Trona Valley Federal Credit Union - Rock Springs, Wyoming

Trona Valley Federal Credit Union: A Reliable Financial Partner

For individuals and businesses in Rock Springs, Wyoming, and the surrounding areas, Trona Valley Federal Credit Union stands as a dedicated and customer-focused financial institution. Located at 2640 Foothill Blvd, Rock Springs, WY 82901, United States, the credit union offers a comprehensive suite of services designed to meet the diverse financial needs of its members. With a strong commitment to community involvement and a dedication to providing exceptional service, Trona Valley Federal Credit Union has earned the trust of its members over many years.

Phone: 3073822968

Website: tronavalley.com

Specialties: Financial institution, ATM

Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, On-site parking.

About Trona Valley Federal Credit Union

Trona Valley Federal Credit Union is a member-owned cooperative, meaning that its members are also its owners. This structure fosters a unique relationship between the credit union and its members, prioritizing their financial well-being. The credit union’s mission centers around providing accessible and affordable financial services, supporting the economic growth of the community, and promoting financial literacy. They operate with a core set of values emphasizing integrity, service, and community.

Services Offered

Trona Valley Federal Credit Union offers a wide range of banking services to cater to varying needs. These include:

• Checking Accounts: Various checking account options are available, with no monthly fees for many accounts.
• Savings Accounts: Encourage saving with competitive interest rates on savings accounts.
• Loans: They provide a variety of loan products, including auto loans, personal loans, mortgages, and small business loans.
• Credit Cards: Offer credit card options with rewards and competitive rates.
• Online and Mobile Banking: Convenient access to accounts and services through secure online and mobile banking platforms.
• Financial Services: Offer services such as financial planning and investment options.

Location and Accessibility

The physical location at 2640 Foothill Blvd in Rock Springs is easily accessible. The credit union is committed to ensuring that its facilities are welcoming and inclusive for all members. Specifically, Trona Valley Federal Credit Union provides:

• Wheelchair-accessible car park: A dedicated parking area for individuals using wheelchairs.
• Wheelchair-accessible entrance: An entrance designed to accommodate wheelchairs and other mobility devices.
• On-site parking: Ample parking available for all members.

Community Involvement and Reputation

Trona Valley Federal Credit Union actively participates in the Rock Springs community, supporting local initiatives and organizations. Their commitment extends beyond simply providing financial services; they are invested in the well-being of the area. This dedication to the community strengthens their reputation as a trusted and responsible financial partner. The credit union's strong community presence is a key factor in its positive standing.

Member Feedback and Reviews

The average opinion of Trona Valley Federal Credit Union is 4.2/5, reflecting the positive experiences of its members. As of today, the company has 105 reviews on Google My Business, showcasing a significant level of engagement and feedback. Members consistently praise the credit union’s friendly staff, efficient service, and commitment to customer satisfaction. Here’s a summary of common themes found in the reviews:

• Excellent Customer Service: Numerous reviews highlight the helpfulness and professionalism of the credit union’s staff.
• Competitive Rates: Members appreciate the competitive interest rates offered on loans and savings accounts.
• Convenient Services: The accessibility of online and mobile banking is frequently mentioned as a positive feature.
• Community Focus: Many reviewers commend the credit union’s commitment to the local community.

Why Choose Trona Valley Federal Credit Union

Choosing Trona Valley Federal Credit Union offers numerous benefits. As a member-owned cooperative, you’re not just a customer; you’re an owner with a voice in the direction of the institution. The credit union’s commitment to personalized service, combined with its competitive rates and convenient services, makes it an attractive option for individuals and families seeking a reliable and trustworthy financial partner. Furthermore, the accessibility features demonstrate a genuine commitment to inclusivity. Considering the positive member feedback and the credit union’s strong community ties, Trona Valley Federal Credit Union presents a compelling choice for those in Rock Springs and the surrounding areas.

Contact Information and Resources

For more information about Trona Valley Federal Credit Union, please visit their website at tronavalley.com. You can also contact them directly at 3073822968 or visit their location at 2640 Foothill Blvd, Rock Springs, WY 82901.

👍 Reviews of Trona Valley Federal Credit Union

Breezy&michael T.

1/5

If I could give a 0 star I would. Stay away from trona valley in rock springs at all costs! They will continue to screw up and punish you as a customer even when you have all bank statements proving they’re at fault. If you want a credit union go to quite literally any other bank that you can.

Devon G.

1/5

0 stars would be great, the branch manager called me a thief, convicted felon and veteran. Never a thief. Refinance thru navy federal dropped them as a bank. It's sad that these are people put in charge to disrespect people that are supposed to trust you.
God bless the 504

Jeffrey C.

2/5

Going in person is fine, sometimes there is a line, but over the last couple months I've called about 5 or 6 times and not once has anyone ever picked up the phone.

Quick question for a teller? Stay on hold for 30 minutes and decide it's faster just to walk in.

Questions about mortgages or loans? Leave a voicemail and likely never get called back.

I'm sure for online banking it's as good as any other bank out there, but was hoping for reliable customer service on the phone.

Vallory D.

2/5

My husband and I have been banking with Trona for 8 years, and never had a single problem (until now). They always were quick to send new cards, sent out information regarding web or application updates, and customer service was always number 1 (until as of late). My husband and I had a very unpleasant experience at the RS branch. We drove up to the tubes and a teller came up on the camera, she didn't say a single thing, gave my husband a dirty look, stared down at the slip I filled out, and then turned off the camera. We waited for probably 5 minutes until a new teller came to the window. All we were doing was pulling out cash from our account and I guess that was too difficult for the previous teller to do? (There was no one else in line and no other cars in the front parking area.)
I also must mention that this isn't the first instance of this teller exhibiting unprofessional (and not to mention illegal) behavior. She openly communicates about Trona Valley customers and their finances, specifically how much they make AND their purchases. Unfortunately, after 8 years, my husband and I are in the process of switching banking institute because we obviously cannot trust someone like that having access to all of our personal and private information. Trona was a great place to bank, we never had any worries, but apparently some of the people they hire are great at putting on a show, and will end up destroying that reputation with their unprofessional and untrustworthy actions.

Sally F.

5/5

I love this credit union and have had wonderful experiences and service since I moved to Rock Springs last year. Everyone is kind and helpful. I have used credit unions for the past 25 years. For me credit unions are better then big banks.

Jeffrey H. M.

4/5

Service is good, people are nice. Very quick to freeze your card and you cannot but from overseas sellers. That is a joke. Luke warm commitment to "digital banking." You still have to show up and no digital signatures. If its a weekend you are SOL.

Madison Z.

5/5

They worked with me to get an auto loan when I went in to buy a car and my credit was lower than what I expected. Great company based out of Wyoming!

JMR

5/5

Kerrie helped me with my refinancing. She was very helpful! And I’m very happy with the result! Thank you Kerri!