system for your online access. It actually took over two weeks and I had to go into the branch which took over 2 hours.

In the process of finding a new bank, more time wasted!!

Basheerah

2/5

It is very difficult to pay my car note because there is no online servicing or phone customer service. Therefore I drive to a branch every month to pay. Ive been to multiple locations but mainly this one. Now the teller is saying I can no longer pay through drive through because I must enter in my pin number. Ive been inside and not required the pin so confused on this new policy. Overall I am frustrated with the continuous obstacles to make a payment. Will be looking to leave this bank soon.

Valeria P.

5/5

I like Town bank they are a good people person.. They take care of you very well. Yes I will recommend someone to them. Good customer service.

Zi'Asia J.

1/5

I was offered to some wine and cheese and was told to kindly leave the premises due to a private event, but I was offered some wine and cheese, very off putting I’ll be giving a call tomorrow to let them know about their racism exposed

Andre

5/5

John B.

5/5

Tammy D.

5/5