TruPoint Bank - Grundy, Virginia

TruPoint Bank: A Comprehensive Review

TruPoint Bank, located at 20089 Riverside Dr, Grundy, VA 24614, United States, is a reputable financial institution known for its range of banking services. With a phone number of 2769358161 and a website at trupointbank.com, this bank is easily accessible for potential customers.

Specializing in banking services, TruPoint Bank has established itself in the community, offering convenience and accessibility. The bank's drive-through service and wheelchair-accessible facilities, including a parking spot and entrance, demonstrate their commitment to catering to all customers. This level of accessibility is a testament to their dedication to serving the community effectively.

Customer Opinions and Experiences

While TruPoint Bank has garnered 8 reviews on Google My Business, the average rating stands at 3.3 out of 5 stars. While some customers have expressed satisfaction with the bank's services, others have raised concerns regarding the efficiency and organization of their operations. One reviewer, for instance, highlighted the need for the bookkeeper to update accounts more regularly and suggested hiring additional staff or finding a replacement to improve customer service.

Despite the mixed reviews, it is evident that TruPoint Bank is committed to enhancing its service quality. The bank's efforts to accommodate customers with disabilities and its range of banking services reflect a proactive approach to improving the customer experience. As the bank continues to evolve, it is crucial to address the concerns raised by some customers to foster a more positive reputation.

👍 Reviews of TruPoint Bank

Randi B.

1/5

I have to say at first I liked the bank, but now I have to say it's completely horrible.. our account has been hacked multiple times and our cards shut off for no reason.. and when our account was hacked for a larger amount and the bank says that it's not there problem, so we'll definitely be switching backs ASAP

Dennis D.

3/5

The book keeper seriously needs to do her every day or day need hire someone to help her or replace her.She never keeps your account currently updated!

Big M.

1/5

Overdrawed by accident put the money back In and was charged a fee because it wasn't the same day I overdrawed at night when they was closed so how was I supposed to put the money back in. never banking here again

Nikki L.

2/5

They don’t know how to answer the phone I guess. Some of the workers there always seem to have a bad attitude.

Tammy

5/5

Mary S.

5/5

Christy J.

5/5

Jason S.

4/5