Vision Community Management Phoenix - Phoenix, Arizona

Robert R.

Landscapers hired by Vision community management dropped a massive tree limb on my car, completely totaling it. It has been over a week and no one has reached out to me to acknowledge the incident. I’ve bee dealing directly with the landscaper and his insurance company who are claiming he was not properly insured to do the work he was doing and therefore cannot offer any type of assistance.

I finally got someone from vision on the phone yesterday, Mariah Martinez, who was extremely dismissive and hung up on me after saying they had no idea of any accident happening and would have to check with their insurance to see if they were even liable otherwise I’d have to “work it out” with the landscaper myself.

To add insult to injury they put a violation sticker on my totaled car threatening to tow it for being “inoperable” and “abandoned”.

Kim D. G.

After this review was published the Property manager Don called me to find out what was going on. I explained the issue which he verified and had the correct representative call me the next day to fix the problem. Don advised me I could reach out to him anytime. I don't know that this helps anyone else who still can't get a live person on the line when they call, but maybe that will change. Ty for your help Don.

I have lived in one of their communities for 13 years. They are impossible to get a hold of. I have NEVER gotten through to a single representative just transferred to everyone's voice mail. I wonder if any real, live, physically breathing human actually works here, beside the operator who just transfers the caller to the wrong department or 50 peoples voice mails. I would not have bought my townhouse if I'd known what a huge expense it is monthly for the nothing they do. I wish I could find such an easy job. Hey I have a voice-mail I'll give you the number, you can pay me a yearly salary to transfer messages I will ignore! Sign me up! If you are looking to purchase property make sure it is Not managed by Vision.

Dana K.

Our community has used Vision Community Management for many years and they have served us well. Javier has been active with communication and helping guide us, the HOA board, on how to represent our community and help make it a great place to live. He is fairly new to managing our community but definity not new to managing communities. Not only is he helpful, but he is compassionate about making sure our community looks great. Thanks, Javier! We are looking forward to continuing to build a great relationship with you and Vision Community Management.

Daniel M.

The HOA business can be very complicated and every association needs effective management. Our property manager, Mylia Straub, working closely with our Board, has been able to coordinate and bring to completion even the most challenging projects for us. I’m thankful for her attention to detail and her willingness to help us accomplish the seemingly endless tasks we are faced with. Her positive attitude is refreshing and she has been an ally to the community.

Justin W.

I recently received three violation letters all at once, claiming I need to mow my lawn. However, I have desert landscaping and no grass whatsoever. I also received a notice stating I need to remove dead plants—yet there are no dead plants in my yard. Another letter mentioned the need to remove weeds, but my yard is weed-free and meticulously maintained.
Meanwhile, I see multiple properties with RVs parked in driveways, which clearly violates HOA rules. There are homes that haven’t been maintained in years, with overgrown weeds, dead trees, and severely faded paint. Yet I’m the one receiving violation letters for conditions that simply don’t exist on my property?
Also, a few months ago, we repainted our house using pre-approved colors. Despite following the guidelines, we were told it still required board approval. Really?
Please, take the time to verify complaints before issuing notices. This feels arbitrary and unfair. The standards need to be applied consistently—do better.

Jill F.

​My complex has been using Vision Community Management for around 6+ years, and they have been great! Our most recent Property Manager, Mylia, has really been working hard to keep the Board (which I am a member), and all the owners/tenants up to speed with everything going on. There have been many, many issues to deal with in our complex, from general maintenance, to landscaping, to painting projects, to roofing issues, and she has fought to get us the best price & timing, along with following up on any of our questions. Vision, especially Mylia, has been a great resource, they're well organized, and a pleasure to work with.

Jenna L.

We've had a very positive experience with Vision Management. Their professional systems and thorough record-keeping help streamline processes and ensure everything runs smoothly.

While HOA management can come with its challenges, our community manager, Mark M., does an excellent job helping us navigate them as he brings a wealth of knowledge to the table. Working with Vision and Mark has made a noticeable, positive impact on our neighborhood.

Kim M.

Our HOA switched over to Vision Community Management a few years ago and we could not be happier! Our property manager Lissa Johnson is always such a pleasure to work with. The entire team at Vision is very responsive and helpful. They go the extra mile to take care of our homeowners and I couldn't be happier to have them as our management company. I would 100% recommend them to any HOA community looking for a management company.