Umpqua Bank - San Jose, California

Introduction to Umpqua Bank

Umpqua Bank is a prominent financial institution offering a range of banking services, including business banking and loan agency services. Established with a commitment to providing exceptional customer service, Umpqua Bank has grown to become a trusted name in the financial industry. With its headquarters located at 225 W Santa Clara St #150, San Jose, CA 95113, United States, and easily accessible via phone at 4087554800, the bank ensures that its clients can reach out for assistance whenever needed. To learn more, visit their website at locations.umpquabank.com.

Services and Specialties

Umpqua Bank specializes in providing comprehensive banking services, as well as offering business banking solutions to cater to a wide range of clientele. As a loan agency, the bank supports customers with various financial needs, including loans for personal and business purposes. Their dedication to personalized service has earned them a loyal clientele.

Points of Interest

• On-site services: Umpqua Bank offers a range of services directly within its branches, allowing customers to manage their finances efficiently.
• Wheelchair-accessible car park: The bank takes into account its clients' accessibility needs by providing convenient parking options for those with mobility issues.
• Wheelchair-accessible entrance: Clients with disabilities can easily access the bank's services with the wheelchair-friendly entrance, ensuring an inclusive banking experience.

Customer Reviews and Opinions

Umpqua Bank has received a total of 15 reviews on Google My Business, with an average rating of 3.4/5. The bank's commitment to providing excellent customer service has been highlighted in several positive reviews. Many customers praise the helpful and attentive staff at Umpqua Bank branches, stating that they feel valued and supported by the bank's representatives.

One notable aspect mentioned in the reviews is the bank's personalized approach to customer service. Several clients have expressed their appreciation for the dedicated representatives who go above and beyond to handle their transactions and support their financial needs, even when dealing with different branches. This personalized touch has earned Umpqua Bank a loyal customer base who feel like they are being treated like family.

👍 Reviews of Umpqua Bank

Jill B.

5/5

Very helpful in branch customer service. Helped me with my account.

Suzanne S.

2/5

The customer service here is pretty much gone. Used to be great. Too bad.

Pixi

5/5

Best bank ever! They treat you like family and support local businesses. Even when I turn paper work into other branches (because I travel a lot), my rep from this branch handles the transactions all the way through. I feel like they're always looking out for me. Never thought I'd say that about a bank!

Juan D.

1/5

THis was once a great bank! The best bank in the world! Coffee, office space, lounges... Today the bank has been taken over and man its become the worst bank of them all.. Pulling out of this bank! Stay far away!

alex C.

5/5

Great local/regional bank! Tellers are nice, facilities are nice, they have free coffee and most of the time cookies too, a monthly display from some local business or another, books for the kids/adults reading while they wait if they like, nice bathrooms, a meeting room that I think can be reserved, and even has a bus stop right out front.

LegendaryXak

1/5

Run from this dump! They’re on the federal list of banks that will default just like First Republic. If you want your account frozen one day and they keep all your money then this is the place!

MH P.

5/5

"Community" and "bank" are not two words I would necessarily put together, and certainly not in that order. But Umpqua has reversed the order of things, and is a pioneer in community banking--community (people) first and the transactions will follow. The Assistant VP, Whitney, and all of the Relationship Bankers, Jessica, Omar, and Jackie, know me by name and make me feel so welcome when I visit. I support entrepreneurs in all phases of launching start-ups. And it all started with Umpqua's evening Catalyst Series which gave me the opportunity to hear luminaries at the crossroads of business and technology share the secrets to their success. When I need a quiet place for that first client-call or a place to host a meeting that mirrors the professionalism I bring to my consultancy, I have a place to go. Of course, I am bringing my business to Umpqua! My only wish is that Umpqua would motor East and set up some locations on that coast. Until then, I will have to settle for their online banking experience when I am away from my community bank.

Tyler B.

1/5

It has taken over 20 minutes for me to even be seen by a bank teller.That was only with one person in front of me which was already being helped. All I needed to do was cash my check. Had two employees working on one computer with 1 person for longer than 15 minutes. On top of that all the parking around the building is paid parking. Definitely wont be visitng this bank again. It also is hard to see the umpqua bank sign when you are driving. SAVE YOURSELF TIME AND MONEY and head to another umpqua bank.