Trang Nguyen: Allstate Insurance - San Jose, California

Linda T.

Horrible customer service. I called as I got hit by a person who has Allstate insurance and wanted to file the claim as my insurance would require me to pay a deductible if I go through my insurance.

I called and whoever answered was incredibly rude. She proceeded to tell me the number to call, stopped midway, did whatever she had to do. Came back to the phone and then told me the number is on the back of the insurance card. I told her I do not have Allstate, therefore I don't have that info. She hung up on me and has not picked up the call since. I still don't know the number I'm supposed to call? How can you trust a person like this with your insurance? Truly unbelievable.

Pram R.

I've been here all my life since I gotten a car and they are always helpful. The customer service is excellent and always a quick in and out when ever I have questions that need answers.if you guys every go here please look for Kim Nguyen she is an amazing agent I have worked with.

Trang D.

My family has been with Trang Nguyen agency for many years. We got referred from a friend whose family has policy here for more than 10 years. We are all happy. The agent and her staffs are very responsive, professional, knowledgable, experienced and honest. They care for customers as their own family. It’s easy to find an experienced agent but it is hard to find an honest and caring one.

Nguyen L.

I 'm impress that Trang steps up to take care my claim Q&A on Sunday morning. She responses to my text & we talked for more then 20 minutes. 5 stars agent for sure.

Tinker L.

All State Agency run by Trang Nguyen was an absolute great experience. All the staff are great! Their very professional, accomodating and friendly. I had AAA before but I haven't experienced insurance agents such as Trang Nguyen and her staff. Trang Nguyen and staff offer exceptional service. Love them!

Mai T.

If I could get negative star, I would. She talked my family into changing to use her service (car insurance). She promised a cheaper price looking at our paperwork, which we immediately dropped our plan and come to her. I originally used a different agent but same company which was clear from the data I provided to her. Turned out she couldn’t become our agent due to having Allstate altogether (the company didn’t let this happen), she didn’t apologize, tried to hide this information and blamed it on us. We wasted so much time and fee for her. She promised to make it work and when she eventually did, the price was way higher than our previous plan. The last day, she even raised her voice at my mom, saying Vietnameses only like cheap stuff which is irrelevant. You don’t promise one thing and do something different and expect people to be nice to you.

If you’re looking for somebody who lie to you and are irresponsible, this is the person you should go to.

Sharmaine G.

Not helpful at all. I just called right now and this woman won’t even try to hear what you have to say. I had a question about how claim works or about the policy of the claim (because she is listed as our agent) not about the status of my claim and she just gave me the number to call. Atleast try to hear what the member have to say. Sounds very rude as well. If she’s assigned as your agent, please change it right away. This is the second time I called her and she WAS NOT HELPFUL AT ALL.

Ktrang M.

It is nice to know if I ever need help, Trang and her staff will be there for me. Trang has taken care of all my insurance needs, the office hours absolutely convenient and I feel like a valued customer & I appreciated the great customer service that I get every time!!!